1. David Moke Shannon Randolph Peter Wessels
Quality Management
David Moke
Shannon Randolph
Peter Wessels

2. The degree to which the project fulfills requirements.
What is Quality
The degree to which the project fulfills requirements.

3. Quality Management Three processes to include Plan Quality
What is quality and how will we ensure it?
Perform Quality Assurance
Are we following the quality standards?
Perform Quality Control
Are we meeting quality standards?
Perform Quality Assurance
Perform Quality Control
Plan Quality

4. Quality Management Gold Plating Better to PLAN in than INSPECT in
Who has responsibility?
Impact of poor quality
Increased costs, low morale, increased risk, rework…

5. Plan Quality Specific Parameters Stakeholders Standards!
May not have any!
Specific Parameters
Baselines not relevant to project, but still cover

6. Control Charts Upper/Lower specification limits
Out of Control – “Rule of 7”

7. Flowcharting
Shows how a process or system flows from beginning to end, and how elements work together.
Helps to see process and identify potential quality problems.
If it’s not detailed enough, it might not be helpful and can hurt quality.

8. Perform Quality Assurance
Quality Audits
Process Analysis
Change control effects quality
PROCESS

9. Perform Quality Control
Distributions
Six Sigma
Less than 1.5 defects out of 1,000,000

10. Basic Tools of Quality Cause and effect diagram Flowchart Histogram
Pareto chart
Run chart
Scatter diagram
Control chart

11. Cause and Effect Diagram
Helps find root cause of problem.
Helps project manager look backwards to find causes of quality problems.