2. Going live? The highs and lows of getting a project into service
Ciaran Talbot
@ciaran_talbot
Library Systems Manager
The University of Manchester Library

3. A little context

4. Build CC BY 2.0 Image courtesy of Bill Ward on Flickr

5. Run CC BY 2.0 Image courtesy of Mike on Flickr

6. Build it
Run it

7. Project
Service
This bit

8. A B C
Alma
BookedIn
CheckOut

9. The Alma implementation project

10. The Alma implementation project
Project size: pretty big
Drivers: consolidation, rationalisation

11. The Alma implementation project
Live data migration
Final “cutover” migration
Test data migration
Staff training
Full launch
Jan ‘13
Feb
March
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Project
Service?

12. How did the transition go?
What went well?
Data migration
Devolvement

13. How did the transition go?
What did not go so well?
Staff user expectations

14. How do we evaluate the effectiveness of transitions?

18. How did the transition go?
What did not go so well?
Staff user expectations
Unexpected consequences

20. The Alma implementation project
But, not enough here
Go Live
Too much concentration here
Project
Service

22. BookedIn

23. BookedIn Project size: medium, collaboration
Drivers: innovation, trying something different

24. BookedIn Project Timeline
Kick-off 5th June 2013
June
July
August
September
October
Kick-Off
Development
Prototype launch
Pilot with students
November
December
January 2014
February
Launch

25. BookedIn Project Timeline
Launch January 2014
June
July
August
September
October
Kick-Off
Development
Prototype launch
Pilot with students
November
December
January 2014
February
Launch

26. BookedIn Project Timeline
Slippage
Prototype launch
Pilot with students
Launch
Development
Kick-Off
June 2013
July
August
September
October
November
December
January 2014
February

27. BookedIn Project Timeline
Slippier
Prototype launch
Pilot with students
Launch
Development
Kick-Off
Jun ‘13
Jul
Aug
Sep
Oct
Nov
Dec
Jan ‘14
Feb
March
Apr
May
Jun

28. BookedIn Project Timeline
Reality
Access to prototype
Pilot with staff
Pilot with students
Mobile App launch
Full Launch
Development
Kick-Off
Jun ‘13
Jul
Aug
Sep
Oct
Nov
Dec
Jan ‘14
Feb
March
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov

29. The Iron Triangle
Quality
Cost
Time
Scope

30. The Iron Triangle
Cost
Time
Quality
Scope

31. The Iron Triangle
Cost
Quality
Time
Scope

32. How did the transition go?
What went well?
Collaboration
Trying something a bit different

33. How did the transition go?
What did not go so well?
Project and support = same people
The eternal pilot
Did we transition?

34. CheckOut App

35. CheckOut App
Project size: quite small
Drivers: curiosity, disruption

36. CheckOut App

37. CheckOut App
Quality
Cost
Time
Scope

38. CheckOut App
Cost
Time
Quality
Scope

39. How did the transition go?
What went well?
Launching something pretty unique

40. How did the transition go?
What did not go so well?
Tech outpaces policy

41. Does this all matter? - ineffective transition = loss of confidence - the eternal pilot problem - the different support models for project and service - “stealth” deliverables can delay great ideas

42. The challenge faced by the Library professional
CC BY-NC-SA 2.0 Image courtesy of Jameson Gagnepain on Flickr

43. 3rd Party Supplier
You are here
Stakeholders
Library
Central IT

44. What can we do? - Clarity on the handover - Be clear on who will steer the service -Involve/engage users relevant parties early - challenge the procedures - Separation of build and run?

45. Central IT

46. Central IT

47. Central IT
Build
Run

48. Conclusion Project Service 3. But, to make this more effective
4. We should think about
what to do here
1. We’re not bad at this
Transition
Project
Service
5. Starting here!
2. Or this

49. Build it Run it Conclusion = happier people, happier service
Effective transition
= happier people, happier service

50. Potential bonus round Exit self-service machines? (CheckOut demo)

51. Thanks & questions @ciaran_talbot
CC0 images sourced from Pixabay or Pexels