1. AMU ASSESSMENT FALL 2008

2. BACKGROUND
2,499 surveys administered via in the end of October/beginning of November
34% response rate (868 respondents)
517 students (74% of respondents)
64 staff
47 faculty
35 administrators
98% of respondents utilized the AMU and/or Annex

3. DEMOGRAPHICS 63% Female 74% Students 19% Freshmen 25% Sophomores
17% Juniors
22% Seniors
17% Graduate/Professional
51% Living in residence halls/ 34% off-campus in 53233

4. Overall Findings 77% of respondents visit the AMU at least once a week
Majority of respondents utilized Weasler (57%), Varsity (58%) & Annex (74%) at least occasionally
Importance of AMU to Overall Experience On-Campus

5. Why Are They Visiting Us?

6. 3.4 Overall Cleanliness (compared to 3.3 in 2006)
3.6 Overall Impression of the AMU and its services (compared to 3.4 in 2006)
What are the most popular times to visit the AMU?
1. Noon-2pm (39%)
2. 5-7pm (27%)
3. 2-5pm (26%)
Where are they getting info about campus activities?
Scale of 1-5 with 1 being needs not met and 5 being exceeds expectations

7. AMU SERVICES
US Bank, post office, spirit shop, marquette card office, info desk

8. Customer Service Comparison 2006-2008

9. University Information Desk

10. DINING
Although it ranked the 2nd highest in absolute numbers of respondents utilizing AMU for dining; the frequency with which people came to the AMU for dining was the highest.

11. Dining Frequency at the Three Most Popular Dining Locations n=791

12. Dining Frequency By Respondent

13. Food Quality Comparison 2006-2008
Brew AMU continues to be the most frequented location with highest food quality ranking.

14. Food Quality Assessment of Marquette Place Stations

15. Food Quality

16. Customer Service Comparison 2006-2008
Notable improvement CS at Valley Fields increased from

17. Dining Customer Service

18. A Closer Look at the Annex

19. MEETINGS

20. Respondents Preference for Meeting Locations

21. Quality of Meeting Services Comparison 2006-2008

22. Assessment of Reserving & Utilizing Meeting/Event Space