1. Chapter 2 Intercultural and Team Communication
There are videos embedded in the PowerPoint slides that are available at

2. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

3. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

4. Variables of Group Communication p.37
Is greatly misunderstood and often avoided
Should focus on issues, not personalities
Conflict
Means agreement to ideas, rules, or principles.
Can result in groupthink, when people think too similarly
Conformity
Represents group support for a decision even if some members have reservations.
Is not required for every decision—only important ones
Consensus

5. How Can Conflict Be Constructive?
Makes us more aware of problems
Encourages change
Makes life more interesting
Increases the quality of decision making
Helps us understand ourselves better
Increases our self-confidence
When have you experienced constructive conflict on a team? How was it resolved?

6. Discuss in Initial Team Meetings
What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences?
What if someone needs help completing a task? How should he or she handle this?
What if two team members are having a conflict? How should it be resolved?
Which decisions will be most important for our team? How should we make those decisions?

7. How to Give Feedback p.38 Be descriptive Avoid labels Don’t exaggerate
Speak for yourself
Use “I” statements

8. Effectively Using “I” Statements
“When you Describe the behavior without judgment or exaggeration. State the facts specifically.
“I feel ”
Tell how the behavior affects you.
“Because I ”
Describe why you are affected and connect facts with your feelings.
Listen to example 1
Listen to example 2

9. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

10. Strategies for Team Writing
Identify Project Requirements
Determine project goals
Identify project components
Decide how you'll share information
Create a Project Plan
Divide work fairly
Create a project plan
Draft the Writing
Begin with an outline
Agree on a writing style
Share information
Revise the Writing
Allow enough time for editing the draft
Provide feedback
Make sure you have a single “voice” in the project
Have each team member review the entire draft
Finalize the Project
Have everyone proofread the final document
Be clear about delivery

11. Writing a Business Plan
Simple Project Plan
Writing a Business Plan
Who
Task
By When
Madeline
Create wiki.
April 20
Draft an outline for the business plan.
April 22
Griffin
Draft company overview section (mission, vision, etc.).
April 24
Beata
Draft management profiles.
Research local ice cream shops and other businesses for competitive analysis section.
April 30
[To be continued ]

12. Commenting on Peers’ Writing p.41
Read first for meaning.
Assume the role of reader—not instructor.
Point out sections that you liked and those you disliked.
Use “I” language (not “You need to make this clearer” but “I was confused here”).
Comment helpfully—but sparingly.
Emphasize the writer when giving positive feedback and the text when giving negative feedback.
Avoid taking over the text.

13. Wikis Improve Work in Teams
Improved work processes
Better collaboration
More contributions
Better work outcomes
Improved knowledge management
Less
Fewer meetings

14. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

15. Understanding Cultural Values p.44
Individualism
Time Orientation
Power Distance
Uncertainty Avoidance
Formality
Materialism
Context Sensitivity

16. Comparing Cultures Choose two countries. Enter them into the model.
What differences do you notice? Do these reflect your own experience with people from these cultures?

17. Personal Spaces for Social Interaction p.47

18. Communicating Across Cultures p.48
Maintain Formality
Show Respect
Communicate Clearly

19. Collaborative Writing Intercultural Communication
Team and Intercultural Communication
Team Communication
Collaborative Writing
Intercultural Communication
Diversity

20. The Value of Diversity and Inclusion p49
Helps teams solve problems and make better decisions
Ensures that all employees can reach their full potential within a company
Creates a more interesting work environment

21. Link to the full story on the blog.
Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable"
Did the BBC motoring show, Top Gear, go too far with its irreverent humor?  In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent."  Negative comments about Mexicans continued on the show.  After much criticism, BBC apologized for the offensive comments.
Click to go to the story on the blog or search for “Nike.”
You may select more recent stories on the blog for Chapter 2.

22. Gender Communication Patterns p.52 & 53
Women
Communicate to build rapport
Interrupt to agree with or to support what another person is saying
Talk out solutions with another person
Emphasize politeness
Don’t call attention to own work
Externalize success and internalize failures
Speak differently to other women than they do to men
Men
Communicate to preserve independence and status
Interrupt to dominate a conversation or to change a subject
Tend to be directive in their conversation
Call attention to own work
Dominate discussions during meetings
Internalize success and externalize failures
Speak differently to other men than they do to women

23. What Are Better Ways To Write…
If an employee is scheduled to work on a holiday, he’ll receive double time.
An employee scheduled to work on a holiday will receive double time. OR
Employees scheduled to work a holiday will receive double time.
If he/she doesn’t finish his/her part of a project, he/she will be replaced.
If someone doesn’t finish an assigned part of a project, that person will be replaced.

24. Dior Designer Makes Offensive Comments
Link to the full story on the blog.
Dior Designer Makes Offensive Comments
Dior fashion designer John Galliano was caught on video  saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement.
Do you agree with these blog comments?
Click to go to the story on the blog or search for “Dior.”
You may select more recent stories on the blog for Chapter 2.
Comments posted on

25. Additional Video Suggestions

26. Wikis in Plain English What experience do you have with wikis?
How could a wiki help you with a team project?
What are some downsides of using a wiki?
This Common Craft video uses plain language to explain a wiki. This is a good way to introduce the concept to students.
The clip is on bizcominthenews.com and may be found here:

27. Wiggio Tutorial
After watching the video, what questions do you have about using Wiggio?
What functionality would be most useful to you?
Short and long videos are available to introduce students to Wiggio. See (short version), and (long version).

28. Akio Toyoda at the Congressional Hearings
What challenges did Toyoda face during the hearings? What was at stake for him?
From watching this video segment, how well do you think Toyoda handled the situation?
President of Toyota, Akio Toyoda addresses Congress.
The clip is on bizcominthenews.com under Videos for Chapter 2 and may be found here:

29. PBS News Hour Discussion about Akio Toyoda’s Response
Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback?
For American CEOs, what are the downsides of displaying emotion?
A PBS News Hour analysis of cultural perceptions of Toyoda’s emotional apology.
The clip can be found at bizcominthenews.com under Videos for Chapter 2 and here:

30. President Obama’s Gaffe on The Tonight Show
Why did President Obama apologize for his comment?
In your opinion, was President Obama’s comment offensive? Why or why not?
OnThe Tonight Show with Jay Leno, President Obama compares his bowling to the Special Olympics (and later apologizes).
The clip is on under videos for Chapter 2.

31. Stereotyping in Up in the Air
What is the value of stereotyping—not just portrayed in the clip, but in real life.
What are the dangers of stereotyping in a work environment?
Scene from the movie Up in the Air. Here’s the movie overview from IMDB:
The clip is on under videos for Chapter 2 and can be found on the movie DVD.
In this scene, Ryan (George Clooney), an experienced traveler, explains the benefits of stereotyping at an airport.