1. your program benefits:
LOGO
YOUR EMPLOYEE SUPPORT PROGRAM
Understanding
your program benefits:
work-life

2. WHAT ARE EMPLOYEE SUPPORT BENEFITS?
Balancing the competing demands of work and family life
can be a very difficult and frustrating task. Your employer understands this and has added a new benefit that provides
a little extra support to manage life’s frequent challenges.
Work-Life Services are:
Confidential
Available around-the-clock every day of the year
Free to employees and their covered dependents
Accessible by:
toll-free telephone: [ insert phone number ]
on-line: [ insert web address ] [ insert ID ] [ insert password ]
YOUR EMPLOYEE SUPPORT PROGRAM

3. WHAT ARE EMPLOYEE SUPPORT BENEFITS?
Work-Life Services include:
Consultation with a Work-Life professional
Referral to local providers and national services
Comprehensive resource library of materials
Easy-to-use website
YOUR EMPLOYEE SUPPORT PROGRAM

4. WHAT ARE EMPLOYEE SUPPORT BENEFITS?
Our Work-Life Consultants are experts in their field. Each has received specialized training to provide you with the best and most knowledgeable service available
Consultation
• Access to Work-Life experts for advice and referral
- by telephone
- by LiveCONNECTsm - web-based instant messaging
- by
• Available in English and Spanish
• Consultants are available 24/7 to help you find the resources and services you need for:
Child Care Elder Care
Education Wellness
Adoption Daily Living
YOUR EMPLOYEE SUPPORT PROGRAM

5. WHAT ARE EMPLOYEE SUPPORT BENEFITS?
Referrals
Confirmed and matched to your unique needs— each provider is called to confirm services and vacancies
Detailed information on services offered and fees
Delivered, on average, within 12 business hours— 6 business hours for emergency requests
Delivered by , fax, mail—your choice
YOUR EMPLOYEE SUPPORT PROGRAM

6. WHAT RESOURCES ARE AVAILABLE?
A large collection of useful and authoritative resources to support your request:
Provider profiles
Tip sheets
Check lists
Handbooks
Spanish-language materials
And much more
YOUR EMPLOYEE SUPPORT PROGRAM

7. WHAT IS THE ONLINE SERVICE?
The online service includes:
Regularly updated information and links
Self-search provider databases for summer camps, education resources, pet sitters, attorneys, financial advisors, volunteer opportunities, and legal and medical encyclopedias
Downloadable articles and tips sheets
Financial and daily living calculators
Savings Center providing 25% to 70% discounts on name-brand merchandise
Spanish-language content
YOUR EMPLOYEE SUPPORT PROGRAM

8. CHILD CARE YOUR EMPLOYEE SUPPORT PROGRAM
Finding care options for children can be a time-consuming and confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming.
Consultation and Referrals for:
Day Care Centers
Family Day Care Homes
Back-Up Care
Sick Child Care
Nanny Agencies
Lactation Support
Summer Camps
Adoption
Public and Private Schools
Tutors
and much more
YOUR EMPLOYEE SUPPORT PROGRAM

9. ADULT CARE YOUR EMPLOYEE SUPPORT PROGRAM
Serving as a caregiver for an elder family member or friend is not a simple job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support.
Consultation and Referrals for:
Assisted Living Facilities
Nursing Homes
Adult Day Care Programs
Caregiver Support
Retirement Communities
Elder Hostels
Meals On Wheels Programs
Home Safety
Elder Driving
Geriatric Care Managers
Hospice
and much more
YOUR EMPLOYEE SUPPORT PROGRAM

10. EDUCATION YOUR EMPLOYEE SUPPORT PROGRAM
Whether you are moving to a new community and looking for new schools for your elementary and high school age children or starting the college process with your 17 year old, the choices can be overwhelming
Consultation and Referrals for:
Preschools
Public and Private Schools K-12
Tutors
Colleges and Universities
Technical Schools
Continuing Education
Adult Education Classes
and much more
YOUR EMPLOYEE SUPPORT PROGRAM

11. DAILY LIVING YOUR EMPLOYEE SUPPORT PROGRAM
Your to-do list is long enough already. Our daily living experts can help with research assistance, resources, and referrals for these and other topics:
Consultation and Referrals for:
Pet Sitters
Apartment Support
Caterers
Consumer Information
Travel Information
Wedding Planners
Home Helpers
Plumbers
and much more
YOUR EMPLOYEE SUPPORT PROGRAM

12. HEALTH AND WELLNESS YOUR EMPLOYEE SUPPORT PROGRAM
Taking care of your health is an important part of work-life balance. Let us help you find the right programs and services to fit into your busy schedule.
Consultation and Referrals for:
Fitness Centers
Aerobics Classes
Fitness Instructors
Fitness Equipment
Nutritionists
Personal Health Coaches
Smoking Cessation Support
Weight-Loss Programs
Complementary Medicine
and much more
YOUR EMPLOYEE SUPPORT PROGRAM

13. LEGAL AND FINANCIAL: YOUR LEGAL SERVICE
Access to a consultation of up to 30 minutes with a telephonic or local, in-person attorney. Meetings with in-person attorneys are scheduled; meetings with telephonic attorneys are often immediate.
Consultation consists of an analysis of the situation and advice on how to proceed. There is no document review or creation during this free consultation. If the employee chooses to retain the referred
attorney, he or she receives a 25% discount off the
attorney’s hourly fee in most cases.
YOUR EMPLOYEE SUPPORT PROGRAM
What is covered?
Covered Issues: Family Law, Criminal, Bankruptcy, Adoption, Elder Care/Wills/Trusts/Estate Planning, Consumer Issues
Excluded Issues: Employment as it relates to employees and family members, one’s own business, class action lawsuits, taxes

14. LEGAL AND FINANCIAL: YOUR FINANCIAL SERVICE
Access to free over-the-phone only financial counseling and education on a variety of issues related to consumer debt and budgeting
Excluded Issues:
No tax issues
No counseling, advice or comparison of specific financial services or products
YOUR EMPLOYEE SUPPORT PROGRAM

15. ID RECOVERY YOUR EMPLOYEE SUPPORT PROGRAM
ID Recovery is a telephonic consultation service to help you recover from, and minimize the impact of, a breach of your identity.
Provides victims a 30-minute consultation with an identity recovery professional
The professional will assess the situation, create an action plan, and provide consultation on implementing the plan
Reduces time spent repairing compromised credit history
Restores peace-of-mind, while helping undo the damage
YOUR EMPLOYEE SUPPORT PROGRAM

16. LEGAL ASSIST YOUR EMPLOYEE SUPPORT PROGRAM
Legal Assist provides access to qualified legal advice and counsel, either by phone or in person, as determined by your need.
Consultations are free, half-hour phone or in-person sessions with an attorney qualified to handle your issue
There is no limit to the number of times you can use the service for different issues
Coverage is available in all 50 states
In most cases you receive a 25% discount from your referred in-person attorney’s hourly fee if you require his or her representation
Telephonic attorneys cannot self-refer, so you are assured unbiased advice
Valuable legal resources can be located online at
YOUR EMPLOYEE SUPPORT PROGRAM

17. FINANCIAL ASSIST YOUR EMPLOYEE SUPPORT PROGRAM
Financial Assist provides access, either by phone or in person, to qualified financial advisors to help you with your need.
Counselors address issues via a toll-free information line, and follow up by mailing supporting educational materials
Additionally, advisors are available without an appointment Monday through Friday, or through pre-scheduled Saturday sessions
Advice is objective and pressure-free
All counselors are knowledgeable in a wide range of financial topics
Financial resources can be located online at
YOUR EMPLOYEE SUPPORT PROGRAM

18. SAVINGS CENTER YOUR EMPLOYEE SUPPORT PROGRAM
The Savings Center is a member benefit that allows you to save time and money with great discounts redeemable online, through catalogs, and select in-store merchants.
To take advantage of these discounts, log on to and click on the Savings Center in the right-hand column of the home page
Use the company code Advantage to register
The program offers a wide array of discounts from leading name-brand retailers
Save on entertainment with discount movie and event tickets
Enjoy savings of up to 25%
YOUR EMPLOYEE SUPPORT PROGRAM

19. NURSELINE YOUR EMPLOYEE SUPPORT PROGRAM
Staffed by Registered Nurses, Nurseline is available around-the-clock to provide medical advice and information
Calls are answered by a Medical Service Representative (MSR) who will document your issue and screen for emergencies
Callers with life-threatening emergencies are directed to call 911, or to proceed to the nearest emergency room
Non-emergency calls are returned by a Registered Nurse with an average of 19 years of professional experience
The nurse can assist you with your questions and concerns, provide information, and will encourage you to seek appropriate medical assistance if necessary
YOUR EMPLOYEE SUPPORT PROGRAM

20. CARE COACH YOUR EMPLOYEE SUPPORT PROGRAM
Care Coach provides a way to hold a telephonic family meeting with a qualified Care Coach who conducts a detailed interview of family members, and helps establish a geriatric care plan that family members can agree upon.
Access one of our Consultants by calling
All interested family members are invited to join the care conference by way of a special toll-free conference call-in number
The Care Coach conducts a series of assessments to identify challenges, and to determine which available resources can be of help
All aspects of the elder family member’s current condition are discussed
The Care Coach creates a care plan document for the family members to follow
YOUR EMPLOYEE SUPPORT PROGRAM

21. GERIATRIC CARE ASSIST YOUR EMPLOYEE SUPPORT PROGRAM
Geriatric Care Assist provides employees caring for aging family members with support and practical solutions for their loved one’s safety, and for their own peace-of-mind. Each case includes a detailed, actionable plan of care customized to each individual and family’s needs.
YOUR EMPLOYEE SUPPORT PROGRAM
• Telephonic assessment of current situation and support system
• Up to 4 sessions with a Care Coach (a facilitated family meeting is considered 1 session)
• Access to Aging Life Care Professionals™ who can conduct a complete assessment or a facility review (4- and 6- hour blocks are standard)
• Written assessments and care plans, along with appropriate resources and referrals are provided to the family upon completion of the assessment

22. HEALTH RISK ASSESSMENT
A Health Risk Assessment (HRA) is completed online to quickly and easily assess your individual health status.
Categories evaluated include Nutrition, Weight Management, Fitness, Tobacco Cessation, Stress, and Safety
The process is secure and confidential
The assessment identifies your major health and lifestyle factors
Recommendations are then generated to help you create fitness goals to maintain better overall health
Your assessment will also help you make lifestyle changes that can decrease your risk of disease, illness and accidents
YOUR EMPLOYEE SUPPORT PROGRAM

23. WELLNESS COACHING YOUR EMPLOYEE SUPPORT PROGRAM
Wellness Coaching delivers—through phone or web—professional health coaching adapted to your fitness goals
Unlimited use of the service, which provides coaching and referrals
Wellness objectives often include weight management, tobacco cessation, stress management, exercise coaching, and pre- and post-natal care
Coaching is provided by health and fitness professionals
Confidential one-on-one coaching is provided via instant messaging
Wellness resources, referrals, tip sheets and interactive modules can be located online at
YOUR EMPLOYEE SUPPORT PROGRAM

24. ACHIEVING BALANCE THROUGH TOTAL WELL-BEING
Always Available. Always Confidential.
TOLL-FREE:
TTD/TTY:
WEBSITE:
USERNAME: username
PASSWORD: password