1. Operations Management (OM)

2. Introduction
Operation Management is about how organizations produce goods and services
shirt, burger, books, computers etc

3. Operations of Otobi store layout (process design) product design
locating stores /certain size (supply network design)
delivery of products to stores (supply chain management)

4. What is Operations Management?
the activity of managing the resources which produce and deliver products and services
operations function
Operation manager- manages the operations function (part or whole)

5. Operations management is important in all types of organization

6. Operation management uses....

7. OM in small organization
CP fried chicken
Same or different?
difficult to separate from other activities or easy?

8. The input-transformation-output process

9. Inputs to the process
materials
information
customers

10. Transforming resources
facilities
staff

11. Outputs from the process
products
service

12. Operations in terms of processes

13. OM is relevant to all parts of Business

14. Characteristics of Operations processes
Volume (KFC)
Variety (CNG)
Variations (Demand, Hotels and resorts)
Visibility (how much of the operation is exposed to customers)

15. Use 4 Vs to set the stage

17. Formula 1 Hotel

18. Let’s place these hotel in the picture

19. What we plan to cover in the course..