1. CRM Closed Door, Open Communication
Presented by:
Vicki Jurgens
Safety, Health & Security Chairperson, Association of Flight Attendants
Sandra Ingram
Manager, Onboard Safety & Security
April 27, 2010

2. Agenda CRM History Current Status Reports: What are they telling us?
Where are we headed?
Party status – Who will be joining us?

3. Trained- Crew Developed Concept Emphasis - Safety Common Language
CRM - History
Trained- Crew
Developed
Concept
Emphasis - Safety
Common Language

4. Current Industry - Status
- Advisory Circular 1/22/04
- 9/11
- Heightened Security Events

5. Risk Management Process
Data Review AFA and UAL management including Onboard, Corporate Safety & Security
Process Risk mitigation Continued analysis
Communication
Safety Management Review of current policies, procedures and training
Communication to frontline employees
Interface with TSA and FAA and other carriers through ATA

6. Data Analysis Summary
2007
2008
2009

7. DATA – What it is telling us

8. Actual Observations “ 8 8

9. Next Steps – Where are we headed?
Adding of other Divisions
Dispatch
Airport Operations
Maintenance
Training incorporating Common Language
Adding stronger security component
Bringing in Industry experts
Party Status:
FAA
TSA/DHS
UA – SW, FO, DSP, AO

10. Recap Objective History Status Current Data Next Steps
As safety professionals we feel a strong obligation to continue to share issues and concerns regarding safety risk….

11. Contact Information
Vicki Jurgens
Sandra Ingram
Thank you!
It’s Time to Fly