2. Tenant Access Portal
Trainer: Krissy Gray

3. Agenda What is the Tenant Access Portal? Lets go look at the portal!
How does it work?
What information is available?
Is it secure?
How do I get the portal?
The Implementation Process
What else is there to expect?
Lets go look at the portal!
Types of Parameters to Review:
Simple (basic string, numeric, Boolean, etc)
Static list parameter (options)
Ticklers
How to add a tickler to a document
How to track sending/receiving of tickler documents
Calculated Fields
Overview of formulas and options
Simple (basic “Iif” or math formula)

4. What is the Tenant Portal?
The Tenant Access Portal is an online web portal that tenants can log into 24/7* to view their real time data
It is optimized for mobile and desktop web browsing
Customizable and easy to use
Information flows directly between 2+ and the portal
Downtime is to be expected during updates and maintenance**

5. How does it work? There are 3 parts to the tenant portal 2+ Database
Authentication site
Housing Authority Portal page
Accessible by tenant devices
Your database
Authentication site
Tenant Devices

6. What information is available?
Waiting List
Household
Certification
Tenant Accounts Receivable
Community Service
Inspections
Work Orders

7. Is it secure? Tenant Access Portal is highly secure
256 bit AES encryption
Tenmast Servers
You, Tenants, Staff

8. How do we get the portal?
In order to access the portal you will need to discuss purchasing options with your account manager!
We are currently in the process of rolling the portal out to several housing authorities.

9. Implementation Process
Sales Demo / Account Manager Inquiry
Discuss purchasing the portal
Participate in a demo from a sales representative
Sign and Return the Quote
Discovery and Demo
Work with a project lead to discuss options
Discuss customization options
Configuration**
Project lead will setup the portal according to your selections
Configuration changes may require multiple testing/configuration loops

10. Implementation Process
Testing Phase
Test the portal (pointed to the training database)
Sign off on configuration and testing
Go Live Planning
Discuss Go Live dates, roll out options, and phases
Tenant Notification
Print letters, tenants, post notice on your website, and/or publically announce your portal
Go Live***
The portal is live! Tenants are able to log in/register
Go live of Phase 1 – a multi-phase implementation is suggested***

11. What else is there to expect?
A few features are already scheduled to be released soon
Online Payments
Document Upload
Many future features are being discussed. Ideas being researched are:
Online certification functionality
Integration of all Partner Access portals
Online Application, Landlord Access, Employee Access, etc.

12. Lets go look at the portal!