1. HTC Case Issue Tracking System (CITS)

2. Outline CITS (Case Issue Tracking System)
SOP how to login system and to change password
Function Folders - Root
Feature introduction of Sub-folders
Issue Create
Add Attachment
Issue Search

3. SOP how to login system and to change password (1/2)
Login CITS website
Forgot Password or
first time to login
Key in your owned
address
Receive Login name/
Password in your mail box
First Password
Key-in User Name /
Password
Next Page
Ps: use as example

4. SOP how to login system and to change password (2/2)
From last page
First time to login Y
Change password
with confirmation again N
Login in user name/
password
Start to Edit

5. Function folders - Root
Default function folder: Display

6. Feature Introduction of Sub-Folders
Issue status – nonclosed, closed, open, verify and so on to sort out the status what you want
actions – create new, save as, summary by sorting criteria, search and change password

7. Issue Create Issue Subject Issue Description
how to reproduce issue step by step
Category to classify the issues belonging to ME/Optical/Logic and so on
Action owner group
Action owner
Show in next page
Start Search

8. Add attachment
Add attachment