1. Reliance Supplier Corrective Action Process

2. Reliance – Corrective Action1
Reliance – Corrective Action
The CAR process covers the investigation, and elimination of the causes of nonconforming product, during any point in the application process, distribution, or installation. It provides a tool to effectively manage the assignment, timeliness, and history of the entire corrective action process.

3. Notifications 2
Suppliers will automatically receive notification informing them of assigned (SCAR).
URL link provided

4. Logging Into Reliance Click on the URL link provided in email3
Logging Into Reliance
Click on the URL link provided in
Enter your user name and password.
Click Login

5. Once logged in, the SCAR will automatically open
Notifications 4
Once logged in, the SCAR will automatically open

6. 5
Problem Containment
Suppliers are required to fill out the Problem Containment section.
Suppliers needs to give a brief description of what containment actions are going to be taken. Note: Do “not” include root cause and corrective action in this section.
Suppliers may also add any necessary attachments.
Once finished, forward the document to the next stage by clicking the area outlined shown below.

7. Root Cause Section 6
Upon approval of the containment by Rheem, the document will be forwarded back to the suppliers to fill out this section of the SCAR.
Select Root Cause and list additional information describing root cause.
Attach any additional documents necessary.

8. Corrective Action Section7
Suppliers are required to define a summary of what actions have been or will be taken to address the root cause(s), including preventive actions.
Suppliers must first select a category from the drop down list.
Planned completion date must be included. This date should be the date of implementation of all stated actions.
Include additional information describing the preventive action.
Attach any necessary documents.

9. Submitting for Approval8
Submitting for Approval
To send the document forward to the next phase in the process:
Click the next phase in line. If the phase is not in black text it will not allow you to click.

10. Submitting for Approval9
Submitting for Approval
Click ok

11. 10
Approving the SCAR
Rheem will be automatically notified via upon suppliers
submittal of the SCAR for approval.
Upon review by Rheem, the SCAR will either be Approved
or Rejected (returned).
If Approved, the supplier will receive an automatic
notification stating the following: The following SCAR has
been assigned you for IMPLEMENTATION. Please click the
link below to view the document.
Note: The supplier needs to save this until such time that the all actions have been implemented, at which point they must open the SCAR and click on the arrow to move forward to the final phase.

12. If SCAR is Returned 11
Supplier will receive an automatic notification similar to the first notification requesting disposition (see slide 3. The reason for return will be noted in the signature and comment history.

13. 12
If SCAR is Returned
After receiving the returned SCAR, suppliers must review the comments sent back by Rheem and make the necessary corrections to the document.
Once the proper corrections have been made, suppliers must re-submit the SCAR again for approval (re. Slide 8 & 9)
Upon receipt, Rheem will review the revised SCAR, and supplier will be notified automatically via notification upon approval.
Once approved, suppliers may view their SCAR documents in Reliance as the following slide will show.

14. Viewing SCAR’s Historically13
Viewing SCAR’s Historically
Suppliers can view their
SCAR’s historically. To
do so they must log in
Reliance via the website.
Once logged in, to enter
the Corrective Action
application select the
module from the homepage.

15. Viewing SCAR’s Historically14
Viewing SCAR’s Historically
All Supplier SCAR’s are displayed and can
be opened individually by clicking on their
associated link.