1. ITEXPO EAST 2009 Alcatel-Lucent

2. Alcatel-Lucent Enterprise Products Group overview
Led by Tom Burns, Enterprise Business Group CEO
Offer
Contact centers
Data networking
IP telephony
Mobility
Performance management
Process integration
Security
Unified communications
Market positions
#1 in contact center software, 100 million customer interactions managed every day
#2 in contact center agent positions (Gartner Dataquest)
#1 in Western Europe enterprise telephony (Synergy Research Group, Feb. 2008)
#1 in IP address management software (IDC, 2007)
16.4 million Ethernet ports shipped overall through 2007 (Dell’Oro Group)
#1 in Contact Center software with 100 million customer interactions managed every day by more than 3,300 enterprises through contact centers operated by our customers
#2 in Contact Center agent positions worldwide in 2006 (Alcatel & Genesys combined) (Gartner Dataquest)
#1 in Western Europe Enterprise Telephony, 4Q07 (Synergy Research Group, Feb. 2008)
#1 in IP Address Management Software for 2006 (IDC, 2007) with more than 1,600 customers in the network management arena
World leader in the competitive transformation of enterprise and government customers to a more dynamic communications infrastructure
More than 260,000 customers worldwide

3. Overview: Peter Anderholm
Sr. Director of Unified Communications for Alcatel-Lucent
-- responsible for defining and delivering communications software solutions for large to medium enterprise, SMB, and service provider markets.
20 years of industry experience
-- management positions in product development, business development, and marketing.
-- Unisys, PictureTel Corporation, VideoServer, and
Engage Media/Engage Software.
My instant Communicator is a true multi media, multi session communication interface
It is available on laptop, IP Touch and a wide range of mobile devices
It also has a certfied interworking with Web 2.0 applications

4. OmniTouch 8400 Instant Communications Suite
Voic & servers
OmniTouch 8400 Instant Communications Suite
Telephony, Messaging, Fax, One Number, Mobility, XML WS, Presence
Conferencing, Collaboration, Presence
OmniPCX Enterprise
Communications Server
LDAP directories
Other PBX, softswitch
Secure pipes
My Instant Communicator client 4