1. Readers’ Services on Demand and the Changing Mode of Information Delivery
PAARL Summer Conference
29 April- 1 May, 2009
Aparri, Cagayan
Alicia C. Esguerra
Bulacan State University
City of Malolos, Bulacan

2. -American Library Association-
Readers’ Service
Those activities and operations of a Library that bring staff into regular direct contact with its users
-American Library Association-

3. Everything is centered and done in the library!
READERS’ SERVICE
Circulation & Reserve
Reference Service
Library Orientation
Library instruction
Current Awareness Service (CAS)
Everything is centered and done in the library!

4. TRADITIONAL FACE TO FACE MEDIATED LIMITED PHYSICAL STATIC
READERS’ SERVICE
PHYSICAL
STATIC
LIBRARY-CENTERED

5. traditional readers’ service:
The problem with the
traditional readers’ service:
“Libraries provide a lot of services,
some of which reach users.
However, there are far more people
who do not find or receive library
services and tools than those
who do.” Chris Anderson

6. “the web makes it possible to provide services to small niche of people” -Michael Habib

7. The trick is to find ways of reaching to both groups!
Those who go to the physical library
…and those who prefer to go to the virtual library.

8. Panacea to improved library services?
Web 2.0
Panacea to improved library services?

9. Web 2.0 Conceptualized by Tim O’ Reilly in 2004
Collaborative in nature
Interactive
Dynamic
Users created the
content as much as they
consume it
A web of multi-sensory
communication
User-centered

10. Web 2.0 Tools Social Bookmarking
The practice of saving bookmarks to a public website and ‘tagging’ them with key words; it opens new ways of organizing information and categorizing resources
It enables users to create subject headings for the object at hand.
It allows users to add and change not only content (data) but also metadata.
Delicious; Library thing;

11. Web 2.0 Tools Social Bookmarking Examples: Delicious; Library thing;

12. Web 2.0 Tools
Blogs
A website that gives an individual the power to share news or commentary on anything; reader’s can comment on blog postings.

13. Web 2.0 Tools
Blogs
Examples:

14. Sample Blog…

15. Web 2.0 Tools Social Networks Examples: Delicious; Library thing;

16. Web 2.0 Tools Instant Messaging (IMs)
Is a form of real-time communication between two or more people based on typed text messages
Delicious; Library thing;

17. Web 2.0 Tools
Instant Messaging (IMs)
Twitter; digsby

18. Web 2.0 Tools
Wikis
A website anyone can edit with little knowledge of mark-up language; it allows for collaboration and sharing of information
Delicious; Library thing;

19. Web 2.0 Tools
Wikis
Delicious; Library thing;

20. Sample Wiki…

21. …and our very own PAARL wiki

22. Web 2.0 Tools RSS Feeds and Aggregators
A family of formats which allow users to find out about updates to the content of RSS enabled websites without actually having to go and visit the site
Information repackaged by provider or creator to give the user more control over delivery of information
Delicious; Library thing;

23. WEB 2.0

24. Better Readers’ Service?
Web 2.0 = Library 2.0 =
Better Readers’ Service?

25. “Library 2.0 word cloud” @ www.wordle.net

26. What is Library 2.0?
“It simply means making your library space (virtual and physical) more interactive, cooperative and driven by community needs. The basic drive is to get people back in the library by making the library relevant to what they want and need in their daily lives…to make the library a destination and not an afterthought.” – Sarah Houghton

27. What is Library 2.0?
“It describes a subset of library services designed to meet user needs caused by the direct and peripheral effects of Web 2.0”- Michael Habib

28. LIBRARY 2.0 Readers’ Service Global Expression Virtual 24/7 Ubiquitous
Dynamic
LIBRARY 2.0
Readers’ Service
Virtual
24/7
Ubiquitous
Collaboration
Interaction
User- centered

29. Why the Need for Library 2.0?

30. Why the Need for Library 2.0?
Because it’s where our users are!

31. Conclusion: Times are evolving. We need to adapt to change…otherwise,
we will only find ourselves to be losing the primary reasons why we exist: our information users!

32. It all boils down to this:

33. Questions?

34. Thank you very much for listening!