1. PEMARKAHAN LAPORAN AKNC Anugerah Kualiti Naib Canselor 2014

2. PENILAIAN ITEM PROSES

4. Penilaian Proses Empat elemen penting proses Pendekatan (A)
Penggunaan yang meluas (D)
Pembelajaran (L)
Integrasi (I)
The scoring of responses to Criteria Items and Award applicant feedback is based on two evaluation dimensions: (1) Process and (2) Results. Criteria users need to furnish information relating to both. A further look at the two dimensions follows.
Approach refers to
the methods used to accomplish the process
the appropriateness of the methods to the Item requirements
the effectiveness of your use of the methods
the degree to which the approach is repeatable and based on reliable data and information (i.e., systematic)
Deployment refers to the extent to which
your approach is applied in addressing Item requirements relevant and important to your organization
your approach is applied consistently
your approach is used by all appropriate work units
Learning refers to
refining your approach through cycles of evaluation and improvement
encouraging breakthrough change to your approach through innovation
sharing of refinements and innovation with other relevant work units and processes in your organization
Integration refers to the extent to which
your approach is aligned with your organizational needs as identified in other Criteria Item requirements
your measures, information, and improvement systems are complementary across processes and work units
your plans, processes, results, analyses, learning, and actions are harmonized across processes and work units to support organization-wide goals 4

5. PENDEKATAN (Approach)
Adakah pendekatan sistematik?
Pendekatan yang sistematik boleh diulang dan menggunakan data dan maklumat yang membolehkan pembelajaran.
Pendekatan adalah sistematik sekiranya ia mengandungi peluang untuk dinilai, ditambahbaik, inovasi dan berkongsi pengetahuan, yang dapat menunjukkan proses yang lebih matang.

6. PENGGUNAAN YANG MELUAS (Deployment)
Maklumat deployment perlu menjelaskan bagaimana pendekatan dilaksana di bahagian-bahagian dalam organisasi (sebar luas atau menyeluruh).
Ia boleh ditunjukkan dalam bentuk jadual. 6

7. PEMBELAJARAN (Learning)
Proses-proses seharusnya mengandungi kitaran penilaian dan penambahbaikan, yang mempunyai keupayaan untuk berubah dengan signifikan.
Penambahbaikan proses seharusnya dikongsi dengan unit-unit yang relevan di dalam organisasi bagi membolehkan pembelajaran organisasi. 7

8. INTEGRASI (Integration)
Integrasi menunjukkan penjajaran dan pengharmonian antara proses-proses, perancangan, ukuran-ukuran, tindakan-tindakan, dan hasil yang menghasilkan keberkesanan dan kecekapan organisasi. 8

9. PENILAIAN ITEM HASIL

11. (Importance of results)
Elemen KeEmpat
(Importance of results)
Hasil bidang utama yang penting kepada pencapaian misi organisasi tidak dilaporkan.
Hasil beberapa bidang utama yang penting kepada pencapaian misi organisasi dilaporkan. Tiada atau sedikit prestasi pencapaian dilaporkan
Hasil kebanyakkan bidang utama yang penting kepada pencapaian misi organisasi dilaporkan. Tiada atau sedikit prestasi pencapaian dilaporkan
Hasil kebanyakkan pencapaian PTJ memenuhi keperluan pelanggan/pelajar dan proses. Terdapat laporan jangkaan (projections) beberapa hasil pencapaian tinggi.
Hasil kebanyakkan pencapaian PTJ memenuhi keperluan pelanggan/pelajar,proses dan keperluan pelan tindakan. Terdapat juga laporan jangkaan (projections) untuk pencapaian masa depan.
Keseluruhan hasil pencapaian PTJ memenuhi keperluan pelanggan/pelajar,proses dan keperluan pelan tindakan. Terdapat juga laporan jangkaan (projections) untuk pencapaian masa depan.

12. Penilaian Hasil & Inovasi
Empat elemen penting hasil
Tahap Prestasi (Le)
Tren (T)
Perbandingan (C)
Kepentingan/ Important (I)
The scoring of responses to Criteria Items and Award applicant feedback is based on two evaluation dimensions: (1) Process and (2) Results. Criteria users need to furnish information relating to both. A further look at the two dimensions follows.
Approach refers to
the methods used to accomplish the process
the appropriateness of the methods to the Item requirements
the effectiveness of your use of the methods
the degree to which the approach is repeatable and based on reliable data and information (i.e., systematic)
Deployment refers to the extent to which
your approach is applied in addressing Item requirements relevant and important to your organization
your approach is applied consistently
your approach is used by all appropriate work units
Learning refers to
refining your approach through cycles of evaluation and improvement
encouraging breakthrough change to your approach through innovation
sharing of refinements and innovation with other relevant work units and processes in your organization
Integration refers to the extent to which
your approach is aligned with your organizational needs as identified in other Criteria Item requirements
your measures, information, and improvement systems are complementary across processes and work units
your plans, processes, results, analyses, learning, and actions are harmonized across processes and work units to support organization-wide goals 12

13. PENILAIAN HASIL (RESULTS) Performance Level (KPI)
Tahap Pencapaian
Pencapaian berbanding sebelumnya
Pelunjuran (Extrapolation)
Sasaran (Target)
Perbandingan (Comparison)
Skala
Pencapaian setiap proses

14. PENGUKURAN HASIL (RESULTS) Trends
(Tren pencapaian penambahbaikan)
CGPA Pelajar
Peratus kegagalan
Arah dan kecerunan lwn masa
Kitaran masa

15. PENGUKURAN HASIL (RESULTS) Comparison
Perbandingan
Perbandingan angka yang bermakna
Perbandingan yang relevan
Perbandingan dalaman
Perbandingan dgn IPTA lain (External Benchmarking)
Peringkat antarabangsa
Antara Program
Antara Bahagian
Antara Kampus
Purata Industri
IPTA
Benchmark

16. PENGUKURAN HASIL (RESULTS) Importance
Kepentingan/keutamaan
Semua hasil proses utama dinyatakan mengikut segmen
Contoh: segmen pelajar, pihak berkepentingan, sumber, proses, program pengajian.
- Data yang dinilai adalah penting kepada organisasi

17. Results Presentation Formats
Terbaik
Buruk
Hodoh 17

18. 7.1a-1: Kadar Kesilapan Benchmark HEP Kompetitor A Competitor B 100 9590
Pesaing Terbaik 85
% Tanpa Kesilapan 80
Kompetitor A
Purata 75
Competitor B
Improvement 70
2002
2003
2004
2005
2006
2007
2008
Source --
Total Quality
Inc 18

19. 7.1a-1: Kadar Kesilapan
Benchmark
100
Pesaing 80
Purata 60
% Tanpa Kesilapan 40 20
2002
2003
2004
2005
2006
2007
2008
Improvement
Benchmark
HEP
Pesaing A
Pesaing B
Source --
Total Quality
Inc 19

20. 7.1a-1: Kadar Kesilapan Year 2001 97.5 85.7 75 2002 97.6 90.7 77.5
% Tanpa Kesilapan
Benchmark
HEP
Year
Pesaing A
Pesaing B
2001
97.5
85.7 75
2002
97.6
90.7
77.5
2003
97.7
93.3 80 71
2004
96.9 95
82.5 74
2005
97.7
95.3 85
76.7
2006
97.9
95.4
87.5 78
2007 98
95.8 90 84
Note: 2008 Purata Industri = 25% Kesilapan
Source --
Total Quality
Inc 20