1. Transforming IT Management
Karel Schmidtmayer
Country Manager
May 3, 2007

2. IT Managers Challenge Has Multiple Dimensions
Drivers to Ensure IT Is an Engine
Strategy
and
Planning
Application
Development
Operations
Security
Defining the CIO Challenge
While trying to ensure IT is an engine of growth, the challenges of the CIO can be summarized as follows
Support the corporate strategy by aligning its investments with business goals
Ensuring it provides high quality services that meet business expectations and the commitments they have made to the business
Manage compliance and risk
….all while operating more efficiently to reduce costs
This is no easy task in part because it requires that CIO think holistically… from strategy and planning, through service delivery and security
This has proved difficulty, because each area has tended to operate as a functional silo; each having own requirements and own approaches to solving its top issues
Align IT Investments With Business Goals
Improve Service Levels
Manage Compliance and Risk
Reduce Costs
September 21, EITM Overview Copyright © 2007 CA

3. Transforming IT Management Requires a Holistic Integrated Approach
Maximize business value by aligning a portfolio of services with business objectives, balancing cost, resources and business risks.
GOVERN
Meet business demands by delivering reliable, high-quality services through an automated, optimized IT infrastructure.
Transforming IT Management Requires a Holistic Integrated Approach
Govern - maximizing business value by aligning a portfolio of services with business objectives, balancing cost, resources and business risk
Manage - meeting business demands by delivering reliable, high-quality services through an automated, optimized IT infrastructure.
Secure - protecting assets and manage risks by monitoring and enforcing policy-based controls, managing identities and ensuring appropriate access.
MANAGE
Protect assets and manage risks by monitoring and enforcing policy-based controls, managing identities and ensuring appropriate access.
SECURE
September 21, EITM Overview Copyright © 2007 CA

4. EITM: Transforming IT Management
Enterprise IT Management (EITM) is CA’s vision for how to unify and simplify IT management to maximize the value to the business.
EITM: Transforming IT Management
CA has responded to these requirements with a powerful vision for how to transform the management of IT across the enterprise.
It’s called Enterprise IT Management, or EITM, and it can help you to unify and simplify IT management to maximize value to the business.
To enable the transformation, we deliver solutions that effectively govern, manage and secure IT
Govern, Manage and Secure are the pillars of our EITM strategy
…Let’s examine the EITM vision in a little more detail….
To transform IT management, CA delivers solutions that effectively govern, manage and secure IT.
September 21, EITM Overview Copyright © 2007 CA

5. Managing IT as a Service Business
Is IT doing the right things?
BUSINESS
Is IT doing things right?
Strategy
Access
EXECS IT
USERS
Alignment
Quality
SERVICES
Managing IT as a Service Business
Let’s look more closely at the EITM vision. IT is really concerned about two fundamental questions:
Is IT doing the right things….setting the right course based on the business strategy
Is IT doing things right….providing secure access and delivering high quality services
Business demand manifests itself in two ways. Strategic and Operational Demand.
To satisfy strategic demand senior IT execs need to understand the organization’s business objectives and strategy and set a corresponding IT strategy to support those business goals. By aligning IT investments to balance risk, cost and performance, Senior IT execs can analyze the IT portfolio to select and prioritize investments to define new, modify existing or stop investing in services.
To satisfy the day to day operational demand ,IT needs to provide secure access to high-quality information services that users need to conduct business.
EITM unifies the left hand strategy side to the right hand execution side through a unified service model to ensure IT is delivering value by ensuring IT is doing the right things and then doing those things right.
September 21, EITM Overview Copyright © 2007 CA

6. Transforming IT Management Requires Integration
GOVERN
MANAGE
SECURE
INFRASTRUCTURE OPTIMIZATION
Assets &
Resources
Service Impact
BUSINESS SERVICE MANAGEMENT
Identity
SECURITY MANAGEMENT
Service Portfolio
IT GOVERNANCE
UNIFIED SERVICE MODEL
GOVERN
MANAGE
SECURE
INFRASTRUCTURE OPTIMIZATION
Assets &
Resources
Service Impact
BUSINESS SERVICE MANAGEMENT
Identity
SECURITY MANAGEMENT
Service Portfolio
IT GOVERNANCE
UNIFIED SERVICE MODEL
Because of CA’s strength and ability to integrate across govern, manage and secure, we are uniquely able to help address our customers’ most pressing concerns.
Consider as an example the challenge of ensuring and proving ongoing compliance with industry regulations. CA solutions give organizations holistic visibility into and control of their compliance processes. CA solutions support compliance initiatives by:
Establishing and enforcing requirements for information access and record retention
Ensuring and certifying the relevance of information
Supporting change management processes to protect the long-term integrity of retained information
Providing visibility into controls that are in place enterprise-wide to support compliance
Automating repeatable compliance processes to lower the cost and risk of assuring and proving compliance
As another example, suppose a CIO of a financial institution has been asked to deliver a new online service targeting retail customers. CA solutions assure the new service offering is successfully introduced and supported by:
Providing the CIO with insight to facilitate an informed discussion with business executives – so decisions can be made to allocate resources away from existing projects to support the new service offering
Managing the people and projects working on the new service offering to ensure on-time, on-target delivery
Once the service is introduced, ensuring that customers receive secure access
Ensuring that service performance meets agreed upon service levels—and monitoring that performance based on what a customer would experience
Managing the entire infrastructure supporting that service. When a problem occurs, indicating that it is impacting a critical business service offering so that is it properly escalated and quickly resolved
September 21, EITM Overview Copyright © 2007 CA

7. Security Management Identity Key Challenges Capability Solutions
GOVERN
MANAGE
SECURE
Key Challenges
Deliver continuous compliance
Protect assets and information
Mitigate risks
Enable user productivity
Identity
SECURITY MANAGEMENT
Capability Solutions
CA Identity & Access Management
CA Security Information Management
CA Threat Management
UNIFIED SERVICE MODEL
Security Management
Integration with our security management solutions enables you to manage the identity and entitlements of users from a services perspective.
You can ensure that any technology asset or IT user involved in supporting a given service has the appropriate, secure access they require.
We enable you to proactively manage your entire security environment. We provide efficient, manageable, auditable and secure ways of connecting users, identities or processes to enterprise resources and information.
These solutions help you protect assets and information, mitigate risks and enable user productivity.
Additionally, CA security management solutions deliver a holistic and standardized approach to risk and compliance, so that processes can be automated and reused irrespective of regulation. In doing so, you will lower both the cost and risk of managing compliance across the enterprise.
September 21, EITM Overview Copyright © 2007 CA

8. Security issues Security Issues Continuous Compliance
Negative Security-Related Publicity
Help Desk Overload
Escalating Administration Costs
Ghost User Accounts
Accumulating & Inappropriate Privileges
Auditors’ Requirements
Leverage-able It Infrastructure
Security
Issues
Operating costs are too high: The larger and more complex IT infrastructure becomes, the higher the costs of management are. In many cases, these costs increase exponentially with complexity. The CA Workload Automation solution provides a significant opportunity to realize substantial efficiency gains, and in many cases reduced software costs.
September 21, EITM Overview Copyright © 2007 CA

9. Our Vision: A Modular Approach to Integrated IT Management
Govern
Manage
Secure
Incident & Problem Management
Application & Performance
Management
Service Level Management
Change & Configuration Management
IT Asset & Financial Management
Identity & Access
Management
UNIFIED SERVICE MODEL
Security Information Management
Project & Portfolio Management
EITM Capabilities
This slide can be used to lay out the EITM landscape. It details all of CA’s Capability Solutions to Govern, Manage and Secure IT.
Present this slide to show your customers “the ideal EITM state”
Information Governance
Threat Management
Service Availability Management
Network & Voice Management
Database
Management
Recovery Management
Dynamic & Virtual Systems Management
Application Performance Management
Workload Automation
September 21, EITM Overview Copyright © 2007 CA