1. Patient Engagement Southern Health-Santé Sud
…The start of our journey

2. Engagement Spectrum Stakeholder Meetings Community Outreach Events
Community Programs
Staff, Patient & Resident Surveys
LHIGS
Annual Public Meeting
Critical Incident Reviews
Media Requests
Complaints Process s
Internal Feed-back Reporting
Focus Groups
Face-to-Face Conversations

3. Local Health Involvement Groups
Regional LHIG
Consultations in English
Consultations in French
Patient Experience Group

4. Membership As per Patient Charter: 6 public members
1 Board representative
5 Senior Staff
Facilitator

5. Accomplishments Developed the Patient Experience Charter
Contributed to the 2016 Strategic Health Plan
Created and participated in the panel
presentation for the 2015 Annual Public Meeting
Multiple media contributions
Accreditation Canada consultation
LEAN (quality improvement) project sharing day
Contributed to the Manitoba Patient Safety Framework
Distributed the Quality Service Awards
Sharing personal experiences and stories (Board meetings, Provincial Governance event)
Reviewed Regional Disclosure Policy

6. Lessons Learned TRUST IS KEY You can’t rush relationships
All members must benefit
Flexibility is important
Small steps forward are worth celebrating
It’s not easy work- but it’s worth it!

7. Questions Trish Braun Community Engagement Facilitator
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