1. Communication Choices
Chapter 1-1 NOTES:
Communication Choices

2. Process of Communication:
Sender
(Person giving Message)
Message
(What is being said)
Receiver
(Person listening)
Feedback
(Positive, Negative, Neutral)
Senders/Receivers can be:
People, Animals, & Machines

3. Verbal and Non-Verbal messages do NOT have to agree.
Communication-the exchange of messages through verbal and non-verbal interaction Types of Messages:
VERBAL: Words that are spoken
Verbal and Non-Verbal messages do NOT have to agree.
Non-Verbal: Gestures
Vocal: Sounds

4. Communication is NOT just talking.
It involves:
The way you dress Your posture
The way you walk Your facial expression
Eye contact Gestures
Tone of voice Volume and inflection

5. Making Good Communication Choices
Roles
Norms
CONTEXT
Appropriateness
Standards

6. Context: the situation in which communication occurs
The people present
The occasion that has brought you together
The task you are there to accomplish
The Context is made up of…

7. Appropriateness: what is suitable (acceptable) for a specific situation
Example: Volume of Speaking Voice
Appropriate for football game
Inappropriate for English test
Appropriate for library
Inappropriate for job interview
Shouting
Whispering

8. Role: A part played in a specific setting or situation
Your role will vary depending on the context you are in

9. Choose/Insert roles YOU play…
Roles You Play Each Day
Choose/Insert roles YOU play…
child
student
friend
YOU
team
mate
brother
or sister
employee

10. Norm: A stated or implied expectation of behavior
Stated: written or spoken
Implied: You are “just supposed to know”
Examples of Stated Norms:
Student Handbook (written)
“Dress Up” Fridays (spoken)
Example of Implied Norms
Showing up on time for a date
Not laughing inappropriately during a funeral

11. Context Sets the Standard
A standard is an established level of requirement or excellence.
Your standards are important because they guide you in making the best choices for your behavior and communication

12. Examples of Standards of Personal Behavior and Achievement
Getting a certain grade in a class
Beating a certain time in track
Always telling the truth
Always being on time
Taking the time to help others
Always being on A/B honor roll
Etc.

13. Is It Appropriate for Self? Is It Appropriate for the Task?
The Four Standards:
These are 4 questions you ask to determine whether a course of action meets your standards or not.
Is It Appropriate for Self?
Is It Appropriate For Your Listener?
Is It Appropriate for the Occasion?
Is It Appropriate for the Task?

14. The difference between a NORM and a STANDARD is that your standards apply just to you and you mostly set them for yourself; Norms, on the other hand are set by someone else and apply to everybody.

15. Communication Statistics
45 minutes of every hour is spent in interpersonal(communicating with others) communication (written or spoken)
For students, 55 minutes of every hour is spent in interpersonal communication

16. The Importance of Communication Skills
Skills Looked For in Potential Employees
RANK SKILL
#1 Oral/Written Communication
#2 Self-Motivation
#3 Problem Solving
#4 Decision Making
#5 Leadership
#6 Human Relations
#7 Teamwork
#8 Work Experience

17. A Competent Communicator is a person who uses Knowledge, Attitude, and Skills to communicate effectively.

18. Knowledge: Staying Informed
A competent communicator knows about:
Communication
Themselves
Other people
The world(past and present)
Reason and logic

19. Attitudes: the way you see yourself and others
Attitudes are mostly based on your experiences
Attitudes are either positive or negative
Your attitudes impact the people around you
Negative=less success in life and work
Positive=more chances for success in life and work

20. Skills: Things you are able to do to perform tasks and preserve relationships
There is a BIG difference between what teens think they are good at and what their employers think they are good at!! Why do you think that is true?
Students Employers
66% Work in diverse groups %
57% Oral Communication %
45% Written Communication %
62% Meeting Deadlines %
62% Basic Math Skills %
98% Basic Computer Skills %
73% Get Along With Co-workers %
82% Responsibility/Honesty %

21. Skills Needed For Success: Task and Relationship Skills
Task Skills: the skills needed to do a job, complete a task, reach a goal
Examples:
Computer skills
Mechanical skills

22. Relationship Skills:the communication skills needed to nurture and maintain goodwill with people
Examples:
Tact
Courtesy
Respect
Empathy

23. Communication Skills: The verbal, non-verbal and listening skills needed to communicate effectively
Examples:
Verbal (spoken and written)
Non-Verbal(body language)
Listening(understanding and interpreting)
This would include things like following instructions precisely, taking messages correctly, phone etiquette , and taking orders in a restaurant, etc.

24. The End