1. Academic Technologists in an IT World
San Francisco State University
Directors of Educational Technology in California Higher Education
November 29, 2017

3. Academic Technology Information Technology
Departments
San Francisco State University

4. 10 Years of Information Technology
San Francisco State University

5. 10 Years of Information Technology
CONSOLIDATION
STANDARDIZATION
COMPLIANCE
SCALE
ENTERPRISE
SPECIALIZATION
San Francisco State University

6. IT as business partner

7. The Mystification of Academic IT Needs
San Francisco State University

8. University
Source:

9. Source: https://eigenblogger.com/2010/09/10/post1594/
But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies.
San Francisco State University
Source:

10. STUDENTS
But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies.
San Francisco State University

11. Defining Discipline-Specific
Focus/Boundaries/Granularity
Cross Department (ex. Quantitative Analysis)
Departmental (ex. Cinema)
Sub-Department/Program (ex. Clinical Psychology)
Sub-Field/Specialty/Research (ex. Individual Research)
Individual Faculty Driven (ex. Earthquake simulation)
Curriculum is dependent upon specialized needs!
San Francisco State University

12. Specialized Technology Needs
Learning Environments with Technology Dependencies
Computer Labs (often the only myopic focus of IT)
Specialized Laboratories (ex. Wet labs, DAI industrial lab)
Production Spaces (ex. Digital Art Studio, BECA studio)
Software (full range of software
Specialized Systems (ex. Salesforce for MBA’s, Archival systems for Museum Studies, etc.)
Simulations
Shared Hardware and Software (facilitating integration on consortial resources includes complexities)
San Francisco State University

13. RESEARCH
SCHOLARSHIP
CURRICULUM
IT services wish to view faculty workflows as isolated segments of delivery…

14. Ron Marzke, Chair, Physics and Astronomy
RESEARCH
SCHOLARSHIP
CURRICULUM
“Research and teaching are deeply intertwined.  Faculty teach students through research, and they also pursue research into teaching. At SFSU, the two cannot be separated.”
Ron Marzke, Chair, Physics and Astronomy

15. Who’s Doing It? There Is Not A Service For That DIY Faculty
Faculty must acquire, build, or maintain technology used in their discipline-specific work.
DIY Faculty
How do faculty or departments know how to organize or establish governance for IT needs when IT organizations are not structured to align to departments or even process their service requests.
IT staff with no IT Management
Discipline-specialist deputized to do IT
Overwhelmed specialist
Incompatible technology acquisitions
Isolated Staff & Resources
San Francisco State University
There Is Not A Service For That
Lack of Services
IT is unaware of the need
Faculty cannot articulate need

16. NOW
WHAT?
San Francisco State University

17. Source: https://eigenblogger.com/2010/09/10/post1594/
But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies.
Departmental governance – they
San Francisco State University
Source:

18. Case Example - Cinema
Liberating discipline-specific support to their intended roles
Discipline
The Cinema Department resided under a distributed College IT support team. Specialized support was ceded to the department. Discipline specialists roles focused on support analog and digital film making spent significant time managing computers.
IT support centralized removing management of computers from discipline specialist’s workload gaining time-base and allowing for refocus on broader discipline innovation.
This requires discipline “perspectives” by central IT in order to support specific computing needs in labs and production spaces. IT
San Francisco State University

19. Organization
Role
Process