1. protel PMS prezentacija
protel PMS - software rešitve za hotele
Matej Cvikl,
MC sistemi d.o.o.
MC sistemi d.o.o.
Generalni zastopnik za protel PMS s predstavništvi v Sloveniji, na Hrvaškem in v Srbiji :
iGost INformatika d.o.o.

2. protel PMS prezentacija
Protel - vodilni PMS Evropskega proizvajalca software-a
protel PMS prezentacija
protel je nemško programsko orodje za upravljanje hotelov (PMS)
Uporablja ga več kot hotelov v preko 80 državah in je vodilni PMS v Nemčiji in Švici ter povečuje tržni delež v drugih državah EU
Prilagojen lokalnim trgom ex-YU držav
Integriran je z drugimi IT sistemi v hotelih kot so:
ipTV, F&B, PBX, BMS, ERP, wifi, key-card, OTA & GDS booking kanali, Revenue Management
Neodvisna raziskava nemškega trga iz 2011: protel = No.1 software za upravljanje hotelov na področju:
zadovoljstva uporabnikov
funkcionalnosti
iGost INformatika d.o.o.

3. Protel PMS, vodilni PMS v Nemčiji, Švici, tudi v EU?
Hotel PMS tržišče: Nemčija: >20% market share
protel
Švica:
>40% market share
protel
protel
Source: Datanyze

4. Referenčne stranke: protel PMS worldwide

5. protel PMS prezentacija
Protel referenčne stranke v Sloveniji, Hrvaški, Srbiji, …
10 hotels
32 hotels
10 hotels
4 hotels
iGost INformatika d.o.o.

6. protel PMS prezentacija
„Old Style“ PMS integracije – point 2 point
Spa
Central Reservation System
F&B Point of Sale
Web Booking Engine
Customer Relation Management
Describe the complexity of point2point interfacing, and the difficulty (impossibility) of consolidating data against a master profile in a CRM this scenario
Property Management System
iGost INformatika d.o.o.

7. protel PMS in integracija 3rd party systemov Point 2 point komunikacija
Integracija protel PMS s prodajnimi & marketing + operativnimi & analitičnimi software orodji:
Online (OTA&GDS) SALES
Revenue Management
HEALTH treatment
Connection with 3rd party sw solutions
CRM tools
Front & Back Office PMS
Business Intelligence
ACCOUNTING
Integration with best ERP‘s on the market
WELLNESS & SPA Integration with best SPA sw on the market
Sales & Congress
HRM
Integration with payroll & time-attendance
F & B
Integration with best F&B sw on the market
House Keeping
& Maintenance

8. Protel je objavil novo tehnologijo, ki bo spremenila Hospitality IT: protel I/O – Enterprise Hospitality Network
„Enterprise Hospitality Framework connects all areas of the hotel's technical infrastructure, allowing data to pass freely between otherwise disparate ecosystems.“
Announced on ITB 2017

9. protel PMS prezentacija
Novo: Enterprise Service Bus – point 2 multi point
SPA
Point of Sale
protel BUILD
Application Extension platform
Central Reservation System
protel GENIUS
Reports & Dashboards
Customer Relation Management
protel GENIUS Recommendation Engine
All vendors connect to the same platform (service bus), all vendors subscribe to the same master profile which is stored in protel GENIUS.
PMS moves from being center of the universe to being „another subscriber“
The recommendation engine use data contributed by ALL subscribing vendors to generate whispers and send these to any subscribing vendor
In addition, protel BUILD can be used by any vendor to deeply integrate their product into protel AIR, to the extent that the end-user experience it as a single product (basically embedding other products within protel AIR)
Property Management System
iGost INformatika d.o.o.

10. protel PMS prezentacija
Zbiranje podatkov v Enterprise Hospitality Network – protel I/O
Bob naredi rezervacijo, ki pride v PMS
Bob naredi check-in in se registrira za wi-fi access
Bob gre v BAR in plača s hotelskim računom
Bob odpre sobo
s ključ kartico
GOST
PMS pošlje Profil gosta v protel GENIUS via protel I/O
Wi-fi sistem pridobi Bob-ov profil iz protel GENIUS
POS sistem pridobi Bob-ov profil iz protel GENIUS
Key system posodobi podatek o Bob-ovem
GENIUS profilu s podatki za dostop
Step by step view of how data can be contributed to protel GENIUS via protel I/O
SYSTEM
Master profile za Boba sedaj obstaja v protel GENIUS
Key-card prispeva informacijo v protel GENIUS
PMS prispeva informacijo v protel GENIUS
Wifi prispeva informacijo v protel GENIUS
POS prispeva informacijo v protel GENIUS
iGost INformatika d.o.o.

11. protel PMS prezentacija
Zbiranje podatkov v Enterprise Hospitality Network– protel I/O
Bob check-in and register for wi-fi access
Bob goes to the bar and charges his consumption to his room
Bob check-in
Bob ima dobro izkušnjo, in pridobi nove informacije
GUEST
protel GENIUS generira whisper screene glede na pametna pravila na osnovi podatkov, ki jih prispevajo vsi sistemi
Wi-fi vendor retrieves Bob’s profile from GENIUS
POS vendor retrieves Bob’s profile from GENIUS
Now that all data is collected – > explain using this example on how the data can be used to the benefit of the hotel and the guest
Bob is English, speaks English, he is a VIP guest, he loves beer & sports and often enjoy room service. Outcome of this knowledge is a whisper that suggests the front desk clerk to inform him about events at the sport bar.
Hotel poveča prodajo
SYSTEM
iGost INformatika d.o.o.

12. protel PMS prezentacija
Zbiranje podatkov v Enterprise Hospitality Network– protel I/O
Bob check-in and register for wi-fi access
Bob goes to the bar and charges his consumption to his room
Ms. El-Zein check-in
Ms.El-Zein ima dobro izkušnjo, in pridobi nove informacije
GUEST
protel GENIUS generira whisper screene glede na pametna pravila na osnovi podatkov, ki jih prispevajo vsi sistemi
Wi-fi vendor retrieves Bob’s profile from GENIUS
POS vendor retrieves Bob’s profile from GENIUS
Now that all data is collected – > explain using this example on how the data can be used to the benefit of the hotel and the guest
Nadia is Lebanese and speaks English, Arabic and French. She is interested in good food, spa and shopping. Because she is tagged as religious, her minibar has been emptied for alcoholic drinks and the front desk clerk should ask her which type of fruit juice the hotel should stock for her.
Hotel poveča guest loyalty kar vodi v večjo prodajo
SYSTEM
iGost INformatika d.o.o.

13. protel PMS prezentacija
The Whispers – na voljo 3rd party sw rešitvam – protel I/O
Na voljo za integracijo kateregakoli sistema za Hospitality
„Embedded directly“ in 3rd party software
Launch browser from a deeplink
Explain that the whispers can be used by any connected vendor. Each vendor type would have different type of whispers, e.g. different suggestions would make sense for POS compared to PMS. Maximum of 3 whispers would ever been shown in one go.
iGost INformatika d.o.o.

14. protel PMS prezentacija
Predstavljajte si možnosti ! Vsi povezani sistemi prispevajo in pridobijo iz CRM podatkov
Vaš CRS povežite z „GENIUS profile system“ in dobivali boste relevantna whisper sporočila o vaših gostih
Povežite vašo spletno stran, mobile guest apps ali kiosk apps preko web APIs diretno na protel I/O
Povežite vaš CRM na protel I/O in izmenjajte podatke o gostih z vsemi priključenimi IT sistemi
Underline the ability to connect all vendors via a single location, and that all they would ALL both subscribe and contribute with data to GENIUS
Odprta platforma za integracijo vseh zunanjih IT sistemov;
Point of Sale, Spa & Golf, Revenue Management, Wi-fi – and any property management
iGost INformatika d.o.o.

15. PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT
Protel MPE „on premise“ & „cloud“ software moduli s protel I/O kot centrom vseh protel produktov
PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT
protel BUILD
Application Extension platform
protel Voyager
guest facing mobile app
protel AIR
web booking engine or API
protel GENIUS
Reports & Dashboards
protel AIR
multi hotel solution
Protel GENIUS Recommendation Engine
protel AIR or
on premise protel MPE
Wrap up by describing how protel I/O is the centre of all protel products and how each component benefit from this framework.
Hotel teams connect to protel PMS via desktop, browser or mobile device, receiving GENIUS whispers
MICRO COCKTAIL SOFTWARE

16. PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT
Zakaj je protel zanesljiv partner za Vas?
Mednarodni tim s 25+ leti izkušenj v IT podpori za hospitality
Odlično poznavanje Hospitality problematike
Podpora bodočim IT trendom v hospitality
Lokalna podpora in lokalizacija
Naš prvi cilj je zadovoljna stranka !
Baza strank na Balkanu ima preko 150 hotelov to smu uspeli realizirati v dobrih 5 letih (!)
MICRO COCKTAIL SOFTWARE

17. PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT
Naše vsakodnevno vodilo je odgovor na vprašanje:
PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT
Kaj lahko danes naredimo za Vas,
da izboljšamo vaše operativne rezultate ?
MICRO COCKTAIL SOFTWARE