1. Technical Training Conference 2014
Common Service Tool
Technical Training Conference 2014

2. Welcome Lennart Andersson Henric Isén Sara Davidsson Johan Svennung
Tech Support ChainSwas
Henric Isén
AutoTune Components Manager
Sara Davidsson
Tech Support Handheld Electric
Johan Svennung
Product Specialist Handheld Pro Battery
Anders Berg
Product Specialist Wheeled
Per Harrie
CST Project Leader
Håkan Wahlgren
Service Solutions
Lennart Andersson
-3 produktgrupper
- Presentera alla

3. Agenda Introduction Diagnostic Tool 2014 CST CST version 2 Q/A
Why CST?
What is CST?
When CST?
How CST?
Installation
Overview
Hands on (3 groups)
CST version 2
Q/A

4. Purpose and goal with workshop
Background
Past years Husqvarna has had Engine & Battery Diagnostic Tool letting Dealers update firmware and diagnose the machine. Common Service Tool is the replacement software and comes with a number of important new features including online updates of software and firmware.
Purpose with Training Session
The purpose with this training slot on Common Service Tool is to provide information, knowledge and abilities on/for
how to install and use CST,
information on Support site,
what’s next => start discussion on next version
Q/A
Objectives
As a user you shall be able to download, install and use CST on AutoTune, Electric Battery and Rider Battery
As a trainer you shall know which information is available on the support site
As a trainer you shall be able to provide the same training to your Dealers

5. 2014 Retrospective – Diagnostic Tool
Launched a Diagnostic Tool installation package
Trouble shooting tables for Battery products (Support site)
Can’t connect to USB adapter problem
Continued work to support Windows 8 platform (Installation)
BDT: 18 languages

6. Why CST: Our history Auto Tune Handheld Battery Robotic mower
Auto check
Auto Tune
Engine Diagnostic Tool
Ride-on Battery
Had no tools
Construction
Other tools
Handheld Battery
Battery Diagnostic Tool

7. Common Service Tool A One Stop Shop for Husqvarna Dealers
CST
FW update
Product settings
Basic faultfinding
Basic machine history
User logins
Easy to scale
Modular design
Online SW updates ✓
Common Service Tool V.1.0
V.2.0
Robotic mover
AutoTune
HH Battery machines
Rider Battery
Power pack
DM 650
WS 220
TBD 7

8. When CST? Releases CST Support site Languages NoteQ2
2014
Q 3
2014
Q 4
2014
Q 1
2015
Q(X)
2015
Releases 2 3 4
CST
Support site
Languages
Note
Release 1.0 candidate
Date: 18th Sep 2014
Activity: CST 1.0 candidate
Scope: To 5 Sales Companies
Distribution: International support site
No content
CST: English
Site: English
Started the work with fault-to-solution guides
@ After Sales Technical conference
Date: 23 oktober 2014
Activity: CST 1.0
Scope: To Dealers (under SC control)
Distribution: Local support sites
Basic web tutorials
Download section
Hardware info section
CST: The big five
Site: Local GWS translation
Date: Q1 2015
CST: Investigate
(*)
Most Sales Companies will probably train Dealers and distribute CST SW early Q1

9. How CST? – ”where to get it”
CST is distributed online
Download at your local support site
Husqvarna Workplace - Order CST on Husqvarna Connect
Currently free of charge
No CD with CST included in Diagnostic Tool Kit
No CD

10. How CST? Support site Distribution of CST Guides Support material
Main structure
Connect
Diagnose & test
Troubleshoot
Update firmware
Living document – fill with content based on demand

11. No official support (but it most likely works)
Supported (32 & 64 bit OS)
No official support (but it most likely works)
Currently not supported

12. What is CST? Hardware requirements
”Normal” PC
USB port
Connection to product
USB & USB Type A to B cable (Direct USB connection PC->Rider Battery/Construction)
Diagnostic Tool Kit (for AutoTune & Professional Handheld Battery products)

13. Normal dealer installation:
CST How? Installation
Normal dealer installation:
Execute installation downloaded from the local support site
Need internet connection to download .net framework if required
Husqvarna Workplace:
Normally installed automatically after order on Connect
Manual install can be triggered from:
[Control Panel]
[Programs]
[Run Advertised Programs]
Select Husqvarna Group Common Service Tool and click [Run]

14. CST How? – Online / Offline behaviour
Login is always required when starting CST

15. CST How? – Online / Offline behaviour
After 20 days of no internet connection a warning is shown.
Login is still possible.

16. CST How? – Online / Offline behaviour
After 30 days of no internet connection login to CST is not allowed

17. CST How? – Why login? Access control
Make sure that the latest product firmwares are available in CST
Updates of the CST software

18. Supported machines and models
Auto Tune
Handheld battery
Rider battery
Construction
Platform
Chain saws
545
550XP
555
556
560XP
562XP
Supported trimmers
536LiL,
536LiR
Not supported
136LiC
Prime
PP 65
PP 220
K 6500
K 6500 Ring
DM 650
WS 220
Chainsaws
455 Rancher II
455e Rancher II
Supported Hedge trimmers
536LiHD60X
536LiHD70X
Not Supported Hedge trimmers
136LiHD50
Large Flat Saw
FS 5000
FS 7000
T540XP
Supported Chain saws
436Li
536Li XP
T536Li XP
CS2252
CS2253
CS2258
CS2260
Supported batteries
BLi110 (Version 2)
BLi80
BLi150
BLi520X
BLi940X
Not Supported batteries
BLi110 (Version1)
BLi60
Supported chargers
Chargers are NOT supported

19. Supported machines and models
Functions/Products
Auto Tune
Handheld battery
Ride-on battery
Construction
Firmware update
Activated
Auto test
Not Activated
Manual test
Result page
Log book
Connection guide
Available
Not Available

20. Handheld battery machines and models
Supported
Not supported
Comments
Trimmers
536LiL,
536LiR
136LiC
Hedge trimmers
536LiHD60X
536LiHD70X
136LiHD50
Platform
436Li
536Li XP
T536Li XP
All chainsaws are supported
BLi110 (Version 2)
BLi80
BLi150
BLi520X
BLi940X
BLi110 (Version1)
BLi60
Chargers are NOT supported

21. AutoTune machines and models
Supported
Not supported
Comments
Husqvarna Chainsaw
455 Rancher II
455e Rancher II
545
550XP
555
556
560XP
562XP
T540XP
576XP AutoTune
Jonsered Chainsaw
CS2252
CS2253
CS2258
CS2260

22. Construction machines and models
Supported
Not supported
Comments
Prime
PP 65
PP 220
K 6500
K 6500 Ring
DM 650
WS 220
Large Flat Saws
FS 5000
FS 7000
Platform

23. Hands on CST AutoTune Handheld Pro Battery Battery Ride-On
5 persons in each group
20 minutes on each station
Use you own PC
AutoTune
Handheld Pro Battery
Battery Ride-On

24. Overall workflow in Common Service Tool
Step 2
Step 3
Step 1
Information tab
Login
Home page
Step 5
Step 6
Step 4
Operating history
Test functions
Firmware update
Prioritized

25. Husqvarna workplace user
Step 1 - Login
Step 1
Login
Husqvarna workplace user
External user
Dealer
Distributor
Prioritized

26. Step 2 - Home page Home page Prioritized PNC Serial number Spare part
Production machine
Connection guides
Log book
General info tab
Prioritized

27. Step 3 - Information tab
Step 1
Information tab
Dead info
Prioritized

28. Step 4 - Operating history
Basic info
Default reset
Prioritized

29. Step 5 - Test Test Prioritized Auto test Manual test New / Redo test
Result page
Print test
Prioritized

30. Step 6 - Firmware update Firmware update Prioritized Describe
update procedure
How does backend work
Perform update
Restart
Prioritized