1. Module 4
Human Processes

2. Model for Organizational Development and Change
Stage 1 – Establish the Need for Change
Stage 2 – Disseminate a Vision
Stage 3 – Diagnosis/Analyze
Stage 4 – Recommendations
Stage 5 – Implementation of Strategies
Stage 6 – Measure, Reinforce, & Refine

3. Individual Differences
Values
Personality
Perceptions
Emotions
Attitudes
Behaviors

4. Some Key Personality Dimensions
Risk-Taking
Propensity
Positive Affect
Type A and
Type B
Proactive
Personality
PERSONALITY
Self-
Monitoring
Authoritarianism
Dogmatism
Machiavellianism
Tolerance for
Ambiguity
Locus of
Control

5. The Perceptual Process
Sensation
* Taste * Smell
* Hearing * Sight
* Touch
Environmental
Stimuli
Perceptual Selection
* External factors
Perceptual
Organization
* Perceptual grouping
Interpretation
* Perceptual errors
Attributions
Impression Management
Response
* Covert
* Overt

6. What is Emotional Intelligence?
Emotional intelligence is the ability to manage oneself and one’s relationship in mature and constructive ways.
Emotional intelligence is not about being “touchy-feely.”
It is about being aware of your feelings, and those of others.
Emotional intelligence is not about being nice all the time.
It is about being smart with your emotions.
It is about being honest.