1. Anti-Fraud Hot Line

2. Overview of Anti-Fraud Hotline - AFH

3. Timeline Cooperative Agreement No 391-A-00-10-01194-00.
On September 21, 2010 an agreement was signed by USAID and TI-P for the implementation of an anti-fraud hotline for a period of 5 years.
In September 2015, due to the success of the project, it was extended
for another two years.

4. Statistics
Over 79,658 Calls
Around 7,550 Complaints

5. Objectives
Encourage citizens to pursue corruption related complaints as a victim or witness of corruption in USAID funded projects;
Make corruption a high-risk, low-return activity
Prevent corruption during the tendering process of G2G grants
Recovery & Savings of USAID funds due to anti-fraud reporting
Citizens’ engagement in oversight and watchdog actions
Enhanced fraud awareness amongst USAID implementing partners, G2G partner institutions and citizens
Appropriate utilization of donor funds 

6. Outcomes Resolution of complaints of fraud in USAID funded projects
Education on Prevention of fraud, wastage and abuse in USAID funded projects
Detection of corrupt activities
Recovery of misused funds

7. Main AFH activities
Develop and Operate a Toll-Free Hotline for citizens to report cases of fraud In USAID funded projects from all over the country
Fraud Prevention and Awareness campaigns to educate the implementing partners and citizens
Marketing AFH through media and other means
Analyzing and Reporting of data collected to improve the working of the AFH

8. Complaint Management

9. How complaints are generated
Scanning tender notices for G2G USAID funded projects in newspapers and
PPRA website for;
USAID funded G2G projects which require Public tender notices as per PPRA rules
Calls received through the Toll Free Hotline
SMS, , Website, Fax, Postal Mail, Facebook, Twitter, Whatsapp, and Direct Visit by complainant

10. Call handling process Calls are received on Toll Free Hotline
Following process is followed within TI-Pakistan..
TI-Pakistan only registers the complaint as they are communicated before submitting it for OIG’s review. Only OIG has the authority to determine how to approach each complaint
Initial contact form is created and complaint is sent to PC/PM for approval, who checks for any need of additional information or clarification on an information already provided by the complainant. After approval the complaint is uploaded to a database
Call recordings are checked repeatedly to ensure all the information provided by the complainant is present in the final complaint form.
Officers try to obtain as much information as possible
Trained, Multilingual Complaint officers attend to callers in the language preferred by the caller
Calls are received on Toll Free Hotline

11. AFH Website SSL secured website
Industry standard security technology for encrypting link between WS and Browser.
This link ensures privacy and integrity of data passed between WS and Browser.
Each uploaded complaint is assigned an ID and PIN to check status online
Alerts to complainants are generated, if status of complaint changes
Instant Alerts to TIP and OIG authorized staff whenever new complaint is generated or there is additional information uploaded
Analysis of data, at periodic intervals, according to Multiple allegation types: Gender selection, location, Project, NGO name. Awareness medium : TV, Radio, Newspaper, Bill Board, Networking.
Analytical reports are readily available for all complaints that are uploaded
Immediate shutdown accessibility if required.

14. MARKETING

15. Anti-Fraud Hotline Poster ‘English’

16. Anti-Fraud Hotline Poster ‘URDU’

17. TV Coverage
Aaj Tv

18. Karakoram Road, Mansehra, KPK

19. Hayatabad, Peshawar, KPK

20. Girls College, D.I.Khan, KPK

21. Old College Rd, Jacobabad, Sindh

22. Zarghoon Road, Quetta, Balochistan

23. Local Newspaper Ad
Kawish
Express Tribune
Mashriq KPK

24. Overall Advertisement Effectiveness

25. Overall Advertisement Effectiveness

26. Overall Advertisement Effectiveness

27. Overall Advertisement Effectiveness

28. Thank You