2. Overcoming FMC Challenges
Alastair Westgarth
President & CEO
Tango Networks

3. Top FMC Challenges Defining FMC Determining business case for FMC
Using current infrastructure
Phones
Fixed voice infrastructure
Wireless infrastructure
Mobility unmanageability
Working with wireless providers
Major considerations

4. What is FMC? UC Systems/ Mobile PBXs/Desk Phones Phones
Enterprise Mobile
Network Network

5. Determining Business Case

6. Business Case Productivity Accessibility Mobile Management
One voice mailbox
Accessibility
One number reachability: call the person, not the device
Customer satisfaction
Mobile Management
Regulatory compliance
Policy enforcement
Least-cost routing
Cost management

7. Using Current Infrastructure
ANY mobile device
Not limited to dual-mode and/or smartphones
ANY PBX
TDM, hybrid and/or IP-PBX
Vendor agnostic
ANY wireless infrastructure
Cellular
Includes, but not limited to VoWiFi

8. Mobility Unmanageability
Mobile voice can – and should – be managed like fixed voice network
Least-cost routing
Policies
Corporate-liable
Visibility to mobile costs – negotiating power
Mobility = 25% - 30% of the average enterprise IT telephony budget

9. Working with Wireless Providers
Wireless providers have resources and spectrum for voice networks
Wireless providers see value in enterprise business
Higher ARPU
Lower churn
Looking for value-added services to offer enterprises
Help them help you

10. Major FMC Implementation Consideration
Type of architecture that’s right for you:
Carrier-centric
Typically hosted/Centrex solution
Little to no customization
Enterprise-centric
Little to no tie-in with cellular network
Limited types/numbers of phones
Limited to specific types/vendors for PBXs
Phones behave differently in cellular world vs. campus world
Only on-campus management
Hybrid
Combines best of cellular network and enterprise network
Uses current infrastructure: phones, PBXs, networks
Phone behaves same independent of network access

11. Unified Communications
What about UC?
Unified Communications
Messaging
Data
Presence
Conferencing
Location
Voice
FMC

12. Thank you!