1. IVY Plus at Brown University
Princeton University
IVY Plus
at Brown University
Frank Ferrara
Dave Wirth

2. Princeton University Office of Information Technology
Convergence of The Telecom Staff and Function into Other Support Groups
Hardware Support (installation/repair)
Combined Technicians from Telecom and Data groups to offer better coverage and less duplication of efforts
Princeton University Office of Information Technology

3. Administrative Services
Ordering, voice mail, billing – One place for application information
Princeton University Office of Information Technology

4. Networking and Telecommunications
Administration, design and switch staff – Converged strategy and design
Princeton University Office of Information Technology

5. Princeton University Office of Information Technology
Customer Services
One place to go for help for anything to do with technology in OIT
Princeton University Office of Information Technology

6. Internet and Bandwidth Increase
A significant increase in commodity Internet from 160Mbs to 1000Mbs (two ISPs of 500Mbs on gigabit connections)
I2 from 100Mbs to 500Mbs (also via a gigabit connection).
Princeton University Office of Information Technology

7. Internet and Bandwidth Increase (cont’d)
This involved upgrading infrastructure, new monitor platform, and removal of the Packeteer traffic shapers. [We had enough bandwidth to not worry about shaping traffic.]
Outbound bandwidth rate limited: student dorms, VPN, and wireless traffic to 1Mb. No complaints about these limits. [Usage at peak: about 30% of the commodity and 35% of the I2 bandwidth.]
Princeton University Office of Information Technology

8. Full Wireless Coverage (in building)
Moving to have full wireless data coverage for the majority of campus buildings by the fall of 2007.
Constructed a roadmap to layout schedule for building upgrade.
To date, about 800 Cisco fat APs deployed include Butler Apartments (grad housing, WWII style) with external enclosures. Private AP needed to be disconnected when the campus wireless service was installed in a building (including dorms).
Princeton University Office of Information Technology

9. Removal of Direct Charging
The University moved away from its long standing model of directly charging departments and projects for host registrations and network connections to a more centrally funded model that did not involve monthly billing.
Student dorm connections were already rolled into the room charge.
Students, Faculty, and Administration can now register additional machines without additional cost.
Princeton University Office of Information Technology

10. Upgrade Building Infrastructure to Support 100mbs Desktops
To be positioned to move desktop machines to 100Mbs connectivity, building electronics (Cat 5 and fiber cabling already in place) are being replaced on a proactive schedule to provide gigabit connectivity between the core and the building and 100Mbs to the desktop.
We are also position to provide gigabit to the desktop and 10Gbs to the core when needed and justified
Princeton University Office of Information Technology

11. Disaster Recovery Planning
Work continues on improving the DR plan and handling power problems and upgrades at the main computing center.
In addition, the backup machine room is being expanded to handle 42 racks of equipment and will house the test and Q/A servers to be repurposed in case of a disaster at the main computing center.
Princeton University Office of Information Technology

12. Disaster Recovery Planning (cont’d)
We presented a disaster recovery Telecom plan to the EPTF of the University and also to the OIT Disaster Planning team
Not a specific plan but generic:
On Campus/Local
Regional
National/Global
Princeton University Office of Information Technology

13. Princeton University Office of Information Technology
Telecommunications
Upgraded Switch to level SE 9.0 software.
Increased capacity by another 768 station to accommodate New College coming online this year
Update on Black Box
Maintenance and Nortel
Princeton University Office of Information Technology

14. Princeton University Office of Information Technology
ISSUES
10 Year Campus Plan - No new Administrative buildings on campus
OIT moving by 2011 over a mile off campus
On-campus only, non-OIT applications
In Building Carrier Signal Redistribution
Voice communications
Emergency Response Systems
Princeton University Office of Information Technology

15. On-Campus Only, Non-OIT Applications
A number of network based applications, which are not directly supported by the central computing organization, such as Prox card system, security camera system, point of sales cash registers, copies, power monitoring, and electronic bulletin boards are in operation on the campus networks. The interesting problem to address is how are these applications supported (server hardware, network performance, security, application maintenance) and when do they move from departmental systems to enterprise system (supported directly by OIT).
Princeton University Office of Information Technology

16. Distributed Antenna System
A pilot project is in progress to create a central distribution of multi-carrier cell phone signal over the campus fiber infrastructure to selected locations. Basement of First campus center is the first location and Verizon is the only carrier. The system is Princeton-owned and managed. More carriers with direct fiber connection to the on-campus carrier cell sites are expected to be added this summer. The goal is for us to be able to distribute cell phone signal to locations that are not reachable (below ground), but without carrier support or intervention.
Princeton University Office of Information Technology

17. Princeton University Office of Information Technology
Voice Communications
Evaluation of the future direction for voice communication is underway. One of the interesting problems is to understand, with over 90% of the students having personal cell phone, how to create an integrated voice communication plan for servers such as voice mail and E911. In addition, what technologies make sense given the existing investment in the telephone copper infrastructure and the use of that copper plant for non-voice connections such as fire alarm notification. (i.e. Non OIT applications)
Princeton University Office of Information Technology

18. Emergency Response Systems
Princeton’s Approach

19. Princeton University Office of Information Technology
Alert Methods
Lower Tech
Runners
Fire Alarms
Sirens
PA Systems
Radio & TV Announcements
Hotlines
Web Pages
Higher Tech
Electronic Message Boards
Cameras
TV Scrolls
Reverse 911
Event Notification Systems: Voice, Pagers, SMS,
System Report on success
Princeton University Office of Information Technology

20. Princeton University Office of Information Technology
Why
Useful for emergency situations, especially when we have to get information out to the whole campus or people working in a specific area.
Proactive system rather than passive. , hotlines and voice messages require someone to look for the information. This system allows us to push the information out.
Can set up call groups by building or department.
Provides another redundant means of communication.
Students are increasingly using cell phones rather than campus phones and this system allows us to reach out to them.
Once we have the system, we could propose uses for other purposes. This may motivate more people to provide cell phone numbers, particularly students.
Princeton University Office of Information Technology

21. Princeton University Office of Information Technology
Criteria
SMS text messaging
capabilities
Compatible with our systems for uploading data
Ability to interface with data systems automatically, rather than strictly manually
Data manipulation, including sorting and creating call groups, both on their site and from ours.
Report functions, e.g., which phones received messages, etc.
Ability to have pre-recorded messages with a Princeton voice, e.g., for a weather emergency or a road blockage.
Company has a good disaster/business continuity plan
24/7 customer service
Princeton University Office of Information Technology

22. Princeton University Office of Information Technology
Criteria (cont’d)
Training
Ability to send a message from anywhere via internet or phone
Automatically redials each number until picked up (after maximum number of tries)
Call acknowledgement
Hosted off-site
Data integrity
Ability to add temporary numbers (nice to have)
Survey capabilities (nice to have)
Data security for FERPA
High priority for emergency trunking
Princeton University Office of Information Technology

23. Princeton University Office of Information Technology
System Finalists
Company
Public Telephone
SWN Communication
Omnilert
NTI
AvTex
Product
Group Messaging
Send Word Now
e2Campus
Connect-Ed
City Watch
Princeton University Office of Information Technology