1. Robust, Secure Azure Cloud Platform Enables Manufacturers to Manage Customers’ Returns
“Azure offers us a reliable, secure, and robust cloud platform so that our customers can count on our returns management solution to provide a superior customer experience when their customers need return or repair services for their products.” – Stephen McNally, CEO, Renewity Systems
SITUATION
As Renewity started to attract larger manufacturers for its product returns management solution, including ones in medical devices, industrial equipment, and calibration services, it needed to meet their high demands for a truly robust, always-available, and reliable cloud-based infrastructure. The answer had to be both highly scalable and highly secure to meet compliance standards such as PCI, HIPAA, SOC 1, SOC 2, and SOC 3.
MICROSOFT AZURE ISV:
Renewity Systems
WEB SITE:
LOCATION: Kanata, Ontario, Canada
ORG SIZE: Fewer than 50 employees
MICROSOFT AZURE ISV PROFILE:
Renewity Systems provides a cloud-based returns management and service management solution for manufacturers that supply products of high value and high quality to their customers. Renewity RMA is used by manufacturers in all sectors to provide an excellent customer experience for product returns and service. Renewity Systems helps service teams to “Be Better.”
SOLUTION
Microsoft Azure provides Renewity Systems the secure, reliable, and scalable infrastructure upon which it now deploys its customer-facing applications. Renewity employs Azure Virtual Machines, individual customer Azure SQL Databases, Azure Storage, geo-redundant backups, and data encryption at rest databases. Renewity and its customers have peace of mind knowing that Azure is compliant with all the relevant security certifications, including SOC 3. With Azure, Renewity is able to deploy a solution that meets its customers’ high demands for security, while Renewity knows that it is using the most cost-effective, on-demand platform available.
BENEFITS
Microsoft Azure offers Renewity and its clients the performance, reliability, and security required for its customers’ product returns and services.
Azure security compliance, geo-redundant backup at multiple datacenters, and data encryption enable Renewity to offer its solution to more clients.