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PROJECT MANAGEMENT
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2. QUALITY MANAGEMENT FUNCTIONS OF QUALITY CONTROLL DEPARTMENT
ALLOW ONLY STANDERD PRODUCTS TO REACH THE COSTUMER
TO SUGGEST THE METHODS TO REMOVE MANUFACTURING DEFECTS
TO REJECT DEFECTIVE GOODS
TO FIND OUT WHERE THE CONTROLL IS BREAKING DOWN
TO CORRECT THE REJECTED GOODS

3. 4 LEVELS OF QUALITY MANAGEMENT
TOTAL QUALITY MAGAEMENT (TQM)
QUALITY ASSURANCE (QA)
TOTAL QUALITY MAGAEMENT (TQM)
QUALITY CONTROL(QC)
INSPECTION

4. QUALITY POLICY SETTING THE STANDERDS
COMPAIRING THE PRODUCTS WITH THE STANDERD SPECIFICATIONS
TAKING CORRECTIVE ACTIONS
PLANNING FOR IMPROVEMENT

5. QUALITY MANAGEMENT PRINCIPLES
CUSTOMER FOCUS
LEADERSHIP
INVOLVEMENT OF PEOPLE
PROCESS APPROACH
SYSTEM APPROACH TO MANAGEMENT
CONTINUOUS IMPROVEMENT
FACTUAL APROCH TO DECISION MAKING
MUTUAL BENEFICIAL SUPPLIER RELATIONSHIP

6. QUALITY MANAGEMENT PROCEDURE PLAN DO CHECK ACT
A) PLAN: QUALITY CONCEPT AND OBJECTIVES
PRODUCT LIABILITY FOR QUALITY
PRODUCT SAFETY
TRAINING FOR QUALITY
DOCUMENTATION AND RECORDS SYSTEMATICALLY
B) DO : PROCUREMENT AS PER NORMS
JIT SUPPLIES
MATERIAL HANDLING EFFECTIVELY
C) CHECK: STATISTICS, CONTROL CHARTS, INSPECTION, QUALITY AUDITS
D) ACT: MANAGING NON CONFORMITY
IMPROVEMENT CONTINUOUSLY
TQM

7. ADVANTAGES OF QUALITY MANAGEMENT
ASSURES QUALITY
IMPROVES PRODUCTIVITY
CUSTOMERS’S SATISFACTION
WASTAGES REDUCED
BETTER APPROACH TO WORK
CONTINUOUS IMPROVEMENT
OVERALL GROWTH
ECONOMICAL WAYS OF WORK

8. QUALITY CIRCLE
IT IS SMALL GROUP OF EMPLOYEES.USUALLY 5-10 PEOPLE, DOING SIMILAR TYPE OF WORK, MEET REGULARLY TO IDENTIFY, ANALYSE AND SOLVE PRODUCT QUALITY AND PRODUCTION PROBLEMS AND TO IMPROVE GENERAL OPRATIONS.
AIMS OF QUALITY CIRCLE:
TO IMPROVE AND DEVELOP THE ENTERPRISE.
TO SOLVE PROBLEMS IN WORK.
TO MAINTAIN AND IMPROVE QUALITY.
TO SHARE INFORMATION IN GROUP.
TO RESPECT HUMAN RELATIONS.

9. CHARACTERISTICS OF QUALITY CIRCLE
VOLUNTARY PARTICIPATION OF THE MEMBERS.
SOLUTION ORIENTED APPROACH.
WORK BACKGROUND IS SHARE WITHOUT EGO.
MEETINGS HAVE AGENDAS AND MINUTES.
IT IS SUPPORTED BY TOP MANAGEMENT ALSO.
TRAINING IS PROVIDED TO LEADERS AND MEMBERS.
EMPLOYEES GET CHANCE TO USE THEIR WISDOM AND CREATIVITY.
MANY CHRONIC PROBLEMS, DIFFICULT SITUATIONS, CHALLENGES CAN BE SOLVED WITH SUPPORT OF QUALITY CIRCLE.

10. ADVANTAGES OF QUALITY CONTROLL
HELPS TO INCREASE THE TURNOVER
REDUCE SCRAP AND REJECTION
REDUCES THE COST OF PRODUCTION
REDUCES INSPECTION
IMPROVES THE RELATION BETWEEN MANUFACTURER AND CUSTOMERS
IMPROVES THE TECHNICAL KNOWLEDGE
ESTABLISHES THE REPUTATION OF THE FIRM

11. FACTORS CONTROLLING QUALITY
EMPLOYEES OF THE ORGANAZATION
INVESTMENT, MACHINES AND METHODS OF PRODUCTION
MANAGENMENT POLICY FOR QUALITY CONTROLL

12. FUNCTIONS OF QUALITY CIRCLE
ENABLES THE WORKFORCE TO IMPROVE THE JOB
GIVES THE EMPLOYEES THE SENSE OF PRIDE
TAPS THE INTELLECTUAL POTENTIAL OF EMPLOYEES
GIVES AN OPPORTUNITY TO EMPLOYES TO PROVE THEIR WORTH
PROVIDES CHANCS FOR PERSONAL GROWTH
PROMOTES THE MANAGEMENT STYLE

13. FUNCTIONS OF QUALITY CIRCLE
IMPROVES THE JOB SECURITY
TAKES CARE OF PLANT
SHOWS COST EFFECTIVENESS
DEVELOPES ORGANIZATIONAL CULTURE

14. METHODS FOR IMPROVEMENT OF QUALITY
TOTAL QUALITY MANAGEMENT (TQM)
KAIZEN (WASTE CONTROL)
5 ‘S’
SIX SIGMA

15. TQM- TOTAL QUALITY MANAGEMENT
TQM IS MUTUAL CO-OPRATION OF EVERYONE IN ORGNISATION TO PRODUCE VALUE FOR MONEY PRODUCTS AND SERVICES WHICH MEET AND HOPEFULLY EXCEED THE NEEDS AND EXPECTATIONS OF CUSTOMER.
TQM IS COMPANY WIDE APPROACH TO QUALITY, WITH IMPROVEMENTS UNDERTAKEN ON A CONTINUOUS BASIS BY EVERYONE IN ORGNISATION.

16. CONCEPTS OF TQM SATISFIED CUSTOMER BASE MUST BE RETAINED.
PRODUCING NECESSARY OUTPUT AT MINIMUM COST.
CUSTOMER SATISFACTION THROUGH IDENTIFICATION OF NEEDS OF CUSTOMER.
PREVENTING DEFECTS
QUALITY MEASUREMENT
INVENTORY REDUCTION
VALUE IMPROVEMENT
TEAMWORK

17. TQM UNDER-STANDING CUSTOMER, BUSINESS, QUALITY MANAGE-MENT
QUALITY TOOLS
STATISTICAL PROCESS
CONTROL
QUALITY FUNCTION
DEPLOYMENT
BENCHMARKING
PROBLEM SOLVING
CONTINUOUS QUALITY IMPROVEMENT
MANAGEMENT COMMITMENT
- EMPLOYEE INVOVLEMENT
- EDUCATION
- TEAM WORK
- MEASUREMENT
-ERROR PREVENTION
UNDER-STANDING CUSTOMER, BUSINESS, QUALITY MANAGE-MENT

18. KAIZEN (WASTE CONTROL)
KAIZEN – IMPROVEMENT (JAPANESE CONCEPT)
KAIZEN ENCOURAGES PEOPLE TO ACCEPT CONTINUING CHANGE AT THE PLACE WHERE ACTION TAKES PLACE.
AIM OF KAIZEN IS TO ENSURE THAT EVERYONE IN AN ORGNISATION IS OF ‘THE FRAME OF MIND TO PERSUE CONTINUOUS IMPROVEMENT NATURALLY IN WHATEVER THEY DO’.

19. PRINCIPLES OF KAIZEN MAINTAIN POSITIVE ATTITUDE.
LOOK FOR SOLUTIONS RATHER THAN ACCEPTING EXCUSES.
EVERYBODY CAN CONTRIBUTE AND EVERYBODY’S CONTRIBUTION CAN BE VALUABLE.
TAKE ACTION ! JUST DO IT!
CONTINUOUS FOCUS ON IMPROVEMENT.
DELIGHTING THE CUSTOMER.

20. KAIZEN “MAKE IT A LITTLE BETTER EACH DAY” IS THE ATTITUDE
ADAPTABILITY OF BOTH PEOPLE AND EQUIPMENT
CREATIVE INVOLVEMENT OF ALL EMPLOYEES
USE OF EXISTING TECHNOLOGY TO OPTIMSE CAPACITY
TEAMWORK
PERSONAL DISCIPLINE
IMPROVED MORALE
QUALITY CIRCLES
SUGGESTIONS FOR IMPROVEMENT

21. 5 ‘S’ 1ST ‘S’ :- SORT (SEIRI)
-- THINGS WHICH ARE UNWANTED ARE REMOVED OFF
2ND ‘S’ :- SIMPLIFY (SEITON)
-- ALL EQUIPMENTS, TOOLS ,FILES ETC .SET IN ORDER TO PROMOTES WORK FLOW
3RD ‘S’ :- SHINE (SEISO)
-- REGULAR CLEANING AND MAINTENANCE OF ITEMS
4TH ‘S’ :- STANDARDIZE (SEIKETSU)
-- EVERYONE DOING THE THINGS IN SAME WAY
5TH ‘S’ :- SUSTAIN (SHISUKE)
-- MAINTAINING WHAT HAS BEEN DECIDED

22. ADVANTAGES OF 5 ‘S’ A SYSTEMATIC WAY OF WORKING NO CONFUSION
GOOD HOUSEKEEPING
DISCIPLINED POSITIONING OF ITEMS
IMPROVED EFFICIENCY,PROFITABILITY
NEATNESS
AVAILABILITY OF ITEM WHENEVER DESIRED

23. SIX SIGMA (σ) σ = MEAN OF ANY PROCESS
IT IS BUSINESS PROCESS THAT ALLOWS COMPANIES TO DRASTICALLY IMPROVE THEIR BOTTOM LINE, BY DESIGNING AND MONITORING EVERYDAY BUSINESS ACTIVITIES TO MINIMISE WASTE AND RESOURCES WHILE INCREASING CUSTOMER SATISFACTION.
IT PROVIDES SPECIFIC METHODS TO RE-CREATE THE PROCESS SO THAT DEFECTS AND ERRORS NEVER ARISES IN FUTURE.

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EXCELLENCE OF 6 SIGMA
COMMITTED LEADERSHIP.
INTEGRATION WITH TOP LEVEL MANAGEMENT
CUSTOMER AND MARKET FOCUS
BOTTOM LINE IMPACT
BUSINESS PROCESS FOCUS
OBSESSION WITH MEASUREMENT
CONTINUOUS INNOVATION
ORGANISATIONAL LEARNING
CONTINUOUS REINFORCEMENT
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