1. JIRA Guillaume Lahitette WCP Answer Product Abingdon, UK 20 Jan 2006
9/23/2018
JIRA Guillaume Lahitette WCP Answer Product Abingdon, UK 20 Jan 2006
*Mark of Schlumberger

2. Overview What is JIRA? Why JIRA? Status Positioning and usage Demo
9/23/2018
Overview
What is JIRA?
Why JIRA?
Status
Positioning and usage
Demo
JIRA – SWIFT integration
Benefits summary
What’s next?
Tabs to open for the demo:
PhW:
Dashboard:
espWatcher CVS:
Open Outlook to show notifications
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3. What is JIRA? A task management tool
9/23/2018
What is JIRA?
A task management tool
Commercial product from Atlassian, the fastest-growing software company in Australia.
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4. Who uses JIRA? The WCP Answer Product team in Abingdon, UK…
9/23/2018
Who uses JIRA?
The WCP Answer Product team in Abingdon, UK…
…and by 2600 organisations across industries:
Technology: Cisco, HP, Oracle, SAP, Siemens, …
Finance: HSBC, Merrill Lynch, World Bank , …
Engineering: Boeing, Lockheed Martin, …
Science & research: NASA, Software Engineering Institute, …
Government: United Nations, US government, …
Universities: Harvard, Stanford, Yale, …
Consulting: Accenture, PriceWaterHouse Coopers, …
Open source projects: Apache, Codehaus, Spring, …
JIRA is free for open-source projects & charity organizations => great for its visibility!!!
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5. 9/23/2018
Why JIRA?
June 2005: we evaluated groupware tools focusing on task management, including:
Bugzilla
OFS Project Portal (Dot Net Nuke)
Project.net
Groove 3.0
dotProject.net
EgroupWare
BrightSuite
………………and JIRA!
Full evaluation report available from Tim Wood.
Groupware / collaboration tools:
Task mgmt
Discussions
Project calendar …
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6. Why JIRA? JIRA was the best option for us:
9/23/2018
Why JIRA?
JIRA was the best option for us:
Instantly usable // works “out of the box”
Simple yet powerful user interface
Projects organized in components and versions
Slb LDAP authentication
Powerful filters (customisable, saveable, shareable and subscribeable!)
Automatic release notes generation
Built-in CVS integration
Extensive web based administrative interface
Customizable dashboards
Extensibility
Fair price
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7. JIRA – status Current statistics Some JIRA projects 28 users
9/23/2018
JIRA – status
Current statistics
28 users
Mostly engineering team members
For some projects: stakeholders, guest testers,…
758 issues (~ 100 issues / month)
16 projects (mostly Products; some Rapid Response projects)
Some JIRA projects
espWatcher
WellBuilder
DesignPro
PhaseWatcher
TDAS
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8. JIRA – Positioning Not a requirement management tool
9/23/2018
JIRA – Positioning
Not a requirement management tool
Not a replacement for SWIFT
SWIFT still being used by end-users, stakeholders, guest testers,…
JIRA complements SWIFT
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9. JIRA – Usage in WCP Answer Product
9/23/2018
JIRA – Usage in WCP Answer Product
For all projects // teams:
Task management tool
Release management tool // iteration planning tool
Issue management tool (among engineering team)
For most projects // teams:
Issue management tool for stakeholders in early iterations
Release notes generator
Reference SWIFT issues from tasks
For some projects // teams:
Reference requirements documentation from tasks
Personal project to-do list
Assign stakeholders tasks
Usage also depends on where in its lifecycle is the project
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10. 9/23/2018
JIRA – Demo
Demo starts here
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11. JIRA – demo – PhaseWatcher project
9/23/2018
JIRA – demo – PhaseWatcher project
3 developers, no contractors (yet)
Not yet released (not in SWIFT yet); alpha release December 2005
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12. JIRA – Demo – Concepts Issue key Issue types Priorities Resolutions
9/23/2018
JIRA – Demo – Concepts
Issue key
Issue types
Priorities
Resolutions
Default is unresolved
Statuses
Demo starts here
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13. JIRA – Demo – Dashboard Your JIRA portal Customizable:
9/23/2018
JIRA – Demo – Dashboard
Your JIRA portal
Customizable:
Add project specific panels
Saved filters
Add portal pages
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14. JIRA – Demo – PhaseWatcher project
9/23/2018
JIRA – Demo – PhaseWatcher project
Project setup:
Components
Versions
Change Log
Release notes
Roadmap
Personal roadmap
Popular issues
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15. JIRA – Demo – Issues A “blocker” task Start progress, stop progress
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JIRA – Demo – Issues
A “blocker” task
Task name: Surveillance screen not functional
Bug
SWIFT URL:
Due date
Affects Alpha1
Fix Beta
2 attachments
Start progress, stop progress
Link issue
Watch issue
Work log
Create sub-task second
Add the Surveillance screen back end logic
Resolve sub tasks
Show notifications
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16. JIRA – Demo – Sorting & filtering
9/23/2018
JIRA – Demo – Sorting & filtering
Issue Navigator to easily sort and filter issues
All columns are customizable
Show built-in filters
Subscription
Show example
Export to Excel, XML, printable HTML,…
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17. JIRA – Demo – CVS integration
9/23/2018
JIRA – Demo – CVS integration
Show result on JIRA
espWatcher example
JIRA also integrates with Perforce and Subversion
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18. JIRA – Demo – Administration
9/23/2018
JIRA – Demo – Administration
Custom fields
Default dashboard
System info
Restore Data from XML
Support request
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19. JIRA – Not demo-ed Supports I18N Bulk changes
9/23/2018
JIRA – Not demo-ed
Supports I18N
Bulk changes
Time tracking used in WellBuilder
Compare actuals vs estimates
Help self-estimate skills
Plugin for Gantt chart
Plugin for Gantt chart
Gantt chart of user assigned issues and their progress.
Requires time tracking to be turned on.
Issues must have a Due Date and a Time Estimate set.
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20. JIRA – SWIFT integration
9/23/2018
JIRA – SWIFT integration
Currently: simple, loosely coupled integration
added custom field for SWIFT URL
3 use cases identified for tighter integration
JIRA issue creation from SWIFT
Synchronize “Resolved” state from JIRA to SWIFT
Synchronize “Reopened” state from SWIFT to JIRA
JIRA integration // extensibility capabilities
Services and scheduler to pull data into JIRA (e.g. use case #1 and #3)
Listeners to events to push data from JIRA (e.g. use case #2)
Custom workflow post functions (e.g. use case #2)
Plug-ins to add portlets, reports
Issue creation from (e.g. use case #1 and #3)
CSV import
SOAP and XML-RPC remote interfaces
Service example: The POP service reads messages from a defined POP3 mail box, and then performs operations within JIRA based on the message contents.
Listener example: MailListener invoked whenever an issue is created.
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21. JIRA – Benefits summary
9/23/2018
JIRA – Benefits summary
Very effective task // project management tool
Easy to use -> smooth user adoption
Powerful // feature rich
Customizable
Easy to administer
Integration with CVS, Slb LDAP, Perforce
Extensibility / open architecture
Scalable
Some JIRA installations with developers, issues
Excellent support and documentation
Support: several conf calls and Webex sessions held with Atlassian: they’ve shown a professional customer service attitude.
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22. JIRA – Wishlist More than one level of sub-tasks
9/23/2018
JIRA – Wishlist
More than one level of sub-tasks
Coming in JIRA 3.6 or 3.7
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23. JIRA – What’s next? Try it! Contact me or Tim Wood for an account.
9/23/2018
JIRA – What’s next?
Try it! Contact me or Tim Wood for an account.
SWIFT integration depending on uptake
Explore advanced features
workflow customization
Confluence, Atlassian’s enterprise wiki (largest commercial wiki)
Possible customizations:
Add statuses (from JIRA:
“In Test”
“Information Gathering”
Add Resolutions
Invalid
Issue has found to be invalid.
Resolved Locally
The issue was local to the user's installation (a support request, not a bug)
Handled by Support
This Issue will now be handled in the
Answered
Support query has been answered, or issue confirmed
Timed out
Issue closed due to lack of response - feel free to reopen if necessary.
Obsolete
Issue was valid at some stage, but has become redundant due to other developments
Issue types:
Support Request
Issue that is likely specific to the installation
Third-party issue
An issue relating to a third-party product (eg. app server) that nevertheless affects this product
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24. 9/23/2018
JIRA – What to take home?
The last thing I want to leave you with is their………………..unforgettable motto!
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