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2. Supply Chain Management Q1. What is Physical Distribution Management (PDM)? Why is PDM considered to be a critical area of overall supply chain management? Discuss the system or 'total' approach to PDM in detail. Q2. Define SCM integration and discuss the four stages of Steven's model of supply chain integration. Also, describe the strategies involved in SCM integration.

3. Q3. "Many innovations on technology-based approaches are well-suited to the enhancement of the effectiveness of Supply Chain Management"-Justify the statement by giving few applications of information technology in SCM. Q4. What is Customer Profitability Analysis? Why has it gained importance in the recent times? Is it ethical to deny a customer who is not profitable? Q5. Why is the location of warehouse important for the SCM? Discuss some methods for determining the location of the warehouse

4. Q6. What are the essential differences in the Supply Chain Management of Products vs. Services? Discuss the application of Supply Chain Management principles in Financial Services. Questions: Q1. What, in your opinion, is the major reason for the failure of Kozmo? Q2. Do you think that Kozmo promised what its supply chain could not bear? What could have prevented its shut-down?

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