1. GLOBAL OPPORTUNITY AND FORECAST 2017- 2023 LIVE CHAT SOFTWARE MARKET Live Chat Software Market by Product Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems) and by End User (Telecommunication and IT, Retail, BFSI, Travel & Hospitality, Manufacturing, Healthcare, and Others): Global Opportunity Analysis and Industry Forecast, 2017-2023

2. LIVE CHAT SOFTWARE MARKET ANALYST REVIEW Many companies integrate their customer relationship management tool with live chat software to improve user experience for existing customers and potential leads. It helps them to keep history of an individual‐™s chats with the company, their account information and recent purchases, which can expedite troubleshooting and problem solving, which is essentially important when a customer is dissatisfied with the services. Use of live chat software improves customer relationship management by addressing issues quickly and deftly. This in turn boosts satisfaction and improves retention rates by saving money of the organization and protecting its customer base. Rachita Rake Lead Analyst, ICT at AMR

3. CURRENT AND FUTURE MARKET SCENARIO The global live chat software market was valued at $590 million in 2016. The global live chat software market is projected to reach at $997 million by 2023. The global live chat software market growing at a CAGR of 7.5% from 2017 to 2023. The customer service live chat system segment is expected to exhibit significant increase in the global live chat software market size during the forecast period. In 2016, the others segment accounted for the highest revenue among the other end user in the industry.

4. TOP IMPACTING FACTORS TO MARKET GROWTH Increase in Need to Improve Customer Relationship Management in Each Industry Many companies integrate their customer relationship management tool with live chat software to improve user experience for existing customers and potential leads. Continuous Growth in Popularity of Live Chat Software Among End Use Industries End users majorly use live chat software, which integrates seamlessly with their existing e- commerce, help desk, and CRM systems. Number of Advantages of Live Chat Software Over Conventional Customer Support Number of advantages provided by live chat software such as improved website experience, increased average order value, and better understanding of customer needs over other customer support options propel the growth of the market.

5. LIVE CHAT SOFTWARE MARKET SEGMENTATION BY PRODUCT TYPE Informational Live Chat Systems Sales Live Chat Systems Customer Service Live Chat Systems Request PDF Sample Copy@ https://www.alliedmarketresearch.com/request-sample/4391https://www.alliedmarketresearch.com/request-sample/4391 BY END USER Telecommunication and IT Retail BFSI Travel and hospitality Manufacturing Healthcare Others (Transportation, Media, Education, Government, and Real Estate)

6. DOMINATING SEGMENTS CUSTOMER SERVICE LIVE CHAT SYSTEM SEGMENT OTHERS SEGMENT The customer service live chat system segment is expected to exhibit significant increase in the global live chat software market size during the forecast period. In 2016, the others segment accounted for the highest revenue among the other end user in the industry.

7. GEOGRAPHICAL OVERVIEW Based on region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA. North America region generated the highest revenue in 2016. Asia-Pacific is anticipated to exhibit substantial growth during the forecast period.

8. DOMINATING MARKET PLAYERS PROFILED IN THE STUDY LogMeIn Inc. LivePerson Inc. Zendesk SnapEngage Livechat Inc. Olark Kayako Inc. Freshdesk Inc. Woopra Inc. Provide Support LLC.

9. A Report Titled “Live Chat Software Market- Opportunities And Forecast, 2017– 2023” has been recently published by Allied Market Research. It makes an In-depth Analysis of current trends, drivers, and restraining factors that affect Financial Ratios relevant to the industry. Company profiles for key vendors in business builds a comprehensive picture of profitable opportunities from Stakeholder’s Perspective. To Know More About Live Chat Software Market- Opportunities and Forecast 2017-2023 https://www.alliedmarketresearch.com/live-chat-software-market Get PDF Sample Copy https://www.alliedmarketresearch.com/request-sample/4391 Follow Allied Market Research

10. ABOUT ALLIED MARKET RESEARCH Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry. Contact: Shriram Dighe 5933 NE Win Sivers Drive #205, Portland, OR 97220 United States Toll Free: +1-800-792-5285 UK: +44-845-528-1300 Hong Kong: +852-301-84916 India (Pune): +91-20-66346060 Fax: +1-855-550-5975 help@alliedmarketresearch.com Web: https://www.alliedmarketresearch.com