1. HCA 375 Education for Service-- snaptutorial.com

2. HCA 375 Entire Course For more classes visit www.snaptutorial.com HCA 375 Week 1 DQ 1 Management versus Leadership HCA 375 Week 1 DQ 2 Implementation and Barriers HCA 375 Week 2 DQ 1 Measurement HCA 375 Week 2 DQ 2 Quality and Outcomes HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care HCA 375 Week 3 DQ 1 Teamwork in Health Care HCA 375 Week 3 DQ 2 The Impact of Nursing HCA 375 Week 3 Assignment High-Performance Teams HCA 375 Week 4 DQ 1 Medical Errors

3. HCA 375 Education for Service-- snaptutorial.com HCA 375 Final Exam (100 Question) For more classes visit www.snaptutorial.com 100-question multiple-choice exam HCA 375 Final Exam (100 Question) 1. Federal regulations require that states who contract with Medicaid managed care organizations (MCO) or Prepaid Inpatient Health Plans (PIHP) do which of the following? Question 2. The organization that is best known for evaluating hospitals and physicians based on clinical outcomes and patient surveys is

4. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 1 DQ 1 CQI Process For more classes visit www.snaptutorial.com CQI Process. Review the illustration of the Plan-Do-Study-Act (PDSA) model on the Institute for Health Care Improvement website. Identify an issue at your work, home, or community that could use improvement. After reviewing the information about the Plan-Do-Study- Act (PDSA) model, list your answers to the top three questions and list the personnel to include on a team that would develop the action plan for improvement. · What are we trying to accomplish?

5. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 1 DQ 2 Promoting CQI Efforts For more classes visit www.snaptutorial.com Promoting CQI Efforts. The Institute of Medicine (IOM) developed six specific aims to ensure the delivery and improvement of health care. Choose two from the six aims: Safe, effective, patient- centered, timely, efficient and equitable (Institute of Medicine, 2001). Of the two aims you chose, discuss the effects on the delivery of quality care. Give an example of how a hospital or physician practice can meet these aims.

6. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 1 Quiz (2 Set) For more classes visit www.snaptutorial.com HCA 375 Week 1 Quiz (2 Set) Grade Details - All Questions Question 1. Which expanded health insurance coverage to a large number of uninsured in the United States? Question 2. If an organization is analyzing information to determine the success or failure of different interventions, then the organization is likely in which phase of the PDSA cycle? Question 3. Quality improvement did not begin in the health care industry. It came to the forefront as a way to

7. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan (2 Papers) For more classes visit www.snaptutorial.com This Tutorial contains 2 Papers Paper 1: Emergency Department Paper 2: Car Repairs Customer Satisfaction Improvement Plan. Most people have experienced frustration when talking with customer service at least once. Often, organizations provide satisfaction surveys to customers in order to evaluate their experience. In the health care field, accrediting agencies require providers to measure patient satisfaction through surveys. You will be using the Customer Satisfaction Improvement Plan templatedocument to enter all of your information

8. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 2 DQ 1 Comparative Performance For more classes visit www.snaptutorial.com Comparative Performance. Visit the Quality Check page of The Joint Commission website, enter the name and state of a health care organization within 100 miles of your home, and select search. Take the following steps to find two health care organizations: · Under the column organization name or number, type the healthcare organization name and state (e.g., Hospital – Hurley Medical Center, Michigan).

9. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 2 DQ 2 Managed Care For more classes visit www.snaptutorial.com Managed Care. After reading Chapters 3 and 4, you should be familiar with the many stakeholders involved in the health care system. In the early 70’s legislation was created for the establishment of Health Maintenance Organizations (HMOs) in an attempt to reduce health care costs due to the excessive spending of the fee-for-service health plans. Considering the reason for their creation, discuss your opinion regarding why managed care organizations did or did not have the intended effect. List two examples that prove your point.

10. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 2 Quiz (2 Set) For more classes visit www.snaptutorial.com HCA 375 Week 2 Quiz (2 Set) Grade Details - All Questions Question 1. An integrated delivery system Question 2. The largest accrediting agency of health care organizations in the United States is Question 3. Which of the following is an Accreditation Organization?

11. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 3 DQ 1 CQI Models For more classes visit www.snaptutorial.com CQI Models. After reading Chapter 1 through 4, you should be familiar with quality improvement initiatives including NCQA’s HEDIS® measures. Health plans and physicians must ensure they are meeting standards set by the accreditation agencies, such as NCQA. As a physician practice manager for Dr. Jones, you have just conducted a mock survey of the patient chart data. The data shows that your physician practice is not meeting standards for two HEDIS® measures.

12. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 3 DQ 2 Mandates and Cost For more classes visit www.snaptutorial.com Mandates and Cost. The Department of Health and Human Services has oversight of several agencies (i.e., FDA, CDC, AHRQ, NIH, CMS) that regulate health care in the United States. Regulation encompasses insurance plans, cost, research, safety, all in the name of delivering quality care in a cost effective manner. These agencies are responsible for monitoring compliance and enforcing legislative mandates.

13. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 3 Quiz (2 Set) For more classes visit www.snaptutorial.com HCA 375 Week 3 Quiz (2 Set) Grade Details - All Questions Question 1. Donabedian’s model of care is categorized into 3 groups. What are the three groups? Question 2. The approach of following a patient’s health into the future is called Question 3. One method used to extract new data is

14. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 4 Assignment Adverse Event Reporting (2 Papers) For more classes visit www.snaptutorial.com This Tutorial contains 2 Papers Adverse Event Reporting. Read Chapters 5, 6, and 7 in our textbook. After reviewing this week’s required reading, consider the following scenario: You are the lead of the risk management team that has been assigned to evaluate an incident that has occurred. You will be preparing a report for the CEO of the hospital that includes all system failures that contributed to the adverse event as well as utilizing a CQI tool (pareto, fishbone, flowchart). You will be using the Adverse Event template document to complete the three parts to the assignment. Note: If you have responded substantively to each of the content items within the three parts of the assignment,

15. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 4 DQ 1 CQI Methodologies For more classes visit www.snaptutorial.com CQI Methodologies. Choose two of the CQI methodologies (PDSA, Lean or SixSigma). How do these methodologies utilize data? Discuss the significance of the collection and analysis of data in CQI processes.

16. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 4 DQ 2 Joint Commission Standards and Processes For more classes visit www.snaptutorial.com Joint Commission Standards and Processes. Health care Providers may volunteer to be accredited by an external body. The Centers of Medicare and Medicaid provide an updated list of approved accrediting organizations. For this discussion, we are focusing on the acute care hospital. Below are fourteen of the categories in The Joint Commission Standards Manual and accreditation process topics. The topics for this discussion are assigned by students’ last names. See the chart below for your assigned topic.

17. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 4 Quiz (2 Set) For more classes visit www.snaptutorial.com HCA 375 Week 4 Quiz (2 Set) Grade Details - All Questions Question 1. Kaizen event would be characterized by all of the following EXCEPT Question 2. Which of the following statements is TRUE about the difference between Six Sigma and Lean Theory quality improvement methodologies?

18. HCA 375 Education for Service-- snaptutorial.com HCA 375 Week 5 DQ 1 Communication and Teamwork For more classes visit www.snaptutorial.com Communication and Teamwork. After completing this week’s reading, you have learned that teamwork is an essential part of Continuous Quality Improvement (CQI) and healthcare delivery. Healthcare professional roles include physicians, nurses, diagnostics (laboratory ) and radiology staff, hospital administrators, patient registration, pharmacists, and triage staff, etc. Each role has its own contribution to ensuring the delivery of quality care.

19. HCA 375 Education for Service-- snaptutorial.com