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Get your Reservation Confirm at Southwest Airlines

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Presentation on theme: "Get your Reservation Confirm at Southwest Airlines"— Presentation transcript:

1 Southwest Airlines Phone Number Take Flight with Southwest Airlines, get more information about Southwest Airlines flight schedules or reservation contact with Southwest Airlines Customer Service or call at Southwest Airlines Phone Number.

2 Southwest Airlines Southwest Airlines Mission and Vision: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Airlines Customer. To have a conservative increase growth, capitalize and cutback schedules of other airlines. To continue expanding conservatively in long-haul success. Mission: Vision:

3 Southwest Airlines Customer Service Southwest Airlines Customer Service The Belief The Policies The Results The Belief “Southwest people believe that customer service involves more than an objective understanding of the customer’s need. It also means, …, “being attentive to the person behind the need, and responding to the person more than just responding to the need.” NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success by Freiberg & Freiberg

4 Focused Cost Leadership High frequency, short hops Low fair strategy Cost-effective inventory management Efficient and cost-effective recruitment Unique, high level customer service

5 Excellent Labor Relations Direct Customer Relationship Nielsen/Netratings recently reported that southwest.com was the largest airline site in the world in terms of unique visitors. southwest.com is the 4th largest travel site in terms of unique visitors (source: Comscore MediaMetrix). southwest.com Approximately 80 percent of Southwest Customers are checking in online or at a kiosk. More than 7 million people subscribe to Southwest’s weekly Click ‘N Save s.


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