1. PRECISE DIALER POWER PACKED PERFORMER
Nem.con Grandeur Pvt Ltd.

2. CONVERGENCE INDEX PRECISE DIALER – What is it?
PRECISE DIALER - Components
PRECISE DIALER – Key Features.
PRECISE DIALER – Adaptability Matrix
Our Approach
Our Advantages
Thank you
CONVERGENCE

3. PRECISE DIALER – WHAT IS IT
PREDICTIVE
Autodials on the numbers uploaded, X datapoints simultaneously and hands over the calls to the agents where the receiver takes the call.
Allocation of the calls happens basis the intelligent logic fed into the DIALER.
Display of receiver’s information after the call has been picked up
PROGRESSIVE
In this mode the DIALER automatically dials one call at a time and displays the information of the receiver simultaneously, irrespective of whether the receiver takes the calls or not
PREVIEW
This is a completely manual mode where in the agent chooses to call the uploaded datapoints in the autoDIALER.
Pre calling information can be availed for any receiver of the calls.
Our PRECISE DIALER operates on any mode as selected by the super user.

4. PRECISE DIALER – COMPONENTS
DIALLING ENGINE
The heart of the entire module.
Responsible for receiving and/or sending calls as per decided logic.
Connects with the CRM and updates Database.
Generates CDR / call records through CGI / PERL Script
CRM
The front end module where all the information of the receiver is inputted and viewed.
Enables monitoring / uploading of leads / Reporting / MIS of the operations.
A tool with access control which ensures only required features are parked with commensurate authority in the entire hierarchy.
DATABASE
As the name suggests all the details of every lead uploaded resides in the data base.
Broadly, while the CRM fetches all the data to be displayed from the DB, the DIALER picks up all data points from the DB to call upon.
An optimized combination of all the three ensures a good DIALER that leaves very little room for any hassle, and the users can focus on business productivity

5. ANYTHING IS POSSIBLE PRECISE DIALER – KEY FEATURES COMPLIANCE CAMPAIGN
Drop Timer with Safe Harbor message for FTC compliance.
System wide or per campaign DNC lists as per fed logic.
Full US FTC compliant capability.
Run campaigns on any of PRECISE mode - campaign by campaign Facility.
CAMPAIGN
Intelligent campaigning – For eg. Campaign 1 leads – automatic Campaign 2’s raw data.
In bound and out bound individually and mutually exclusively.
CALLING
Blended / Auto Scheduling and call back.
Bridged calling – two calls bridged by DIALER
KEY FEATURES OF THE DIALER
ANYTHING IS
POSSIBLE
Local calling access through SIP clients / PSTN Phones / IP phones.
CALLING ACCESS
Web based with the DIALER in a SAAS mode using our platform, with/without SIP client
Agent Skill Basis
CALLING LOGIC MODES
First Come First Serve basis.
Skills Silo Basis
Any other customized logic as client reqs.
CUSTOMIZATIONS
Single leg / Multi leg / multi layered IVR blending
pre/post agent call handling.
Time zone restricted dialling / Answering machine / sw off detection.
. Enabling any other customization that client seeks for atypical calling requirements

6. YOU MANAGE YOUR SHOW PRECISE DIALER – KEY FEATURES LIVE MONITORING
Call Hijacking – Admin Enabled – Agent executed
Call transfer – Admin enabled – Agent Executed
Call Whispering – Admin Executed
Live barging – Admin executed
All / selective call recording
Create campaigns & Upload campaign leads
CAMPAIGN MGMT
Enable Script as per campaign.
Create specific DNC rules and segregate calling base for any campaign.
CALLING MGMT - 1
Predictive mode – with speed setting
In campaign shuffle between modes.
Progressive mode
Preview Mode
KEY FEATURES - ADMIN PANEL
YOU MANAGE
YOUR SHOW
CONTROL ACCESS
Assignment of rights as per need to
Any other entity in the process.
Agents
End clients
Define min/max call handling time.
CALLING MGMT - 2
Lead allocation – logical/random/blended
Auto call whisper/transfer prompt setting
Set call back logics and scheduling CBs.
ANALYTICS
Standard – Customized MISes on every bit like
Campaign/Agent – efficiency / productivity / C-SAT
. Rankings of Agents on various parameters of performance.
Other MISes like ACHT / Service Levels – Any other metric the client wants.

7. PRECISE DIALER – KEY FEATURES
AGENT CRM MODULE
Auto popup in case of any outcall / in call to view customer history and update.
Call transfer with closure transfer/call conferencing / parking / text chatting with supervisor.
Can simul-dial alternate numbers.
Call escalation across hierarchy.
KEY FEATURES – THE CRM
CUSTOMER INFORMATION
Capture any /all customer demographics.
Send wishes to customers on key occasions like birthday / anniversary by mail or sms or IVR calls.
capture customer preferences basis demographics/ previous history
ADMIN CRM MODULE
Create Multiple sub admins / super admins / roles.
Switching between various carriers and modes for cost optimization – Define your own dial plan.
Add dynamic dispositions/create surveys
Create alarms/alerts for agents/self.

8. DIALER CAPABILITY MATRIX
POTS/PSTN
GSM
CDMA
PRI- E1 / T1
V o I P
GSM GATEWAY
IP PBX
EPABX
CDMA GATEWAY
ANY VoIP CLIENT
DIALER
We have the capability to integrate any hardware(s), any third party tool(s) and communication technology(ies) in a standalone or blended mode.
ANY COMMUNICATION TECHNOLOGY
ANY COMMUNICATION HARDWARE
ANY THIRD PARTY TOOL
ANY THIRD PARTY PLATFORM

9. OUR APPROACH
A. Our BUSINESS DEVELOPMENT team contacts the client and understands the client’s needs, both existing and LATENT – to create a solution that will not only cater to current requirements but also future needs, hence on an over all basis, delivering value and economy to the client.
B. Our Solutions Architects devise the solution keeping
in mind the need and economy, and timeline in
question.
C. A trained team UATs the solution
then deploys it. Keeps it under
observation till assured of
it’s robustness. A
Understand the Business Model & existing and latent Needs B
Create an Optimal Solution
D. Our
after-sales
service team
is constantly on toes
ensuring that any breakdown
Is attended to within TAT, there by
Ensuring that customer’s business has
No or little impact.
E. We have our own pro active monitoring set up
which sends us alarms in case of any break down, and
in most situations we will be able to plug the break down within
committed SLAs.
We have an “APPROACH TO PARTNER AND SUCCEED ALONGWITH OUR CLIENTS.” C
Solution Deployment D
Strong Support Mechanism E
Pro Active Monitoring

10. OUR ADVANTAGE
Our applications have the capability to speak to hardware of any make/organization, allowing client to avail of the best of both the worlds of Hardware and applications.
HARDWARE CAPABILITY
SOFTWARE CAPABILITY
SERVICE CAPABALITY
While there are standard apps, we are primarily a solutions company, and hence can accommodate/create applications for our clients.
NGPL
Our length and breadth of applications spans beyond pure Call Center, allowing us to offer our clients a single window offering various solutions.
A remote online service model, which ensures faster turnaround time and more cost economic model.

11. E N T E R I N T O T H E F U T U R E O F
CONVERGENCE
E N T E R I N T O T H E F U T U R E O F
CONVERGENCE
THANK YOU
C O M M U N I C A T I O N S