1. Managing Workforce Diversity (Organizational Behavior)

2. The Managers Group Members  Shahbaz Haider  Muhammad Tahir  Muhammad Ikram  Shahzad Ahmad

3. Workforce Diversity  Diversity in the workforce is the differences in demographic, personal and characteristics of employees  Surface level Diversity  Observable demographic or psychological differences in people.  Deep level Diversity  Difference in psychological characteristics of employees, including beliefs and attitude.

4. Managing Workforce Diversity  Process of creating an environment that allows all employees to contribute to organizational goals and experience personal growth.  Types of diversity training  Attitude awareness and change programs  Behavior based programs

5. Managing Workforce Diversity

6. Challenges and Opportunities  Improving People’s skills Employees and executives are equipped to possess the required skills to adapt those changes, the targeted goals cannot be achieved in time.  Improving Quality and Productivity Quality is the extent to which the customers or users believe the product or service surpasses their needs and expectations. e.g. Performance, features and reliability.

7. Challenges and Opportunities  TQM The constant attainment of customer satisfaction through the continuous improvement of all organizational process.  An intense focus on the customer, Continual improvement,  Responding to Globalization Company’s products or services are spreading across the nations using mass communication and the internet.  Japanese cars are being sold in different parts of the globe. Sri Lankan tea across the globe.

8. Opportunities  Increase in productivity  Increase in Creativity  Language skills  Positive reputation