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IVG Driver Training USE AND HOURS OF SERVICE
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Safety Information You cannot use the IVG to read or type messages while moving. Exception: a logged in, non-driving co-driver may use the IVG without restriction. Review safety procedures. Text-to-speech improves the driver’s productivity and safety as they can safely listen to all or part of the message and determine its importance. They only need to pull off the road if it needs immediate response. The team’s non-driver can safely operate the IVG while the truck is moving. You can listen to messages while driving.
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Satellite* communication Cellular/WiFi* communication
IVG Overview The IVG provides an integrated suite of software and hardware that shares information between your vehicle and your back office over the cellular data network. 1 GPS provides positions. The IVG delivers information through the Network Operations Center (NOC) to your office. Your back office information is sent through the NOC, over-the-air, and down to vehicles. IVG GPS Network Operations Center (NOC) Landline connection Your office Satellite* communication Cellular/WiFi* communication IVG is a two-way information transmission and unit tracking system. It allows the company’s dispatch center to send information to their drivers and the drivers can send information back to the dispatch center. It monitors vehicle location with GPS satellites. Primarily used on moving units such as tractor/trailers or any kind of vehicle that hauls cargo, but is also used on boats, trains, and other types of transportation. 1 WiFi and satellite communication supported in future release.
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What Kinds of Information?
Common communications include: Load acknowledgement Arrived at shipper Bump the dock Daily check call Vehicle position reports and other automatic updates Vehicle and driver information from applications including: Performance Monitoring, Fault Monitoring, Critical Event Reporting, Hours of Service, and Vehicle Inspection Load assignment Directions Trailer switch Yard information Hours of Service logs Reports of critical events such as hard braking Vehicle inspection reports Idle time RPM Speed Engine faults
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Stopped vs. Moving While stopped in a safe location:
Tap icons on the Home screens to use application that are enabled on the IVG While moving, IVG functions are limited to: Messaging via text-to-speech Hours of Service available hours display on-screen and may be read aloud through the Intelligent Voice Interface Navigation displays a map and announces aloud the next turn Intelligent Voice Interface is a new feature that should be highlighted. Explain that it is covered in more detail in a section below.
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Screen Layout You can tap:
* These signal indicators only appear on the device when supported (future release) Rule set and time until next violation Cellular and WiFi* signal strength, Bluetooth connection* Volume on/off toggle Alert waiting Intelligent Voice Interface Message waiting Previous screen Next screen You can tap: A highlighted button to go to that application (for example, Messaging or Driver Login) Back to go back to the previous screen The keyboard icon to open a virtual keyboard. It takes over the bottom part of the screen. Volume icon goes from blue (on) to light gray (off) when toggled Icons on the top left show cellular signal strength, WiFi, and Bluetooth. Icons on the right let you change the volume or tell you that you have alerts and/or messages. The top, center shows the system time. If you are using hours of service it shows your remaining driving time. Use the arrows to the left and right of the buttons to move among screens. Icons at the bottom let you go back one screen, open Help, or open the keyboard. * Disclaimer: some application icons on the actual device may be in a different order than pictured. Virtual Keyboard Support Return to Home screen Tap active button to open an application
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Home Screen The warning displays when the IVG first powers on and after a reboot. Tap OK to close it. If your company is not using an application, its icon is gray and you cannot select it. They may also be grayed out before a driver logs in.
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Using the IVG You may use applications to exchange information with your back office. Use the virtual keyboard when stopped in a safe location. After you log in, unlicensed applications are greyed out/have a muted appearance.
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Using the IVG While driving, you cannot read messages, but you can listen to them. Tap Messaging, then tap the play button. Use the scroll bar to select another message. The play button becomes a pause button during playback. Tap it to pause and restart the playback.
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Log In and Out Applications including Hours of Service and Navigation, need to know who’s in the cab and who’s driving. You’ll learn how to: Log in to the IVG Select a duty status Identify as driving/not driving Driving = Active Not driving = Inactive Log out of the IVG
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Log In Tap Driver Login. If logging in as a second driver, tap Add. Tap the Driver ID field and the virtual keyboard opens. You can also tab between fields. The default status is Active, but may be changed if a second driver is logged in.
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Log In Type your ID and password.
If logging in as the second driver, identify as Active or Inactive (driving, not driving). Tap the virtual keyboard icon at the bottom right to close it. Tap OK. Your driver manager provides you with a user ID and password.
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Log In Identify a duty status and tap OK.
Your full name displays when your login information is confirmed over-the-air. Until your login is verified, your user ID appears instead of your name. If the login information is incorrect, an error message appears and you can try again.
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Log Out Be sure to log out after each trip or end of day.
Tap a name and tap Logout. If only one driver is logged in, your name is selected automatically. Select a duty status and tap Logout.
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Change Active Drivers When tandem driving, be sure you identify as the active driver when you’re driving. Tap the inactive driver’s name. Tap Change. Tap OK. it will always ask for the password for a driver to become active. it will not ask if becoming an inactive.
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Change Active Drivers Type your password. Close the keyboard.
Tap OK to confirm the driver swap. it will always ask for the password for a driver to become active. it will not ask if becoming an inactive.
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Change Active Drivers Hideki is the active driver.
it will always ask for the password for a driver to become active. it will not ask if becoming an inactive.
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Messaging and Macros Messaging is the most common task performed on the IVG. You need to know how to: Recognize that new information has arrived. Read the information. Reply to it. Use macros to save time and improve accuracy.
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Receiving Messages/Information
Communication occurs when the ignition is on and for a short time after the ignition is turned off. You don’t need to start or idle your vehicle. Information is stored until you are ready to read it. You can turn the volume down completely for both alerts and voice while you sleep. Be sure to turn the volume back up when you’re behind the wheel! The IVG does not wake up every hour and check for messages, like our other systems do. Important: Turn the volume back up when you get behind the wheel!
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Message Notification The IVG plays an alert and text-to-speech announces it. The Messaging button shows “N Unread Messages.” A popup displays. The message alert icon shows the number of new messages and the highest priority of new messages: Blue = Normal Orange = Important (example: a CER alert) Red = Emergency The halo around the home button lights matching the priority of the highest alert. The IVG alert sounds when you get a message. You are notified once of priority and emergency messages. The dispatcher can send you a message with “Attention” or “Emergency” status. You hear them as “Important” or “Emergency.”
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Message Notification while Moving
Tap Messaging to see your inbox. You can: Tap the play button to listen. Tap the forward and backward arrows to play other messages. After you stop, you can: Read information and reply to it. Create and send new messages. When you tap the Play button, you hear the last message you read or listened to. Tap the forward button to open the next message, and then tap Play. You may need to tap the Forward button more than once. After you send a message, check your outbox to verify that it sent (green check mark)
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Read a Message Tap the Messaging button.
Tap the message you want to read. If you have unread messages, they are indicated by a blue icon in the top right corner. When you open your Inbox, the oldest unopened message is highlighted. So if you’ve listened to or read all your messages when a new one comes in, and you tap Messages to open your Inbox, the first message at the top of the list is highlighted.
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Read a Message Scroll to read a long message.
To read the next or previous message, tap one of the arrows. To return to your inbox, tap the Back button.
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Reply to a Message Tap Reply. Open the virtual keyboard.
Type your message. Close the keyboard. When you tap Reply, select a macro if you would like to respond with a preformatted message. The Clear button empties the entire message.
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Reply to a Message Tap Send. Tap Yes to confirm.
Notice that you can mark a message as high priority The dispatcher may be alerted upon receipt of a high priority message you sent.
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Send a Macro Tap Compose. Scroll to and tap a macro.
Tap each field and type your information. Scroll down to fill in all fields. When done, tap to close the keyboard. Tap Send; then tap Yes. You can use the Tab key on the virtual keyboard to move between fields. Some macro messages include driver instructions to help you understand what is needed. The Clear button empties all the fields, not just the one you’re in. Cancel closes the macro and returns you to the Compose screen.
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Send a Freeform Message
On the compose tab, tap Freeform button. Type a message and close the keyboard. Tap Send, then tap Yes.
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Typical Custom Macros
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Intelligent Voice Interface
Intelligent Voice Interface (IVI) is an always-on application that listens for your commands and responds by voice. To use IVI you need to know: How to access the feature Learn the commands Navigate IVG using your voice Intelligent Voice Interface is designed to allow drivers hands free access to several features of the Intelligent Vehicle Gateway. Commonly used commands can be spoken to the IVG for quick access without having to take your hands off the wheel. To start, say the phrase "Hello Omnitracs". The system will reply with "Hi, please state a command." From here, the driver can state a command and have IVG perform that task.
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Access IVI Say, “Hello Omnitracs.”
The IVI icon on the header turns blue and the IVG responds with, “Hello, Please state a command. State a command.
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Omnitracs IVI Commands
When active, IVI is actively listening for one of the specific commands. For current commands, see the on-board support. Available hours Brightness Down Brightness Off Brightness Up Go Back Home Screen Hours of Service Inbox Miles per Gallon Mute Volume Read Message Scroll Down Scroll Up Tire Status Vehicle Inspection Volume Down Volume Up What Can I Say Workflow Home screen - Takes you back to the home screen Go Back - Goes back to the previous screen or home screen if no previous screen is available Brightness Up - Turns the brightness of the IVG up Brightness Down - Turns the brightness of the IVG down Brightness Off - Turns the brightness setting to it’s lowest level Volume Up - Turns the Volume up Volume Down - Turns the Volume Down MUTE Volume - Mutes the IVG Available hours - IVG will speak the number of hours available Scroll Down - Scrolls the current window down Scroll Up - Scrolls the Window up Hours of service - Opens the Hours of service Application Inbox - Opens the messaging inbox What can I say - The IVG will begin to speak a list of available commands Workflow - Opens the Workflow application
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IVI Commands Support While in the cab, you have two ways to list available commands: Tap the Support button. Tap the Intelligent Voice Interface button. Say, “Hello Omnitracs”. Say, “What can I say”. The IVG reads the commands aloud. Home screen - Takes you back to the home screen Go Back - Goes back to the previous screen or home screen if no previous screen is available Brightness Up - Turns the brightness of the IVG up Brightness Down - Turns the brightness of the IVG down Brightness Off - Turns the brightness setting to it’s lowest level Volume Up - Turns the Volume up Volume Down - Turns the Volume Down MUTE Volume - Mutes the IVG Available hours - IVG will speak the number of hours available Scroll Down - Scrolls the current window down Scroll Up - Scrolls the Window up Hours of service - Opens the Hours of service Application Inbox - Opens the messaging inbox What can I say - The IVG will begin to speak a list of available commands Workflow - Opens the Workflow application
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Mobile Reset Drivers experiencing problems with their IVG may reset it without requesting an over-the-air command from Omnitracs. The IVG cannot be reset while the vehicle is in motion. The new mobile reset button allows a driver who is experiencing problems with their IVG to reset the device without having to wait for support services to send a command over the air. A mobile reset must CANNOT be initiated while the cab is in motion. Mobile reset is a feature that can be turned on or off by the company. If your company does not allow a mobile reset by a driver, be sure to remove this section.
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Mobile Reset When safely parked, remove the protective rubber flap from the left side of the IVG. Press and hold the reset button for ten seconds. Release the button and the IVG restarts. Check the hardware to make sure everything is working properly before driving again.
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On-board Support Support for each IVG application is available on the IVG. You need to know how to: Access the help menu. Navigate through the help topics. Locate What’s New after your IVG is upgraded.
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On-board Support Tap the question mark.
The IVG knows what application you are using and displays help topics for that application. In this example, the driver sees help about using Hours of Service. The entire help system is available, whether or not your company uses all of the applications.
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On-board Support: What’s New
When there are software updates to the IVG, you can learn what those changes are. From the Home screen, scroll to and tap Driver Training. Tap What’s New.
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Driver Settings Some of the settings on the IVG are controlled by your company and cannot be changed. You have permission to set: Volume Brightness Time zone You may also calibrate the touchscreen.
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Driver Settings: View IVG Information
If requested by a technician, you may need to provide setting information. From the Home screen, tap Settings. Provide information about the IVG to the technician.
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Driver Settings: Set Brightness
Use these button to control the screen brightness.
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Driver Settings: Volume
Use these buttons to increase or decrease the volume.
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Driver Settings: Set Time Zone
From Settings, tap Time Zone. Scroll to locate the time zone and tap to select it. Optionally, select Auto-Adjust for Daylight Saving. Tap apply. Tap OK.
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Driver Settings: Calibrate Display
Tap OK to dismiss the success notification. Note: You do not need to calibrate the display unless you are asked to by a technician. The driver needs to calibrate the display when asked to do so by a technician.
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Driver Settings: Calibrate Display
From Settings, tap Calibration. Tap Calibrate. Tap and hold on each target for two seconds – do not swipe. You can use the tip of a pen if the ballpoint is retracted. Release, and tap/hold the next target. Using your finger is just fine. You can also connect a usb mouse to the ivg and use that to calibrate the screen.
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Driver Settings: Calibrate Display
When calibration is complete, tap OK. Using your finger is just fine. You can also connect a usb mouse to the ivg and use that to calibrate the screen.
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System The System tabs provide basic trouble shooting tools. Open System only when instructed to do so by an authorized technician.
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Getting Assistance If you have a problem with your unit, contact your fleet manager or dispatcher. [Review company help procedures.]
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Safety Information You cannot use the IVG to read or type messages while moving. There is one exception: a co-driver who is logged in but not driving can use the IVG without restriction. You can listen to messages while driving. Review safety procedures. Text-to-speech improves the driver’s productivity and safety as they can safely listen to all or part of the message and determine its importance. They only need to pull off the road if it needs immediate response. The team’s non-driver can safely operate the IVG while the truck is moving.
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Goals This presentation show how to use Hours of Service to record and maintain your RODS logs to comply with regulations. Each goal above corresponds to an IVG application covered in this presentation. Each application section has an instructor training checklist (found at the beginning of this presentation) to help you train the application in detail. If your company doesn’t use all of the applications in this presentation, remove the section slides and adjust the goal statements. Add your own goals if desired.
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Hours of Service HOS helps you record RODS logs and certify them to comply with Hours of Service regulations. You will learn how to: View/change your current status Clock in/clock out View summaries of your status Provide logs to a highway patrol officer or DOT inspector Approve/edit your logs Create/edit a load Identify a carrier View load history and carrier information Important: Your driver record must be set up in the HOS host application to use Hours of Service on the IVG. If you record who was added to the QTRACS application, but not HOS, you can not use HOS on the IVG. You see a message to contact dispatch for set up.
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Available Hours, While Driving
If you tap the HOS button while driving, you see the time until you are in violation. This considers all of your HOS clocks. While moving, the countdown clock shows how long you have until you’re in violation of whichever one of these clocks runs out soonest: 8-Hour Rest Break Clock (for drivers who are subject to the rest break rule) Driving hours allowed U.S.: 11 hours Canada: 13 hours On-duty hours allowed–U.S. & Canada: 14 hours Countdown clock also includes DayOff and 16 hour shift clocks for Canadian drivers Hours/days in duty cycle U.S.: 60-hour (7-day) or 70-hour (8-day) Canada: 120-hour (14-day) or 70-hour (7-day) You must stop and open Hours of Service to find out which violation is approaching. Exception: A co-driver who is logged in but not driving can use the IVG without restriction. Intrastate Rules: Carriers that run intrastate in Texas, California, Alaska, or Florida can assign drivers to the rules set for the applicable state, and the appropriate countdown clock will display (i.e., TX, CA, AK, FL instead of DOT; Drivers in Canada will see MOT instead of DOT).
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Duty Status Statuses include:
Sleeper Berth Off-Duty On-Duty, not driving Driving Personal Conveyance, only available if enabled by your company Drive time accumulates the moment the wheels move and is captured to the second. A green dot indicates the active driver, the driver who has driving time applied to his/her logs. Unless configured otherwise, the minimum duty status is 5 minutes. If status is changed before 5 minutes has elapsed, the previous duty status is eliminated. If the status changes to ON because the truck is stopped in traffic (more than 5 minutes), you must manually change the status back to DRV. Important Note: If you are stopped and pulling out on to a public road or highway, you should manually change status to DRV. This ensures immediate compliance instead of waiting for time/distance thresholds to be met.
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Duty Status HOS automatically puts the active driver in Drive when the wheels turn. When the truck stops, the driver is prompted to enter On Duty. All other statuses must be changed manually. You may be prompted to enter On Duty status while stopped (in traffic). If you're driving under Personal Conveyance, the duty status must be changed manually when stopped. Unless configured otherwise, the minimum duty status is 5 minutes. If status is changed before 5 minutes has elapsed, the previous duty status is eliminated. If the status changes to ON because the truck is stopped in traffic (more than 5 minutes), you must manually change the status back to DRV. Important Note: If you are stopped and pulling out on to a public road or highway, you should manually change status to DRV. This ensures immediate compliance instead of waiting for time/distance thresholds to be met.
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View/Change Current Status
From the Home screen, tap the Hours of Service button. Wait until "You need to review and approve your logs" displays. Tap Change. Tap a different status. Select or type up to two remarks explaining what occurred during the status. Tap OK. Note: Personal Conveyance displays if it is enabled for your company. Date: Current DOT Day. The prior calendar day displays if, for example, the driver’s start time is 6 AM and the current time is 3 AM. DOT clock: Displays the lesser of the times remaining on any clock before being in violation, based on the rule set: U.S., Canada, or FL, CA, TX, AK intrastate rules. Driver Alert Messages: “Log update in progress. Editing & approving are disabled.”–Driver cannot edit duty status history, edit or delete loads, or approve logs after login until log update arrives from host. Drivers can add loads and change duty statuses. “There is a log update pending approval.” Message that appears when a log update is received at the mobile. “You need to review and approve your logs” Drivers should approve logs daily. If logs are not updated within 20 minutes, you should contact the safety department or dispatcher to verify proper login. Status: Your current duty status Start: Date and time when the status began. Now: The current date and time. Duration/Exception: Shows the length of the current duty status and the current exception, if applicable Last (24hr/34hr) Reset: Date and time the last reset was completed. Hrs to be Gained/Hrs Gained in 2 Days: The time the driver gains back on his clocks at midnight tonight and midnight tomorrow night based on the weekly rule. Canadian Hours of Service: Tap the Exceptions button to select an exception (e.g., Ferry Crossing, Off-Duty Deferral).
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View and Change Current Status—Rest Break
For drivers who must take a rest break after 8 hours of drive time: The rest break must be 30 min or more in duration. During rest break, driver must be in Off Duty or Sleeper Berth status. If the wheels move during your break, you must restart the entire break. Important: Show this slide only to drivers who are subject to the rest break rule. Drivers who attempt to end their rest break early, with less than 2 hours left on their Rest Break clock, see a warning indicating how much more time is needed to complete the rest break.
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View/Change Remarks To change remarks on your current duty status:
From the Status tab, tap Remarks. To explain what happened during the status, select pre-defined remark from the drop-down list or type a remark. Tap OK. Drivers can edit their remarks at any time.
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Display Clocks and View Current Rule Set
Tap Clocks. Note available time under each rule set. To view your rule set, tap Region. Tap OK. Before crossing a border, you should check the clocks tab to make sure there are no HOS violations for the rule set you will use.
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Display Graph View and Info
From the Graph tab, tap the arrows to select a day. Tap a duty segment to see details. With a duty segment selected, tap Remarks to see what was happening during that segment. Tap Info to show a DOT officer your company information or the carrier you are working for.
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View 24-hour and Current Duty Cycle Logs
From the Day Log tab, view your log statuses by day. Use arrow keys to change days. Tap the duty cycle tab*. View your log for the current duty cycle Tap Log Request to request your latest logs manually. * Duty cycles U.S.: 8-day The Day Log tab shows your log details (all duty status changes) over the past 24 hours. All the times shown are in the time zone of the driver’s assigned terminal. Use the arrows to scroll through previous day records. A green check-mark appears before each approved record. A red exclamation point precedes each record collected when there was a system or sensor failure. You receive notification and should keep paper logs until notified that the problem has been resolved. For each duty status, you see the start time and duration of the activity. The Location column displays the GPS location of the vehicle when the activity began. US Hours of Service: The 7-Days (8-Days) tab shows the total miles driven (Mileage) and the total driving and on-duty time for each day in the most recent duty cycle. Canadian Hours of Service: Instead of an 8-Days or 7-Days tab, there is either a Cycle 1 or Cycle 2 tab that supports the two MOT duty cycles.
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34-Hour Reset Drivers who are subject to the 34-hour reset rule have this rule satisfied when the driver takes 34 or more consecutive hours off. The driver can take a 34-hour rest at any time. The Status screen shows the date and time the last 34-hour reset was completed. Note: For any 34-hour reset changes, contact your home office. Important: Use this slide for drivers who are subject to the 34-hour rule.] If you have not earned a 34 hour reset in the current duty cycle, the Last (34hr) Reset field displays “No reset in current cycle.” A driver can go Off-Duty at any time but must remain off duty for 34 consecutive hours to earn the reset. This works the same for drivers using 24hr reset rules. Drivers can also see the hours to be gained toward their driving clock. Hours gained tonight are displayed in the Hrs to be Gained field. Hours to be gained tomorrow night are displayed in the Hours Gained in 2 Days field. Next 34hr Start field on the status tab is displayed only when the 1-5am rule and 168 hour rule are in effect for 34hr resets. Those rules were rescinded in December so customers will not see the Next 34hr Start field. They will see the Last 34hr reset
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Edit Logs: Change Status
Until the “Log update in progress” message clears, you cannot edit your logs, and you cannot edit certified logs Tap Certify. Tap the record to edit. Tap Edit. Select a new status. Verify or enter a location and up to two remarks that describe what happened during the status. Tap Next. You cannot change driving (DRV) or Off-Duty driving (Off-DRV) statuses. If a change is needed, contact the home office to make the edit. Note: Off-DRV is only available if your company has enabled it.
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Edit Logs: Change Status
Type a note explaining why you are making the edit. Tap Save.
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Edit Logs: Split a Record
Tap Certify. Tap the record to edit. Tap Edit. Tap the scissors. Specify the end time and status of the original record. Select the status for the remaining time. Select or type remarks that describe what happened during the status. Tap Next. If you need to split a duty status, select the record and tap the scissor button. HOS automatically splits the record in two equal time segments that add up to the original total time for that record. Adjust the end time manually on the first segment and HOS automatically adjusts the second segment to maintain that total original time. Set times and dates. The Remarks fields may be required. You cannot edit or split driving (DRV) or Off-Duty driving (Off-DRV) statuses. If a change is needed, contact the home office to make the edit. Important: Off-DRV is only available if your company has enabled it. If there are consecutive short (less than 30 min) Sleeper Berth durations due to status splits or edits, those statuses are combined in the daily Off-Duty calculation and count towards the daily Off-Duty limit. The current duty status is automatically split when the driver is logged in over midnight (start-of-day).
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Edit Logs: Split a Record
Type a reason for making the edit. Tap Save.
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Certify All Logs You must receive the latest logs before you may approve them logs. From the Certify tab, tap Certify. Tap Agree. The Certify tab shows duty status changes that are not approved. With the most recent logs received at the mobile, you can certify your logs. Tap Certify to indicate that all log records are accurate. It is your responsibility to either certify each record or to make the necessary edits. Only non-driving records are editable. If you need to edit logs you have already approved, contact your home office for assistance. The back office cannot edit drive time. Best practices: Tap the Day Log tab first and check the accuracy of each record. Certify logs daily.
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Create a New Load From the Load tab, tap New Load.
Type load information and close the keyboard. You must have up-to-date log information or face a form and manner violation. Enter load information for each trip, including start and end dates. Load data is appended to your activity in HOS logs. On the Load tab, a new load can be added or you can see a history of load information. If you forget to enter load information, you are prompted to do so when logging out.
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Create a New Load Tap OK. Enter load information for each trip, including start and end dates. Load data is appended to your activity in HOS logs. On the Load tab, a new load can be added or you can see a history of load information. If you forget to enter load information, you are prompted to do so when logging out.
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Display Load History From the Load tab, tap History.
Tap a load to select it and: Tap Details to view it Tap Edit to make a change. You must have received the latest logs to edit load history. Tap Done. You can tap a load in the Load History list and view its details or edit it.
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Provide Logs to an Inspector or Officer
Navigate to the Day Log tab and hand the IVG and the DOTquick reference card to the officer To send your logs to the officer: Tap the duty cycle tab 8-Days Tap Fax/ . Enter the name and fax number and/or address of the person asking for the logs. Tap Request. If you are out of coverage and need to request logs, call your dispatcher or safety officer for assistance. When you enter a fax number, type only the area code and number.
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Display Vehicle Information
Tap the duty cycle tab Tap Vehicle Info. By date, view vehicle ID and start of trip and end of trip odometer readings. Tap OK. Important: This slide depicts a driver under a Canadian rule set because this information is required for drivers in Canada. It is also now available for US drivers. The Vehicle Info screen provides the beginning and end-of-day odometer. Show this to your DOT or MOT inspector when requested.
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Display Carrier Information
From the Day Log tab, tap Info. Tap Done. You must have up-to-date carrier information or face a form and manner violation.
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