1. Technology Orientation 2015
October 13, 2018

2. Welcome! Agenda What to Do BEFORE You Get to Campus
Wired vs. Wireless Network Info
Connecting to IU Wireless Network
Connecting to IU Wired Network
Printing at IU
as a Kelley Grad Student
Tips to Optimize Network Performance
Technical Support Options
10/13/2018

3. What to Do BEFORE You Get to Campus
Go to to obtain FREE software
IU Printer Finder (Mac users – see the requirements comment about local username)
IU Secure Setup Tool
System Center Endpoint Protection 2012 (Mac)
MS Office 2013*
Adobe Acrobat* or Foxit Reader
Microsoft Security Essentials*
* Some (Microsoft and Adobe) products may not be available for download until August 1st
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4. Wired Is Always Faster
Wired connectivity at IU will always provide the best network experience available. While not as sexy as a wireless connection, wired provides a dedicated, “full speed” type of connection. Wireless will always come in second when comparing connection speeds.
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5. Wireless Overview
Wireless access is shared access. The more devices connected to a single Wireless Access Point (WAP), the more performance degrades (slow downloads, failed print jobs, inability to connect to any Internet resources, etc.) The connection will also be INTERMITTENT!!
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6. KELLEY
KELLEY
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7. Tips for Optimizing Network Connectivity
Use wired whenever possible
Don’t print PDF files via wireless connection
Try not to print at the same time as 30+ other people (i.e. the beginning or end of class)
Turn off smartphone WiFi adapter when at KSB (see device manual/manufacturer website for details)
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8. Connecting to IU Wireless Network
Once you’re on campus:
Run the IU Secure Setup Tool
Open wireless connections
Choose IU Secure wireless network
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9. Connecting To IU Wired Network
Turn off Wi-fi adapter
Plug in ethernet cable
Open web browser
If not automatically taken to, go to & follow directions to register your wired ethernet address
Reboot & wait about 10 minutes
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10. Printing At Kelley Printing at IU and Kelley is pretty simple:
Install and run the IU Printer Finder from IUWare at
Choose the appropriate print queue (you should choose the black & white queue unless you want to “pay for” more expensive color output) - see slide 19
Start your print job
Swipe your IU ID card at any IU printer to release the output
For more details, see the KB for details. What’s the KB? Glad you asked!
10/13/2018

11. IU Knowledge Base – Your New Best (Techie) Friend
Search for relevant KB articles, such as:
At IUB, what is IU Print?
At IUB, how is the Student Technology Fee used?
When printing at IUB, how do I get a credit for unacceptable output?
At IUB, how do I print from my Mac?
Now – about that print queue you should select:
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12. Printing at Kelley IU Printer finder Select these choices!
(For black & white, choose IUB_BW from the available printer(s) dropdown or be prepared to pay COLOR prices for B&W output!)
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13. Printing at Kelley/IU
As a graduate student, you have paid for 1000 pages of output per semester (with automatic rollover of up to 300 pages into Spring semester)
Color printing “costs” you more than black & white printing – see for more details
NOTE: You must be on IU Secure or a wired connection to print, unless you create a VPN connection. For VPN info, see
ATT-Wifi will not allow you to print without a VPN
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14. Network Printer Locations in Grad Building
cg0020prt – In CG 0020 lounge (near vending machines)
cg1014prt – Around the corner from CG 1014
cg1020prt – Outside of classroom CG 1020
cg1050prt – Outside of classroom CG 1050
cg2065prt – Outside of classroom CG 2065
cg3075prt – In CG 3075 (rarely available due to departmental scheduling)
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15. X X Email at IU IU Global email address
indiana.edu
Preferred address should be Exchange
exchange.
iu.edu
gmail.
com
umail.iu.
edu X X
There are many options for , but none offer the full functionality of Exchange for your needs while at Kelley
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16. As A Grad Student
Grad students are expected to use IU’s Microsoft Exchange server for
Available via MS Outlook and/or web interface:
Umail and Imail are not acceptable platforms
Gmail, Hotmail, Yahoo, etc. – also not good
MS Exchange allows for , viewing others’ calendars, scheduling appointments, etc.
All of your instructors use Exchange…so YOU SHOULD TOO!
To set your preferred , visit:
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17. Technology Support - UITS
UITS – University Information Technology Services - IU Campus Wide Support Organization
Computing accounts
Passphrases
Mobile device support
Server & system administration
Hardware & software support
Knowledge Base
Support center
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18. Technology Support - KSBIT
KSBIT – Kelley School of Business Information Technology
Primary
Provide support for KSB faculty & staff
Provide support for KSB classroom technology
Secondary
Provide limited support for KSB graduate students
Microsoft Outlook profile configuration
Antivirus installation & configuration
Network connectivity
KSB printer installation & configuration
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19. Technology Support – KSBIT (continued)
Provide loaner laptops (PC’s only, 1 week duration, renewable with authorization, 3 week limit per semester)
Provide equipment loans (camcorders, digital cameras, LCD projectors, screens, etc) – faculty sponsor required
Ethernet cables (KSB grad students only)
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20. Notebook Computer Support
UITS Support Center
Telephone: (free & available 24x7)
(free & available 24x7)
Live Chat session: -
UITS on-line help – (free & available 24x7)
Walk-in: The Information Commons (1st floor of main library) Open M-TH until midnight; 9pm Fri; Noon-5pm Sat; Noon-Midnight Sun
KSBIT
KSBIT Home page
Monday-Friday 7:30am-5pm in CG0013
Contact Info: or
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21. Supplemental Info
Check with your manufacturer before you take your laptop out of the U.S. as some companies require registration prior to obtaining warranty service in another country.
If any software installation asks you to install a wireless or network bridge, DO NOT DO THIS!
If you receive from KSBIT, UIPO, TSSO, or SOBACCT asking you to contact the KSBIT Help Desk, please do so ASAP! It’s very likely that you have a laptop issue that needs to be addressed – failure to do so could get your network access at IU temporarily blocked!
Drain your battery fully about once per month – to reset “fuel gauge”
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22. Supplemental Info (cont.)
Back up your critical data weekly to at least 1 other resource, 2 would be better (USB flash drives, ext. HD’s, IU Box, etc.)
Mac users – don’t be fooled by the, “I have Mac & don’t need antivirus protection” school of thought. Google Mac virus for info.
Get renter’s insurance!
Use sleep/hibernation modes carefully
Use password for machine startup
Set antivirus & Windows for automatic updates and scans
See for free software
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23. Supplemental Info (cont.)
Protect Yourself & Your Data
You will never be asked for your IU passphrase – EVER! If someone asks you for it, it is a scam – DON’T FALL FOR THIS!
There is no user level firewall at IU, so it’s up to you to be smart
Use Windows Firewall, antivirus protection, anti-spyware software, and follow “best practices” advice
Exchange server level filters are in place to help protect you, but you can make & manage your own rules if desired
10/13/2018