1. The Art of Collaboration in Unsaleables Management
Gene Schachte
Sr. Manager, Reverse Logistics

2. For the Next Hour: Maintain Support Market Your Results Expectations
Approach
Scope
Why Collaborate
Define Collaboration

3. SUCCESS !! What is Collaboration? Collaboration is: Cross Functional
Ownership and Accountability
Working toward a common goal
Sharing resources, ideas, and results
Enhanced partnerships
SUCCESS !!

4. Why Collaborate

5. Does Collaboration Work
Unsaleables as a % of Sales for the past 5 years
YES

6. Scope At a minimum, who should be included in collaboration?
Internal Resources
Sales/Brokers
Marketing
Packaging
Logistics
Finance
Customer Service
Manufacturing
Planning
Procurement
External Customers
Procurement
Category Management
Logistics
Reclamation Group
Store Operations

7. Approach
Collaboration is an on-going process built from the ground up.
Review Results
Future Planning
Follow-Up
Design
Define Success
Implement
Execute
Full Disclosure
Limitations
Agree to Disagree
Ground Rules
Trust
Open Minded
Engage

8. What Should I Expect?
Initially
Long Term

9. Marketing Your Results
The Program will not work if you do not communicate your results.
Communication:
Incents the team
Celebrates achievement
Garners support for the future
Stimulates thought
Formalizes partnerships

10. Sustainability Maintaining Support
The to any collaboration program is:
Sustainability

11. Results!! Maintaining Support Solid Reporting Frequent Updates
Sustainable improvements
and
Results!!

12. Your Turn