1. “What is it, exactly, that you do?”
Rachel Berrington, MLS
Director, IEEE Client Services

2. About the IEEE Who we are What we do
IEEE is the world’s largest professional organization, dedicated to the practicing engineer and the mission of advancing technology for humanity with over 430,000 members (including 120,000 student members) in over 160 countries
What we do
IEEE has five core areas of activity
Membership
Publishing
Conferences
Standards
Education

3. IEEE publications and tutorials
IEEE Journals & Magazines—Top-cited in the fields of electrical engineering and computing—nearly 160 in all.
IEEE Conference Proceedings—Cutting-edge papers presented at IEEE conferences globally.
IEEE Standards—Quality product and technology standards used by worldwide industries and companies to ensure safety, drive technology, and develop markets.
IEEE Educational Courses—Over 300 IEEE educational online learning courses, plus IEEE English for Engineering.
eBooks Collections— Two eBook collections now available, IEEE-Wiley eBooks Library & MIT Press eBooks Library
Eight New in 2014
Now 1,300+ Annual titles!
Smart Grid, NESC®, 802
More Courses, New Series
IEEE-Wiley and MIT Press

4. The world’s most successful technology organizations rely on IEEE information
Tech Companies
5 out of top 6 Telecommunications companies
28 of top 29 Semiconductor companies
9 of top 10 Aerospace companies
9 of top 10 Communications Equipment companies
6 of the top 7 Computer Services companies
Universities
All of the top 100 engineering schools in US
97 of the Top 100 Technical Universities Worldwide
Government
Defense research and aerospace agencies
Communications and energy labs
Patent offices and scientific councils
Government R&D centers in North America, Europe, Asia and the Middle East
(US News and World Report 2011, Times Higher Education Top Technology Universities)
(Forbes Global 2000 Rankings, May 2012)

5. How I got here 1997: President Student Chapter U of Ariz. SLA
1998: Received MLS
1998: Applied for every open library job in Oregon
1998: Hired! Mentor Graphics – corporate librarian
1999: SLA Oregon Chapter President
2000: Joined SCIP
2000: Invited to join IEEE Library Advisory Council
2002: Hired by IEEE

6. My career path at IEEE Team Mission: Client Services:
Western Manager: 2002 – 2006
Senior Manager:
2006 – 2012
Director:
2012 – present
Team Mission:
Promote scholarly publishing worldwide
Train and build awareness of the IEEE Xplore Digital Library
Partner with IEEE Marketing to develop search assistance tools, training and online tutorials
Provide feedback to product development team
Support initiatives and information needs of IEEE Student Branches

8. IEEE Client Services/University Partnership Program
10/13/2018
IEEE Client Services/University Partnership Program ?

9. 2013 Highlights: Peking U/IEEE Library Scavenger Hunt
“This is the most exciting and fantastic event ever. No library event has ever attracted so many people walking into the library like this.” – UP library director
Over 700 attendees

11. 2013 Highlights: Improving Discovery Tool results
Team tackles the big 3 – Primo, EDS, and Summon
Best practices document created and published on Client Services site
CSMs trained on test searches

12. 2013 Highlights: India zero use campaign
In January, 109 zero usage customers
One year later, 32 zero usage, 48 zero downloads
How? 9 regional meetings, webinar series combined with tech talks, monthly newsletter

13. And the highlight of all highlights
George goes viral

14. Total Customer Activities in 2013
In-person visits = 547
13,777 attendees
Webinars = 279
3,580 attendees

15. SLA Texas Chapter Webinar
Team travel in one year
Malaysia
Turkey
Lithuania
Thailand
Australia
Poland
Germany
Sweden UK
South Africa
Namibia
Botswana
Argentina
Uruguay
Mexico
Slovakia
Trinidad
Czech Republic
10/13/2018
SLA Texas Chapter Webinar

16. Other Librarians @ IEEE
IEEE Xplore Product Manager
International Dealers (Sales Team)
IEEE Journals Archive Project
Assistant Editor
…and a Corporate Librarian!

17. What skills are necessary for client relations?
Outgoing
Approachable
Knowledgeable
Responsive
Outstanding communication skills
1-on-1
workgroup level
public speaking

18. How important are technical skills? What specific skills?
Ability to thoroughly understand and explain all levels of online search interfaces & data structure
Broad knowledge of library applications and tools
Ability to provide detailed specific requirements to technical teams
Ability to work alone in challenging technical environments

19. What type of individual will succeed?
Diplomatic and able to work with diverse groups - facilitate collaboration
Be confident about core skill set, even if in a unfamiliar "domain“
Comfortable with learning curves and enjoys the ride

20. Trends that we see Huge growth in Asia Changing user expectations
Need for more outreach & targeted communication with groups of users
No one needs training
Pop-up library
Need for author advisory

21. Always improving…. Public speaking Networking & partnering
Marketing my organization, my team and myself
Continue to learn new technologies

22. Why we love it.
We are passionate about the mission : “Advancing Technology for Humanity”
We get to meet a lot of really smart people
We get to travel and visit libraries

23. Volunteering with SLA Rachel Berrington Ruth Wolfish George Plosker
Past Chair, SLA Oregon Chapter, Past Chair U of A SLA
Ruth Wolfish
Past Chair, NJSLA, SLA Chapter Cabinet Chair Elect
George Plosker
Chief Strategist, SLA San Andreas Chapter
Jalyn Kelley
Past Chair, SLA Texas Chapter
Dhanu Pattanashetti
Editor, SLA Asia Newsletter

24. Questions?

25. Thank you!
Rachel Berrington
@ieeerachel