1. Site Survey

2. Introduction
This section instructs you on how to perform a thorough site survey.

3. Objectives After completing this module, you should be able to:
List the steps to conduct a proper site survey
Explain the installation plan to the customer (mounting locations, cable routing, etc.)
Keep the customer informed of any revisions, if they occur

4. Site Survey Work Sheet

5. Site Survey Pre-Arrival
Determine the ODU Pointing Coordinates
DIRECTV receiver
Azimuth – left and right
Elevation – up and down
Tilt – clockwise and counter-clockwise

6. Site Survey
ODU Pointing Coordinates

7. Site Survey Arrival Observe Observe the Site
Look for obstructions, trees, buildings, future construction, etc
Look for the type of construction of the home, roof pitch, etc.
Observe
Look for power and phone entry points to the residence
Do not walk around the home until you introduce yourself to the customer.

8. Site Survey Arrival Meet & Greet
State who you are and who you are with
Show your badge
Greet the customer by Mr. or Mrs. and their last name
Confirm that the customer is over the age of 18
Ask about animals and children
Meet & Greet

9. Site Survey Customer Communication
Confirm with the customer the services and equipment ordered
Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals
Look for items that could be damaged by you or your tools
Explain that you will be performing an internal and external site survey

10. Internal Site Survey

11. Internal Site Survey Receiver location
Current television picture quality (benchmark)
Customer equipment configuration
Telephone jacks
Ask the customer if the have DSL service
Operating electric outlet > (Is this a switched outlet?)
Internal cable routing
Potential safety issues, pets, inaccessible parts of the property, etc.

12. Internal Site Survey Check the electrical outlets
It is advised to not install the IRD under the following conditions:
Open ground
Open hot
Open neutral
Hot ground reversed
Hot neutral reversed
Advise the customer of any problems

13. Site Survey Work Sheet

14. External Site Survey

15. External Site Survey Locate house utility ground Locate power entry
Locate phone entry (NID – Network Interface Device)
Line of sight
Obstructions
Future obstructions
ODU mounting
Type of home construction
Cable routing
Determine installation requirements

16. Site Survey Work Sheet

17. External Site Survey Locating the Satellites Inclinometer Elevation –
0° to 90°
Compass
Azimuth -
0° to 360°

18. External Site Survey Practice Exercise
Locate the azimuth coordinates using the compass

19. External Site Survey Practice Exercise
Locate the elevation coordinates using the inclinometer

20. External Site Survey Using Another Type of Compass Dial 360 degrees
0 degrees is magnetic North
Needle points North
Align needle on 0 degrees, or North
Locate the azimuth degrees on the dial

21. External Site Survey Clear Line of Sight Obstructions Tree growth
Foliage in the spring
Buildings
New construction

22. External Site Survey
Clear Line of Sight?

23. The DIRECTV Fleet

24. External Site Survey Clear Line of Sight Programming required
Satellite locations
Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5°
10° on each side
Future upgrades

25. External Site Survey
Clear Line of Sight

26. External Site Survey
Clear Line of Sight

27. External Site Survey
Clear Line of Sight

28. External Site Survey
Bore Sight
What is bore sight?

29. External Site Survey
The LNB Arm
The Satellite

30. External Site Survey
Bore Sight

31. Site Survey – Line of Sight Azimuth
Los Angles, CA Azimuth required to see the 101° satellite “bore sight” = 137°
Denver, Colorado Azimuth required to see the 101° satellite “bore sight” = 166°
Orange, NJ Azimuth required to see the 101° satellite “bore sight” = 231°
119°
110°
103°
101°
99°

32. External Site Survey Line of Sight - Elevation
The satellites orbit 22,300 miles from Earth near to the equator line
North America is between 26° N and 71° N above the equator

33. Site Survey: Review the Plan
Customer Communication
ODU location
Cable route
Receiver locations
Additional charges
Get approval

34. Summary Now that you have completed this
section you should be able to:
List the steps to conduct a proper site survey
Explain the installation plan to the customer (mounting locations, cable routing, etc.)
Keep the customer informed of any revisions, if they occur

35. Exercise Written Exam Hands-on Role Play: Customer Communication
Place site survey steps in the correct order
Hands-on
Use a DIRECTV receiver to locate the azimuth, elevation and tilt of the ZIP codes provided
Locate utility ground
Use the compass and inclinometer
Role Play: Customer Communication

36. Thank you!