1. What do Key Performance Indicators (KPI) do?
KPI’s help identify and focus on company issues before they are noticed in the bottom line.
What you can measure you can manage - and - what you can manage you can leverage.
Decision makers need at-a-glance access to key business metrics so they can quickly assess the health of the business and take command conditions when change.
ANSWERS THE FOLLOWING QUESTIONS:
How efficiently do we manage ship supply in our company?
How can we achieve more control and better financial results through:
Business process changes
Better use of technology solutions
14 October 2018

2. What can KPI’s tell us about the following?
Supplier Performance
..% of Wrong Deliveries (Right item delivered to vessel in time)
RFQ to PO – Supplier response
BENEFITS: Reduced down time, time & money saved
Purchasing Efficiency
How many PO’s processed per staff
BENEFITS: Less administration, more time for purchasing, time & money saved
Cost Control
..Spend by supplier
Cycle time (REQ – Delivery)
BENEFITS: Better prices from suppliers, lower costs, less administration, time & money saved
Data Quantity
… ..Error Handling (# of doc. that require additional clarification)
BENEFITS: Less off hire, lower communication costs, saved time & money
14 October 2018