1. Complaint Process Overview
Step 6. Record information in the database.
Step 5. Patient/Family(SDM) is contacted with follow up. (Closure expected in 30 days)
Step 4. Review by all involved.Contact Patient/family member when to expect follow up. (Contact expected within 14 days)
Step 3. Information gathering by Manager or Chief.
( Lead assigned by QRM.Consent of individual required. )
Step 2. Notification of Receipt of Complaint and complaint resolution process and timelines.(if address or provided within 2 days)
Step 1. Complaint intake and processing.