1. The Research Enquiry Service
Manuela Alfé
REA. A1
FP7 Support
InfoDay on 2013 Environment Calls FP June 2012

2. Outline How the Research Enquiry Service (RES) operates RES activities2
Outline
How the Research Enquiry Service (RES) operates
RES activities
Some figures
EU-27 enquiries in
What can RES do for you?

3. 3
How the RES operates
Enquiries directly sent via the webform

4. 4

5. 5
How the RES operates
Service provided by the Europe Direct Contact Centre
Back-office at REA.A1 (FP7 Support): management of complex enquiries
In case of questions concerning calls for proposals enquiries need to be sent at least two weeks before the respective call deadlines
Before submitting an enquiry:
Check relevant helpdesks for more specific questions such as forgotten passwords (experts, proposals, etc.), technical aspects of proposal submission, or IT problems.
Read FP7 FAQs

6. 6
RES activities
Single entry point for all enquiries related to European research;
Straight forward questions answered directly by EDCC: time to reply = average of 3 working days;
More complex questions answered by specialised help-desks (within the EC or Agencies): maximum time to reply = 15 working days

7. 7
Some figures (1)
Year
Total number of enquiries
Enquiries about ENV programme
% of enquiries about ENV programme /total enquiries
2009
7302
135
1.8%
2010
7171
182
2.5%
2011
7123
158
2.2%

8. Some figures (2): Enquiries by subject in 20118
Some figures (2): Enquiries by subject in 2011

9. Some figures (3) : Enquiries by programme in 2011

10. 10
What can RES do for you?
Be the single contact point for beneficiaries when preparing proposals and managing projects;
Re-direct participants towards responsible services dealing with FP7 implementation;
Enhance the understanding of FP7;
Promote the role of National Contact Points (NCPs) among enquirers;

11. Thank you for your attention!
Research Enquiry Service website: