1. Compliant & Archived Mobile Messaging
Managed. Secure. Reliable. IT Ready.

2. TeleMessage Company Overview
Founded 1999
Privately owned; Profitable
Offices
Americas Headquarters – Acton, MA
R&D Center - Israel
Experience
Tier1 Telecoms, Fortune 500 companies, Government agencies
Cloud SaaS and On-Premises
Products:
Secure Mobile Messaging Mass Messaging

3. Global Footprint ( Partial List )

4.  Mobile text communication must be Archived 
Main Market Trends
Messaging apps usage, expansion and growth is skyrocketing: SMS, iMessage, WhatsApp, Viber, Line, Facebook Messenger, WeChat
BYOD: Employees text business information over SMS & consumer apps
Employees communicate via Mobile & use collaboration tools is no longer the only/main means
Regulation, Compliancy, Security & Privacy protection: HIPAA, HITECH, GDPR, SOX…
 Mobile text communication must be Archived 

5. To comply  Must archive mobile text
Financial Services
Compliance & regulation: SOX, FINRA, SEC, GLBA, Dodd-Frank (USA); FSA and FCA (UK); MiFID II (EU)
FINRA Regulatory Notice 07-59:
“…. have supervisory policies and procedures to monitor all electronic communications technology used by the
Healthcare
Compliance & regulation: HIPAA, HITECH (USA), GDPR (EU)
USA: PHI sent via text message must be encrypted, and achievable.
45 CFR : “retain the documentation… for 6 years from the date of its creation or the date when it last was in effect, whichever is later.”
Government
Compliance & regulation: The Freedom of Information Act, Federal Rules of Civil Procedure (FRCP), Federal Information Security Management Act (FISMA)
Summary: Text messages are considered a public record because they are a business records related to the work of the agency.
Energy
Compliance & regulation: Companies in energy, oil, gas & petrochemicals, need to monitor & record communication.
Federal Energy Regulatory Commission (FERC) Order #717
“all s, voic , text messages and other communication between energy companies’ transmission and marketing functions must be retained for five years. “

6. Everyone is mobile nowadays
33% of an information worker’s time is spent on a mobile device
88% of employees use mobile for work while on personal time
Only 50% of work generated on mobile is ever archived
42% of work-related content is accessed via mobile devices
31% of content is created on mobile devices

7. Our offering Archive Mobile Messaging
Solutions to archive SMS, MMS, IP messaging Apps & Calls
Employee messaging App & an Enterprise Mobile Number
One BYOD mobile device, Two-mobile numbers
Archive all SMS/MMS text messages
Search, track and retrieve messages
Deposit mobile messages with any archiving vendor
Secure communication between employees
Secure co-worker messaging, group chat, calls
Use from: Web, Mobile, Outlook and APIs
Multi-channel broadcast & emergency alerts: Apps, SMS, Voice
Full administration and reporting

8. Archiving options (1/2) Mobile Messaging Apps
iOS and Android Apps for co-worker chat
Detailed delivery receipts: Sent, Delivered, Read
Send text, audio, images, video, documents, location
Virtual enterprise number
A secondary enterprise number is provided to the employee
Texting app installed on smartphone
Messages sent/received over the enterprise number arrive at the texting app

9. Archiving options (2/2) Wireless copy from device (Android)
A copy of all mobile SMS/MMS messages is sent from mobile phone to an archive server
SMS/MMS upload app on smartphone
Network based archiving
Messages are archived by the mobile operator at the network level, a copy is sent to an archive server
Can work for legacy phones. Enterprise only, no BYOD
No App on mobile phone

10. Summary of archiving options
Mobile Messaging Apps
Virtual Enterprise Number
Network Based archiving
Copy from Device (Android)
Phone Owner
Enterprise/BYOD
Enterprise only
Supported Devices
iOS & Android Smartphones
Any phone
Android Smartphones
Supported Countries
All countries & All carriers
Most countries
Selected US carriers
Supported Carriers
All carriers
ATT & Verizon (T-Mobile, Sprint – Roadmap)
Private employee information
Work related messages
Work + Private messages
Secure messaging
To other secure apps No
User behavior
Uses App for messaging
Charges
Fixed monthly charge paid by enterprise
Messages paid by enterprise Virtual number paid by enterprise
Messages paid by enterprise (as part of mobile plan)
Additional carrier charge for network archiving
Messages paid as part of mobile plan (Enterprise/BYOD)
Additional archiving charge
Timeline
Available
Q1/2017

11. Compliant & Secure Messaging Apps
Authenticated, Secure Messaging with Co-workers and Groups
All text communications sent using the app can be time and date stamped, tracked, logged and archived
Seamless SMS text messages and IP messages to other Apps users
Advanced delivery status: sent, delivered, read, failed etc.
Send text, multimedia, files, location
Self destruct messages with limited timespan
Remotely lock and wipe messages

12. Sample partner site: Sprint

13. One Device, Two phone numbers
Enterprise Number
Secure app associated with Enterprise Number
Archive all SMS/MMS chats
Compliance, authentication and complete audit trail
Track when messages are sent, delivered, read & answered
Personal Number
Enterprise/BYOD device of employee choice
Keep personal number & communication private
Employee personal number uses native phone
Personal data & messages are still kept when enterprise data deleted
Any Android/iOS device

14. How does it work? Mobile Messaging Apps
Chat securely using enterprise apps
Send text, voice, images, audio, video, documents, location
Individual chats, chat groups and broadcast lists
Track delivery status and read confirmations
Supports BYOD devices and company-owned phones
All messages are seamlessly archived
Employees install a messaging app on their mobile phones
Employee can freely exchange messages with other co-workers
Copy of messages is stored in the TeleMessage archiving server
TeleMessage forwards archived messages to centralized enterprise archiving (Optional)
Employee exchanges mobile messages with co-workers using the app
App sends mobile messages via the TeleMessage server
TeleMessage can push archived messages to any archiving vendor

15. How does it work? Enterprise Number
Meet your compliance & regulatory needs with 100% SMS/MMS archiving, monitoring and analysis.
Secure SMS/MMS Archiving captures all messages sent and received by employees and customers
Safeguard business data, Speed customer engagement, Support compliance
Archiving over virtual numbers allocated to employees
Works on Android or iOS operating systems
Supports BYOD devices and company-owned phones
Message archiving management and comprehensive mobile compliance

16. How does it work? Network Based Archiving
Each mobile carrier is provisioned to archive SMS/MMS messages for Enterprise only (no BYOD) phones on his network
TeleMessage collects copy of SMS/MMS messages of company employees from all mobile carrier(s) and stores them centrally
Optional: TeleMessage forwards a copy of archived messages to centralized archive of the enterprise customer
Phone is provisioned and employee exchanges SMS/MMS messages
Messages are sent via the network of the mobile carrier
TeleMessage retrieves a copy of the messages to its archiving server
TeleMessage forwards archived messages to centralized enterprise archiving (Optional)
Regular SMS/MMS sent over mobile network
TeleMessage connects to all Mobile carriers
TeleMessage can push to enterprise archiving

17. How does it work? Wireless copy from device
Employee replaces native messaging with a similar messaging App (Android only)
Employee can send SMS/MMS messages regularly
SMS/MMS app on phone forwards a copy of messages to the TeleMessage server for archiving
Optional: TeleMessage forwards a copy of archived messages to centralized archive of the enterprise customer
ing systems
Supports BYOD devices and company-owned phones
Message archiving management and comprehensive mobile compliance
Employee installs a special SMS/MMS native messaging App on his Android device
Employee can freely exchange SMS/MMS messages.
Copy of SMS/MMS uploaded by App to the TeleMessage archiving server
TeleMessage forwards archived messages to centralized enterprise archiving (Optional)
Employee installs an SMS/MMS app
App sends SMS/MMS copy
to TeleMessage server
TeleMessage can push to enterprise archiving

18. Secure Voice & Video calls Q2/17
Archive all calls and chats
Click-to-Call any contact of chat group
One-on-One and Group conference calls
Calls other apps or Web/Desktop users
Admins configure calls policy, routing, archiving, provisioning of call capabilities
End-to-End call encryption
Call archiving and retrieval by admins

19. Archive & control voice calls Q2/17
Call Capabilities
1:1 Voice & Video Calls + Group Voice Conferencing
WebRTC based codecs
Enables calls between: Android & iPhone Apps + Web Browsers
End-to-End encrypted calls
Administrations call policy:
Record and archive calls
Allow/Ban voice or video calls
Allow/Ban conferencing or 1:1 calls
Route calls via servers/countries/network

20. Multi-channel emergency alerts
Send alerts via: SMS, Mobile Apps, Voice calls, Fax &
Send to large groups or individual contacts
Detailed delivery status for each recipient/device
Two way messaging with replies in all channels
Fallback to SMS if Push notification message not delivered
Detection of voice mail, busy, no answer, fax machine, hang-up + retry logic
Voice calls Combine Text-to-Speech or recorded prompts with multi-choice, voice or text reply
Scheduled messaging
Send from Web, Outlook or APIs

21. Our benefits Several Archiving options: Mobile Messaging Apps
Virtual Enterprise Number
Network Based archiving
Copy From Device (Android)
Archive Enterprise and BYOD phones
Centralized storage of messages & related metadata On- Premises at Enterprise or Cloud
Integrated with archiving vendors
Comply with regulations: Full Audit and Retrieval capabilities. Find, sort, verify and export information by approved personnel
Supports MDM/EEM solutions

22. Summary: Compliant & Archived Mobile Messaging
SMS, MMS & Voice Archiving: Keep electronic records of text messages and phone logs ahead of regulatory audits
Store messages at any archiving vendor
Meet Regulatory Compliance & Standards: Including SOX, HIPAA, GDPR… with ISO 9001 & ISO certification
Administration, Policy enforcement, Reporting & Global Address Book
On-premises or Cloud SaaS
Single system for co-worker & external communication:
SMS/MMS chat with customers and partners
Secure chat with employees
Enable for advisors, partners and channels
Multi-channel emergency alerts and incident management APIs

23. Goodbye