2. Veterans Directed Home and Community Based Services (VD-HCBS)
The Veterans Administration and the Local Community Working Together to Help Veterans Live at Home
Susan D. Blevins
VD-HCBS Case Specialist
Area Agency on Aging
Alamo Area Council of Governments
San Antonio, Texas
Stella C. Newberger, LCSW
Department of Veterans Affairs
Contract Adult Day Health Care and Respite
Care social worker, VD-HCBS Program Coordinator
South Texas Veterans Health Care System
San Antonio, Texas

3. The term “Veteran” means a person who served in the active military, naval, or air service, and who was discharged or released therefrom under conditions other than dishonorable.

4. What is VD-HCBS?
Veteran-Directed Home and Community Based Services (VD-HCBS) is a program of the VA for self-directed care.
VD-HCBS empowers Veterans to choose and manage services and supports in their homes as an alternative to living in a long-term care facility.
The Veteran or Veteran Representative hires, supervises, evaluates and pays the Employee to provide specific services and supports that the Veteran needs to live in his or her own home.

5. Consumer or Self-Direction
The Consumer decides:
What services, supports and goods are needed
Buys supports and goods to achieve his or her goals
When the services and supports are to be provided
Who provides those services and supports
Hires and manages his/her own Employees to provide the services and supports
Where the services and supports are provided
How the services and supports are provided

6. Consumer Direction or Self-Direction
Gives the consumer more:
Choice
Control
Flexibility
Freedom

7. The Veterans Administration Provides Several Community-Based Programs
Home Health Aide – Homemaker Program
Respite Program
Contract Adult Day Health Care
Home Telehealth
Home Based Primary Care

8. Consumer satisfaction
What Makes VD-HCBS an Attractive Alternative to Traditional VA Care Models?
Cost savings
More efficient use of resources
Consumer satisfaction

9. VD-HCBS Partnership
CBO
VET
FMS VA

10. The VA-CBO Partnership
VA Initiates Referral to Community-Based Organization(CBO):
CBO Contacts Veteran or Representative to Set Up Service:
Referral from a VA Primary Care Social Worker to VD-HCBS Coordinator, who
Performs Case Mix Assessment to Determine Budget
Offers program to Veteran (Veteran must agree)
Refers to CBO:
Area Agency on Aging (AAA)
Aging and Disability Resource Center (ADRC)
State Unit Aging (SUA)
Explains VD-HCBS
Conducts Client Needs Assessment
Develops care/service plan
Trains Vet or Rep to be an Employer
Assists with recruiting and hiring for Veteran
Monthly phone calls
Quarterly home visits

11. Basic Qualifications for VD-HCBS Program
**All Veterans in VD-HCBS program must have a PCP through their local VA system
Source: Julie Larsen LCSW, VD-HCBS Program Coordinator, SLC VAMC

12. Once Consumer is Enrolled, VA and CBO have a Continuing Relationship
CBO Roles and Responsibilities
VA Roles and Responsibilities
Veteran Advocate
Inform VA Liaison of any status changes regarding Veteran
Monthly case management meetings
Administrative
VA Liaison
Oversight of Rainy Day Fund and Budget

13. CBO’s Role and Responsibilities
The CBO assigns a Care Manager who will:
Assess the Veteran’s needs
Educate the Veteran about the program
Help the Veteran create a Consumer-Directed Service Plan and Budget
Provide information and referral to help the Veteran find the services and supports the Veteran needs, including employees
Keep the local VA Medical Center informed about the Veteran’s status

14. CBO’s Role and Responsibilities
Contract with a Financial Management Service (FMS) to set up the Veteran’s account, through which the Veteran will
Submit bills for the purchase of services/supports
Assure employee(s) receive pay and benefits
Monitor billing to be sure expenditures are within budget and to assure Employees are receiving their pay and benefits
Help the Veteran evaluate how the VD-HCBS is working
Help the Veteran learn how to be an effective employer
Help the Veteran’s employee(s)
Understand their role in relation to the Veteran
Complete the paperwork required by the VA and the state to be an employee of the VD-HCBS
Help the employer and employee resolve problems

15. Veteran Roles and Responsibilities in VD-HCBS
Veteran or Veteran Representative

16. Veteran Roles & Responsibilities
The Veteran is responsible for
Cooperating with the CBO Care Manager to plan and direct the Veteran’s Service Plan and budget
Functioning as the employer
Recruiting, hiring and firing employees
Planning employee work schedules, training and assignments
Keeping time sheets and other employee records
Submitting time sheets to Financial Management Service for employee payment
Performing annual evaluations
Managing finances, to include
Submitting purchase requests to Financial Management Service
Managing a Rainy Day Fund

17. What If a Veteran Is Unable to Manage an Employee?
The Veteran’s family or friends can help the Veteran as
Legally Authorized Representatives, who have Power of Attorney,
Court Appointed Guardians
A designated Representative to help with decisions or the management of the VD-HCBS program, or
An Employee of the Veteran
One person can’t be both Representative/ Guardian and Provider

18. States with VD-HCBS Programs updated April 2018
1. Alabama 2. Alaska 3. Arkansas 4. California 5. Colorado 6. Connecticut 7. District of Columbia 8. Florida 9. Hawaii 10. Idaho 11. Illinois 12. Indiana 13. Iowa 14. Kentucky 15. Louisiana 16. Massachusetts 17. Maryland 18. Maine 19. Michigan 20. Mississippi 21. Missouri
22. Montana 23. New Hampshire 24. New Jersey 25. New Mexico 26. Nevada 27. New York 28. North Carolina 29. Ohio 30. Oklahoma 31. Oregon 32. Pennsylvania 33. Puerto Rico 34. South Carolina 35. South Dakota 36. Tennessee 37. Texas 38. Utah 39. Virginia 40. Vermont 41. Washington 42. Wisconsin

19. Current Locations participating in the VD-HCBS program as of April 2018.
1. Central Alabama, AL 2. Tuscaloosa, AL 3. Anchorage, AK 4. Fayetteville, AR 5. Little Rock, AR 6. San Diego, CA 7. Denver, CO 8. Grand Junction, CO 9. West Haven, CT 10. Washington, DC 11. Bay Pines, FL 12. Miami, FL 13. Gainesville, FL 14. Tampa, FL 15. West Palm Beach, FL 16. Orlando, FL 17. Honolulu, HI 18. Boise, ID 19. Hines, IL 20. Danville, IL 21. Marion, IL 22. North Chicago, IL 23. Chicago, IL 24. Fort Wayne, IN 25. Louisville, IN
26. Indianapolis, IN 27. Iowa City, IA 28. Lexington, KY 29. Shreveport, LA 30. Bedford, MA 31. Boston, MA 32. Perry Point, MD 33. Augusta, ME 34. VA Ann Arbor, MI 35. Battle Creek, MI 36. Detroit, MI 37. Iron Mountain, MI 38. Saginaw, MI 39. Biloxi, MS 40. Saint Louis, MO 41. Kansas City, MO 42. Fort Harrison, MT 43. Manchester, NH 44. Lyons, NJ 45. Albuquerque, NM 46. Las Vegas, NV 47. Reno, NV 48. Albany, NY 49. Syracuse, NY 50. Fayetteville, NC
51. Durham, NC 52. Chillicothe, OH 53. Toledo, OH 54. Muskogee, OK 55. Portland, OR 56. White City, OR 57. Roseburg, OR 58. Coatesville, PA 59. Philadelphia, PA 60. Erie, PA 61. San Juan, PR 62. Charleston, SC 63. Sioux Falls SD 64. Nashville, TN 65. Temple, TX 66. San Antonio, TX 67. Houston, TX 68. Salt Lake City, UT 69. Richmond, VA 70. Hampton, VA 71. White River Junction, VT 72. Seattle, WA 73. Spokane, WA 74. Wallawalla, WA 75. Milwaukee, WI 76. Tomah, WI

20. Veteran’s Directed Home and Community Based Services
Case Studies

21. Veteran’s Directed Home and Community Based Services
Video: central texas vd-hcbs Featuring Thomas Wilson, LCSW, Central Texas AAA/ADRC

22. Transforming the Delivery of Resources for San Antonio’s Transitioning Service Members, Veterans and Their Families
February 2018
San Antonio, TX

23. The TXServes Solution
Quickly navigate veterans, service members, and military families to the right services, resources, and care
AmericaServes provides a series of place-based efforts focusing on coordination of service and care delivery across 15 service domains
Using technology and a person-powered backbone of support, AmericaServes streamlines referrals between participating providers
Identifies appropriate services for clients from providers that can actually meet those needs
Ensures a positive connection between the client and providers and confirms that the clients’ needs are addressed

24. TXServes COORDINATES SERVICES AND CARE
The TXServes Solution
TXServes COORDINATES SERVICES AND CARE
Our network includes providers offering a comprehensive range of services, such as:
Benefits
Clothing & Household Goods
Education
Employment
Food
Health
Housing
Individual & Family Support Services
Legal
Money Management
Social Enrichment
Spiritual Enrichment
Sports & Recreation
Transportation
Utilities

25. TXServes: Building Tangible Impact
Veteran/Military Family
Walks Into Network Provider
Self-Refers via Web or Phone
Sends Referral to
Coordination Center
Coordination Center
Sends Referral to
Network Provider
Referral Delivered to Coordination Center
For Intake
Coordination Center Sends Referral to Network Provider

26. TXServes – San Antonio Providers Onboarded Thus Far
TXServes – San Antonio Registered Providers
By assembling providers across service categories in our network, we are able to ensure that all service gaps – specifically in our core 5 focus areas – are addressed to ensure impact.
TXServes – San Antonio Providers Onboarded Thus Far
Greater Randolph Area Service Program
The Ecumenical Center
WorkSource Solutions Bexar County
Allied Universal Security
Bexar County Veteran Service Office
Guadalupe County Veteran Service Office
VETTED Foundation
Lone Survivor Foundation
The Next Horizon
Vet TRIIP, Inc.
American GI Forum
SACVF
Military Officer Association of America Alamo Chapter
Alamo Call-A-Ride 4 Vets
PTSD Foundation of America
San Antonio Food Bank
10000Strong
Onward to Opportunity
Military Veteran Peer Network
The LiftFund
Hire Heroes USA
San Antonio Bar Association
Texas A&M San Antonio
Texas Veterans Commission
Operation Supply Drop
STVHCS
IVMF/VCTP
AVANCE- San Antonio
Haven for Hope
Vets4Warriors
Wounded Warrior Project
Hope for the Warriors
Crosspoint Inc
Bexar County Behavioral Health
Texas Veterans Commission-Employment Division
The Inspiration Center
Project Mend
U.S. Small Business Administration
Alamo Community Group
The Center for HealthCare Services (CHCS)
Northwest Vista College
Military Child Education Coalition (MCEC)
Family Endeavors
 City of San Antonio
United Way
JBSA (DOD)
Alamo Colleges - NLC
Notable Highlights:
65 provider organizations have firmly committed to, are in process, or have completed onboarding
All 5 Workforce Solutions offices covering Bexar County are committed
The San Antonio organizations run the gamut from Animal Care to health and human service providers. A few of our best providers currently participating in the network are – Veteran Affairs, United Way, SA Food Bank, Family Endeavors, SAMMinistries, TVC, Bexar County VSO, UTSA, UIW, and Alamo Colleges.
HIPAA Compliant

27. Provider Enrollment Information
TXServes Link:
  - This is the direct link to the TXServes website
Phone: SA 4 VETS ( )
Provider Training Link:
- This is the direct link to webinar training for the UniteUS platform that is used to navigate the TXServes program. Designated staff that will be utilizing the Unite Us platform will need to complete a one hour training.
Provider Enrollment Link:
This is the direct link to set up your profile.

28. Contact Information
Gary Timpson, Veterans Program Coordinator
Bexar Area Agency on Aging
Philip Jones, Manager

29. Veterans Directed Home and Community Based Services
Susan D. Blevins
VD-HCBS Case Specialist
Area Agency on Aging
Alamo Area Council of Governments
San Antonio, Texas
Stella C. Newberger, LCSW
Department of Veterans Affairs
Contract Adult Day Health Care and Respite Care social worker, VD-HCBS Program Coordinator
South Texas Veterans Health Care System