1. Office 365 Performance Management

2. Meet Paul Andrew | @pndrw
Office 365 Technical Product Manager
Office 365 datacenter, networking, identity management
Passion for informing and inspiring IT Professionals to create simpler solutions to complex problems
Meet Alice Appleton
Office 365 Business Planner
Office 365 datacenter planning and education business
Passion for improving end-user experiences

3. M2: Office 365 datacenters and network

4. End to end datacenters and network

5. Unparalleled experience with datacenters
1989
1995
2000
2005
2010
2012
2013
1st Microsoft Datacenter
Microsoft Security Response Center (MSRC)
Xbox Live
Global Foundation Services (GFS)
Trustworthy Computing Initiative (TwC)
Malware Protection Center
Office 2013
Office 365
One of the world’s largest cloud providers and datacenter/network operators

6. Huge Microsoft investments in infrastructure
Microsoft has invested $15 billion in infrastructure, building over 100 datacenters and we are constantly evaluating new locations
Our high-performing network is one of the top 3 in the world with public peering in 23 countries/regions with 2,000 ISPs.
Our Datacenters support over 20 Million businesses and over 200 Online Services. Office 365 is sold in 131 markets, 43 languages, and 25 currencies.

7. Global Scale: DC growth
Office 365
DC locations
Other Microsoft DC locations
Microsoft has datacenter capacity around the world…and we’re growing
Dublin
Chicago
Amsterdam
Quincy
Boydton
Japan
Shanghai
Cheyenne
Des Moines
Hong Kong
San Antonio
Singapore
Brazil
35+ factors in site selection:
Proximity to customers
Energy, Fiber Infrastructure
Skilled workforce
Australia
1+ million servers
100+ datacenters in 40+ countries/regions

8. Evolving services to cloud-scale
Delivering Cloud-Scale services requires a radical restructuring of technology, processes and people
Enterprise IT
Cloud-Scale
10,000
Custodians
Directional
Pull
Physical
Process
Fixed Cost
Silo’d
Loose
Overhead
Regional
Seats
Talent
Data Quality
Data Access
Assessment
Supply Chain
Budget
Architecture
Application Integration
Infrastructure
Reach
1,000,000,000
Designers
Foundational
Push
Statistical
Strategic
Rates
Integrated
Tight
Enabler
Global
Custom
Manual
MTBF
Hardware
Audit
Impacting
99.999%
Primary/Backup
Weeks UI
Deployment
Availability
Operability
Reliability
Security
Network Downtime
Network Availability
Design
Deployment Time
System Admin
Commodity
Automated
Service
MTTR
Software
Intrinsic
Irrelevant
99.9%
Active/Active
Minutes
API
Talent
Architectures
Enterprise
Cloud-Scale
Custodians
Designers
Enterprise
Cloud-Scale
Silo’d
Integrated
Reliability
Operability
Enterprise
Cloud-Scale
Hardware
Software
Enterprise
Cloud-Scale
MTBF
MTTR

9. Growing networks to cloud-scale
Geo-Redundant Service/Application Design
All nodes active, all nodes stateless
Top 3 Most Connected Networks in the World
Peer with over 2000 ISP’s globally
DC-to-Internet Backbone
Multiple Terabits,
Over 50 Points of Presence globally
Global backbone connecting MS Datacenter to the Internet
DC-to-DC Backbone
Multiple Terabits of Capacity
Dark fiber based DC-DC backbone to enable high bandwidth between Datacenters
Dark Fiber
Tens of thousands of Route Miles of owned Dark Fiber Backbone
Million+ 10G DWDM Route Miles of capacity deployed
Cache Node
Hosting Services collocated at User location (metro)
Edge Nodes
Multiple Terabits of Edge Interconnect capacity
Directly connected to more than 2000 networks with over 4,000 connections
Decoupled DCs
Separation of CPU’s Storage, SQL Services
IT Capacity Unit = STAMP
DC Capacity Unit or Workload Appliance
10x Growth 9

10. Office 365 Edge live in 14 locations
The green circles represent Microsoft Edge nodes live for the Office 365 Portal.
The yellow circles represent other Microsoft Edge nodes
Located at the Bing CDNs around the world to optimize access to Office 365 Services

11. Network Peering
Microsoft has more than 50 connection points to the Internet in 23 countries/regions with peering agreements with over 2000 ISPs
Peering points are listed at:
ISPs and Network Operators are invited to peer for routing

12. Rich Clients for Sync and Offline Caching
Outlook, Outlook Web Access, OneDrive for Business
Native clients on tablets, PCs, & desktops
Native clients on mobile devices
Browser-based
Clients also cache with HTML5
Browser-based mobile clients
Office 365 offers a wide variety of options across devices for customers to access the service
OWA uses HTML 5 Offline Application Caching if enabled in Offline Settings

13. The whole system

14. Access to Microsoft datacenters
Server
workloads
Microsoft network
Microsoft edge nodes
Internet peering and routing
Content delivery network
Customer Internet connection
Rich client
applications

15. Only Azure has ExpressRoute
Available for Azure
Connects to dedicated networking equipment in Azure
Not for Office 365
Office 365 uses Internet connectivity
Evaluate peering and network operators

16. Office 365 Dedicated
Shares space in Microsoft datacenters on dedicated hardware
Uses Microsoft network to connect to the Internet
Optionally uses direct network connection to customer premises
Similar to Azure ExpressRoute
Most of this talk is specific to Office 365 multi-tenant

17. M2 Summary: Office 365 datacenters and global network
Microsoft experience with datacenters
One of the top three global networks
Microsoft Edge and Content Delivery Networks
ISP Peering
Office clients applications for offline sync
End to end performance involves all of this