1. Session 4: Total Quality Management
Total Quality Tools and Statistical Thinking (2)
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2. Reasons for Using Tools
According to Joseph Juran:
… most people devote too much attention to control and too little to planning and improvement …
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3. Types of Tools Tools for Quality Planning:
Quality Function deployment 
Concurrent Engineering
The New Seven management and Planning Tools
Tools for Continuous Improvement:
Tools for data Collection and Analysis 
The Deming Cycle
Poka-Yoke (Mistake Proofing)
Benchmarking
Creativity and Innovation
Statistical Thinking
Santiago Ibarreche © 2003

4. Concurrent Engineering
Objectives:
Distinguishing the character of the product in order to determine appropriate design, production or operation methods, and ensuring the rapid repair of products or solution of conflicts
Analyzing product and operation functions so all design decisions can be made with full knowledge of how the item is supposed to work and so all team members understand it well enough to contribute.
Relating product function to production methods. Computer-aided design tools allow a designer to simulate product performance by varying assumptions within a computer model.
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5. Objectives: (Cont.)
Performing a design-for-manufacturability study to determine if the design can be made easier to produce without affecting performance.
Designing an assembly sequence that integrates quality control and ensures that each part is designed so that its quality is compatible with the assembly method.
Designing a factory or operation system that fully involves workers in the production strategy, operates on minimal inventory, and is integrated with suppliers' methods and capabilities.
Santiago Ibarreche © 2003

6. The Seven New Management and Planning Tools:
Affinity Diagram / KJ Method
Interrelationship Diagraphs
Tree Diagrams
Matrix Diagrams
Matrix data Analysis
Process Decision Program Chart
Arrow Diagrams
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7. Affinity Diagram / KJ Method
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8. Interrelations Diagraphs
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9. Tree Diagram
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10. Matrix Diagrams
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11. Matrix Data Analysis
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12. Process Decision Program Chart (PDPC)
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13. Example of a CPM Chart
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14. Types of Tools Tools for Quality Planning:
Quality Function deployment 
Concurrent Engineering 
The New Seven management and Planning Tools 
Tools for Continuous Improvement:
Tools for data Collection and Analysis 
The Deming Cycle
Poka-Yoke (Mistake Proofing)
Benchmarking
Creativity and Innovation
Statistical Thinking
Santiago Ibarreche © 2003

15. The Deming Cycle
Plan Do
Act
Study
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16. Ishikawa (Fishbone or Cause Effect)
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