1. Important information about studying with Manchester Adult Education
Refresher Learner Induction 2017/18
Important information about studying with Manchester Adult Education
Start

2. MAES FUNDING
MAES courses are funded by the Education & Skills Funding Agency (ESFA).
ESFA funded courses are financed in whole or part by the European Social Fund.

3. Welcome Back! We hope you enjoyed your break- here are a few reminders about learning with Manchester Adult Education
All learners should be reminded about:
Safeguarding and Prevent
The availability of support for finding work via Work Clubs, jobs noticeboards, Learner Advisors
Thinking about their next steps and support available to help with this
Move on

4. You said… …we did! Your Opinion Matters Move on (or will do)
In November we held Learner Forums in our centres to hear about your experience of studying with Manchester Adult Education so far.
Over 100 learners attended the forums, providing feedback and ideas for improvements from themselves and their classmates. Thank you for your time!
Here are a few of the things we’re doing in response…
…we did!
(or will do)
Move on

5. Enrolment You said We did (or will do) Move on
Improve the speed of enrolment by doing more online.
We are investigating the use of some online enrolment for September 2018.
Increase staffing available for enrolment to make enrolment faster.
We are already using all the staff we possibly can but we will recruit and train volunteers to support enrolment in September 18, including previous learners and volunteer interpreters.
Have better information available pre enrolment, for example, what ID to bring.
We will produce posters and improve both published and online information about the enrolment process; we are investigating the use of text reminders.
Offer individual appointment times to cut waiting times during enrolment.
This is difficult to do in practice but we will consider in our planning for September 2018 where it is possible.
Move on

6. Induction You said We did (or will do) Move on
Provide a leaflet with induction information for learners to take away.
To avoid using more paper, we will add more induction information to the Learning Journey folder and make sure the information is easily accessible on MAES Online (including a downloadable PDF leaflet).
Provide a list of the holidays for the course at the start.
This will be added to the induction information that is given at the start of courses.
Give up to date information on all the courses in each centre online.
We are developing MAES Online to give this information.
Produce induction and progression slideshows with audio voiceovers and make these accessible online.
This is a great idea and we will do this in the future.
Move on

7. Other You said We did (or will do) Move on
Give more information about the new GCSE grading system.
We will produce a poster to go up in centres to give this information.
Increase information about employability courses and activities available to learners looking for work.
All staff will promote additional support and opportunities for learners looking for work. Employability staff will also visit classes and run some drop in events in centres.
Move on

8. A reminder about staying safe
Start

9. Safeguarding
Manchester Adult Education is committed to ensure that learners and staff have a safe and healthy place of work and learning environment. Our policy includes safeguarding against abuse.
You are also responsible for your own safety and for preventing injury to others.
Please talk to a member of staff about any safety concerns you have – we can help or point you in the right direction to get help.
Ask learners what they would do if they had any concerns about safety – they should report any concerns to any member of staff.
Move on

10. Prevent
‘Prevent’ is part of the government’s counter- terrorism strategy. It aims to prevent people being radicalised.
The Prevent Duty is about keeping us all safe and within the law. MAES respects the views of individuals and the right to express them in non- extremist ways.
If you have any cause for concern, for yourself or a family member, please talk to a member of staff.
Tell the learners that we have a duty as a public organisation around Prevent. There will be new posters arriving in centres soon to explain more to learners.
Move on

11. Looking for work or need direction?
Start

12. Looking for Work
We have Work Clubs and ESOL Work Clubs in many of our centres which you might want to join.
These are drop-in workshops where staff and volunteers will help you to use a computer to job- search, fill in applications, register with employment agencies and update your CV.
We also have some short courses to help you get work.
Please make sure learners are aware of employability support they can access- from Work Clubs to Jobs, Volunteering and training noticeboards
Look at your centre timetable or ask at reception to find out what is available at your centre
When and where is the nearest Work Club?
Move on

13. What do you want to do after this course?
Do you know what you want to do after this course?
Progression
Do you know about our information, advice and guidance service?
Advice
Do you know about other courses you might be interested in?
Other Courses
Thought about your future?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

14. Think about your long term plans
Progression
Think about your long term plans
We can help you work out the best route to reach your goal- please talk to your tutor or make an appointment to see someone from our Learner Services team to discuss your options.
You may be at the start of your course now but it’s not too early to think about this!
Where do you want to be in 1, 3 or even 5 years’ time?
Encourage a discussion – we want to get learners thinking about their progression routes right from the start of the course.
What job do you want to be doing?
Move on

15. Advice about your future
Impartial information, advice and guidance about learning and work is available at all our centres via Learner Services.
We will help you to develop an Action Plan and prepare for looking for work. You can discuss:
Careers
Courses at Manchester Adult Education and other colleges
Higher education courses
CV writing
Job search skills.
Please ask at the centre office for an appointment.
Want information, advice and guidance?
Move on

16. Other Courses
You may have only chosen one course so far, but we have lots of courses that might suit you.
Please check our leaflets on each area for course listings, or visit our website.
Ask at the centre office for more info or make an appointment with someone from our Learner Services team for a discussion.
You can look in the MAES Course Brochure for information to give to learners
Are you interested in other courses?
Move on

17. When does this course finish?
Where and when is your nearest Work Club?
Where can you find info about job vacancies in this centre?
What is the Learner Advisor called at this centre?
What are British Values?
How and/or where can you access MAES Online?
Refresher Hunt
Find out the answers to the questions by exploring the centre and asking members of staff and/or other learners.
Learners can work alone, in pairs or in small groups to complete the Refresher Hunt. Feel free to alter the questions, but you should ensure you include at least one question about employability support and one about Learner Services.
Please ensure you have found out the following information:
When does this course finish?
Check the dates of your course.
Where and when is your nearest Work Club?
For a timetable of Work Clubs, check at you centre office or visit
Where can you find out about job vacancies?
Find out where the noticeboards are displaying job information in the centre, including any boards in shared services (i.e. libraries).
Refer to Work Clubs
See MAES Online
What is the Learner Advisor called at this centre?
Find out the name of the Learner Advisor and when they are available in your centre. For an overview of Learner Services view
What are British Values?
According to Ofsted, 'fundamental British values' are:
- democracy.
- the rule of law.
- individual liberty.
- mutual respect for and tolerance of those with different faiths and beliefs and for those without faith.
How and/or where can you access MAES Online?
From any internet connected Tablet, Smartphone, laptop or PC. There are open access PCs in some centres and also in libraries.
Were you right?
Move on

18. Refresher Hunt When does this course finish?
Where and when is your nearest Work Club?
Where can you find info about job vacancies in this centre?
What is the Learner Advisor called at this centre?
What are British Values?
How and/or where can you access MAES Online?
Learners can work alone, in pairs or in small groups to complete the Refresher Hunt. Feel free to alter the questions, but you should ensure you include at least one question about employability support and one about Learner Services. Please see next slide for printable handout
Please ensure you have found out the following information:
When does this course finish?
Check the dates of your course.
Where and when is your nearest Work Club?
For a timetable of Work Clubs, check at you centre office or visit
Where can you find out about job vacancies?
Find out where the noticeboards are displaying job information in the centre, including any boards in shared services (i.e. libraries).
Refer to Work Clubs
See MAES Online
What is the Learner Advisor called at this centre?
Find out the name of the Learner Advisor and when they are available in your centre. For an overview of Learner Services view
What are British Values?
According to Ofsted, 'fundamental British values' are:
- democracy.
- the rule of law.
- individual liberty.
- mutual respect for and tolerance of those with different faiths and beliefs and for those without faith.
How and/or where can you access MAES Online?
From any internet connected Tablet, Smartphone, laptop or PC. There are open access PCs in some centres and also in libraries.

19. Need Reminding of Anything?
Information about your course
Your Course
Information about your centre
Your Centre
Information about MAES rules
Our Rules
Information about Learner Services, computers and MAES Online
Help & Support
Information about giving feedback
Tell Us
Remember everything?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

20. About the Course Know everything about your course? Yes! Your Course
Do you know about your course?
What you’ll study
Your timetable
Exams
Your Course
Do you know what the attendance target is?
Do you know what to do if you can’t come to class?
Attendance
Do you know about flexible learning?
Flexible Learning
Do you know what to do if you have a problem with your course?
Problems
Know everything about your course?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

21. Your Course Your tutor will give you information about your course:
Timetable (rooms, tutors, tutorials)
What you’ll be learning on the course
Exams, exam fees and course work
What you could do after this course
Have you got all the information you need about your course?
Move on
Please give as much information about the course as your learners will need as this point and invite any questions.

22. Attendance You must arrive on time and attend all your classes.
Please let your tutor know if you are going to be late or can’t attend a class by calling the centre.
Ideally your attendance will be 100% but if your attendance falls below 90% you may lose your place.
Do you know how many of your course sessions is equal to 90%?
Do you know the number to ring if you can’t come to class?
Move on
Get learners to work out what their attendance needs to be to be above 90%. Emphasise that they need to attend regularly to make progress (and that they should be aiming at 100%) and also that we have waiting lists for many courses. Give them the number for your centre to ring if they are off sick.

23. Flexible Learning & Holidays
If you have to miss a class for a good reason, e.g. shift work, caring responsibilities or ill health, we can give you work to do at home so that you don’t fall behind.
Many courses will continue during school holidays – if you cannot come due to childcare, you can complete work at home, or be helped to pay for childcare for school-age children.
Some courses have study weeks - these are part of your course and it is important that you do the work set for you.
Are you clear about flexible learning and holidays?
Move on
You can tell your learners if your course has any study weeks or will be meeting during school half term weeks

24. Problems
If you have a problem or cannot continue with your course for any reason, please talk to your tutor or a Learner Services advisor.
For example, if you want to make a complaint or you want to appeal an exam result, we have policies explaining the steps to take.
Do you know who to ask if you have a problem?
Move on
If a learner asks you for a copy of a policy, show them where to find it on MAES Online and/or print off a copy for them from MAES Online. Tell them they can get a copy of our policies on MAES Online or ask the office.
If you can’t find a specific policy ask your line manager for a copy. Explain that if they need to leave their course for any reason it’s best to tell you or another member of staff as we might be able to find a solution such as moving them to a different classtime

25. About the Centre Know everything about your centre? Yes! Your Centre
Do you know about your centre?
Toilets
Drinks
Other facilities
Staff
Your Centre
Do you know what to do if you have an accident or need first aid?
Accidents & First Aid
Do you know what to do if you hear the fire alarm?
Fire Procedure
Know everything about your centre?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

26. Your Centre
Your tutor will now give you information about your centre:
Where toilets and other facilities are
Who’s who and who to talk to
Parking, bike parking and public transport routes
Where the drink machines and special areas for eating and drinking are
Have you got all the information you need about your centre?
Move on
Tell the learners about the centre – you can even do a guided tour!
Explain where the facilities are. Check whether the learners know who to talk to about a complaint or an issue to do with one of their exams / certificates or an issue to do with the centre facilities.
Information about each centre is available in a separate document which will be ed out to all teaching staff.
You cannot eat or drink in classrooms
for health and safety and hygiene reasons.
Please hand in any lost property you find and tell us where and when you found it. If you have lost something, please ask at the centre office.

27. Fire Procedures
Your tutor will now tell you about the centre’s safety procedures and fire exits.
Your centre will hold regular fire drills for your safety. Please make sure you know the procedure to follow.
Do you know what to do if there’s a fire in your centre?
Move on
Information about each centre’s fire procedures is available in a separate document which will be ed out to all teaching staff.
All learners who would find it difficult to leave quickly in an emergency without assistance (and you can’t use lifts if there’s a fire) need to have a PEEP written, which you need to keep in your class file. The PEEP form is available on MAES Online or from your line manager.
If you have mobility problems and may have difficulty leaving the building quickly in an emergency your tutor will write a Personal Emergency Evacuation Plan with you.

28. Accidents & First Aid
Please tell the centre office if you have an accident.
They will note it in the Accident Book.
This information helps us prevent further accidents.
Anyone who has an accident should go to the centre office.
We must fill in the Accident Book whether there is an apparent injury or not.
We will arrange to take you to hospital if needed and try to contact your next of kin.
Move on

29. Rules Our Rules Do you know our rules?
What rules will help you to learn and feel safe?
Rules
Know everything about our rules now?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

30. Learner Agreement
You have already signed the Learner Agreement on the back of the enrolment form.
Please have a look at what it says and keep it safe.
Do you know what it says in the learner agreement?
Move on
Have a copy of the enrolment form handy so you can show this to learners.

31. Smoking You cannot smoke in any of our centres or entrance areas.
This includes electronic cigarettes.
Move on

32. Mobile Phones
Please switch off your mobile phone in class or put it on silent mode.
Your tutor may allow you to leave your phone on if you have a special reason.
You must check with your tutor first.
Move on

33. Equal Opportunities
All learners and staff should expect to receive fair, equal and supportive treatment according to their needs.
We do not accept discrimination on any grounds.
Move on

34. Respect
Learners and staff are expected to show respect for each other.
Abuse will not be tolerated and may result in learners being excluded from their course.
Move on

35. Help & Support Available
Do you know how to get help with childcare costs , travel costs or course fees?
Help with Costs
Do you know about additional learning support?
Additional Learning Support
Are you looking for a job?
Do you know how we can help you?
Looking for Work
Do you know about MAES Online?
MAES Online
Do you know about the using computers at MAES?
Computers & Internet
Do you know about the student discount card?
Student Discount
Know everything about help and support?
Yes!
Ask learners these questions. If they can answer them very confidently then you can move on without exploring every link to every page but make sure that they actually ALL know the answers and there are no learners who just keep quiet. If some learners know and others don’t then you could ask the ones who do to explain to the ones who don’t. You need to make sure that whether you do this by getting learners to tell each other or whether you go through the powerpoint that everything covered in this powerpoint presentation is mentioned.

36. Help with Costs
Our Learner Support Fund may help you with travel costs, childcare costs or course fees.
Please ask at the centre office for more information and make an appointment to see a member of our Learner Services team.
Move on

37. Additional Learning Support
If you have a learning difficulty and/or a disability, you can get additional learning support.
This includes:
transport
helpers
signers
note-takers
dyslexia and language support
additional help with English and Maths
Talk to your tutor if you feel you would benefit from extra support.
If any of your learners need additional learning support, you will need to complete a referral form with them
Move on

38. Computer & Internet Use
We provide access to computers for you to use as part of your course.
Some centres offer Digital Drop-In workshops.
Some centres have PCs you can use outside class times.
You can also use PCs in libraries to support your learning.
You must follow our policies when using our computers, about using the internet and .
The centres with Digital Drop-Ins are Greenheys, Forum, Withington, The Avenue, Newton House, Abraham Moss; Longsight; also available in the following libraries –Abraham Moss Library, Central Library, Gorton Library and Ida Kinsey House and The Works. Digital Drop Ins are for adults to learn how to use a range of digital devices. Suitable for beginners or those who want some help improving their skills. You will learn how to use computers and digital devices in your everyday life. You can get help and advice with the IT skills you might need for your course as well as learn how to get on-line, send s, shop, pay bills, book tickets, use Facebook and Twitter, store your photos and stay safe online. Computers and other devices will be available but we also encourage you to bring your own devices to learn on.
Do you have any tips for using computers safely?
Move on

39. Looking for Work
We have Work Clubs and ESOL Work Clubs in many of our centres which you might want to join.
These are drop-in workshops where staff and volunteers will help you to use a computer to job- search, fill in applications, register with employment agencies and update your CV.
We also have some short courses to help you get work.
Look at your centre timetable or ask at reception to find out what is available at your centre
Do you already have a job?
Are you looking for one?
Move on

40. MAES Online MCC Website Move on
We provide online learning resources on MAES Online.
These resources are available at any time of the day from any computer connected to the internet.
Have you used any of our online learning yet?
Move on
You could also show your learners the websites

41. Student discount card
As a Manchester Adult Education learner you can get an ‘NUS Extra’ Student Card, which for just £12 will give you access to great student savings on clothing, travel, entertainment, food and technology.
Go to to buy your card, or ask your tutor for a paper application form.
25% off National Express
10% off at the Coop
25% off at the Odeon
And much more
10% off at New Look
or google it – enter ‘NUS Extra Card’ in google
Are you going to apply for a student discount card?
Move on

42. Tell us what you think
Move on

43. Learner Comments
We really value your opinions and will use them to improve our service for you.
As part of your course you will be asked to fill in online surveys or take part in a discussion group. This is your chance to have a say in the way things are done.
We also have comments and suggestions boxes in all our centres.
Move on

44. Keep in Touch
We want to keep in touch with you after you finish your course and welcome any news on how you are doing, such as getting a job or going into higher education.
We need to have your up-to-date contact details so we can contact you by , phone or social media to find out what you have done since you left.
You can also put a message on one of our Facebook pages and share your news with others.
@ManAdultEd
Follow us on Twitter
Like us on Facebook
Keep in Touch

45. Complaints, Concerns & Compliments
Please speak to your tutor or the centre office staff if you want to complain or show concern about something- we want to know, so we can improve things.
We also want to know if you’re happy about something we have done so we can make sure we keep doing it. Please note that staff are unable to accept any gifts from learners.
Move on

46. Any other questions? If you’re not sure about anything, please ask!
Move on

47. We hope that you enjoy learning with us!
Finish