1. At Work in Finland -project
04/2016 – 08/2018
Elina Nurmi
Project Manager
City of Helsinki, Economic Development

2. A Project partners City of Helsinki
City of Espoo & Sino-Talent Finland
City of Vantaa & Russian Club Vantaa
Labour administration
Moniheli (Network of multicultural organizations)
Central Organization of Finnish Trade Unions (SAK)
Helsinki Region Chamber of Commerce
Project partners

3. At Work in Finland -project
04/2016 – 08/2018
Your entry to working and settling in Helsinki area

4. Half of all immigrants in Finland live in the Helsinki capital region
”Finland needs skilled international labour”
”Relocation of newcomers should be swift and cost-effective, with the needs of employees and employers accounted for”
”Labour market integration of immigrants is currently too slow”
Half of all immigrants in Finland live in the Helsinki capital region
”Unemployment rate of immigrants is almost 2,5 times higher than that of the native population”
”Immigrants are more likely to work jobs that do not match their skills or qualifications”

5. Key statistics

6. Services for internationals
Services for employers
Multilingual information service ( , Registration, ID number & change of address Tax card/number & tax counselling Social security & benefits Counselling on TE (employment) services & registering as a jobseeker Pension insurance & A1 certificate Employee rights advisory service
Employer counselling service
offers advisory and counselling services to companies and employers on issues related to international workforce.  
Service Advisor
Service Advisor is an easy-to-use online service that guides the customer through the relocation process. It directs one to the right services and specifies which documents or certificates to bring along to the visit.
Each user will receive a personalized checklist, which can be printed out or sent to one’s personal .
ihhelsinki.fi

7. CUSTOMER JOURNEY MAP SERVICE
SERVICE PROVISION
BEFORE VISIT
CUSTOMER NEEDS ASSESSMENT, SERVICE COUNSELLING AND SUPPORT TOOLS
SERVICE PROVIDERS/SERVICES
CITY OF HELSINKI’S  MULTILINGUAL INFORMATION SERVICE 
-International House Helsinki has a website, ihhelsinki.fi., which supports self-service.
-The website includes a digital self-service tool (Service Advisor) which tracks via a checklist of questions the customer’s service needs and directs him/her to the right service or authority.
LOCAL REGISTER OFFICE (MAISTRAATTI)
(Registration, personal identity code & change of address)
FINNISH TAX ADMINISTRATION 
(Tax card/number & tax counselling)
SOCIAL INSURANCE INSTITUTION OF FINLAND - KELA
(Social security & benefits)
1. CHECK-IN AND 
SERVICE GUIDANCE
5. SERVICE PROVISION 
3. INFORMATION SERVICE ALERT
POLIISI – TARKISTETAAN KANTA
OFFICE OF EMPLOYMENT AND ECONOMIC 
DEVELOPMENT
(general advise & counselling on employment services; registering as a jobseeker)
SOCIALMEDIA
2. SCANNING DOCUMENTS
FINNISH CENTRE FOR PENSIONS
(Pension and insurance counselling; A1 certificates)
IHHELSINKI.FI
6. ELECTRONIC INFORMATION 
PACKAGES THAT SUPPORT 
SERVICE COUNSELLING
4. SUPPORT TOOLS IN 
CASES WHERE THERE IS 
NO COMMON LANGUAGE 
PHONE
CHAT
EMPLOYEE RIGHTS ADVISORY SERVICE (SAK) @
CRM
POLICE (ID-cards)
ADVISORY AND COUNSELLING SERVICE FOR EMPLOYERS (HELSINKI REGION CHAMBER OF COMMERCE) 
OMAT
OMAT
OMAT
OMAT

8. International House Helsinki – timeline
FALL 2016 
BRINGING PARTNERS
TOGETHER
SPRING 2017
SERVICE
DESIGN            
DECEMBER 2017
  INTERNATIONAL
HOUSE HELSINKI
  PILOT PROJECT 
  STARTS
APRIL 2019 -         
SERVICE IS             (RE)LAUNCHED IN A NEW SPACE

9. Examples of other project activities and results
EntryPoint mentoring program for skilled nternationals
Peer mentoring program
Best Multicultural Company Campaign and Awards
Employee Rights Advisory Service
Advisory and counselling service for employers
Talent pools for Chinese and Russian talents in Finland
Info sessions for newcomers
Examples of other project activities and results