1. Case Study – Novartis, Global Healthcare Company, Switzerland
Background:
Client is a global Healthcare company headquartered at Switzerland with 130,000 employees and presence in over 140 countries
Area of Engagement
Technology Scope
Migration
Microsoft Office 365
Business Challenges
Migrate existing on-premises personal folders to Cloud
Need Management of
Lifecycle
Policies
eDiecovery
Support
Authentication issues : In the absence of O365 license
Operation request to restore data working with Office 365
Support for integration
Configuration Issues: ODFB sync tool with wrong URL or local source specified leads to issue during
HCL’s Role
OneDrive for Business managed by their own organization and facilitates sharing and collaboration on work documents with co-workers
Site collection administrators control the user functions in the library.
ODFB Team Size : 5 members
Scope: O365 Support + ODFB
Support Type: 24/7
Approach:
Each user has 1 TB storage space in O365 and users will trigger content sync from their end
Support team will be facilitating users during sync configuration as well as sync related issues
Support team also validate new releases of ODFB sync tool before circulating to users
Customer Benefits
Solved Configuration issues
One Drive for collaboration
24X7 Support