1. Facilities Management Department
“Serving as a Foundation for Success”
Operations & Maintenance
Real Property & Planning
pascoreq.wizardsoftware.net
SLA Priority Levels
1 - Urgent
2 Days or Less
2 - Prompt
15 Days or Less
3 - Routine
90 Days or Less
4 – Comprehensive
180 Days or Less (Typically)
West
Central
East
pascoreq.wizardsoftware.net
West –
Central –
East –
Construction & Renovation
pascoreq.wizardsoftware.net
SLA Priority Levels
1 – Highly Complex
36 Months
2 – Reasonably Complex
18 Months
3 – Slightly Complex
12 Months
4 – Minimally Complex
6 Months
SLA Priority Levels
1 - Emergency
1 Day or Less
2 - Urgent
7 Days or Less
3 - Routine
15 Days or Less