1. Short Service Worker Management HBR Best Practices Seminar
Drew Ashcraft, CHST – 6/18/15
11/6/2018

2. Short Service Worker History:
56% of our incidents were from <6 Month Employees
Objective:
Program that compliments New Hire Orientation and Compliance Training
Introduce new employees to the company and facility/work site
Provide an ongoing learning opportunity that instills a firm understanding of our safety expectations
Solution: Short Service Worker Handbook
Program Overview:
Employee evaluated with a designated program to complete
Given Level Identifier and assigned Mentor (monitored by the Mentor and Program Administrator)
Trained on a set prescription that guides them through a 6 week interactive program
Assigned daily topics are discussed with the employee utilizing the SSW Discussion Guide
Mentor communicates and documents the company and site specific differences while encouraging dialogue with the SSW employee
Upon program completion, employee progress is evaluated by management interviews and written Knowledge Check
After successful completion, employee graduates and is recognized during group safety meeting

3. Short Service Worker Categories
SHORT SERVICE WORKER (SSW)
New to Brock or Less than 90 days experience at host facility
Away from Brock or host facility for more than 6 months
Exhibited lack of knowledge and needs to be retrained
AT-RISK EMPLOYEE
Has completed SSW Program
An employee that has less than 6 months with the company
Considered “At-Risk” to show the need for additional oversight and mentoring
5 years with company to qualify
SAFETY MATURED PERSON (SMP)
Addresses company experienced/matured employees
Accelerated program for experienced employees with the company but new to the site
SAFETY MATURED PERSON (SMP)
Graduated from SSW program
Demonstrates knowledge and understanding of program
Lends support to short service worker
MOBILE WORKFORCE
Address the unique issues associated with a traveling or mobile workforce 
Successfully complete SSW and the 6 month At Risk Worker requirements
Identify and document any differences between company, site, and client requirements
MENTOR / COACH
Employee who has shown ability to help others meet expectations
Knowledgeable of Company and Client expectations
Responsible for day-to-day mentoring, support and overall accountability of SSW

4. Short Service Worker Handbook
Delivery Design
Program designed in handbook format
Tracking information on cover
Employee Name
Book Number
Issued Date
Program Assignment
Handbook is divided into 3 sections
Program
Mentor Qualifications
Discussion Guide

5. Implementation Handbook Management Handbooks issued to employee
Must keep handbook with them at all times while present at the job site.
Handbook will be logged into the SSW Program Tracking Log and the employee activated in the program.
Employee evaluated and designated program to complete
Designation identified on front of the handbook
Given Level Identifier
Assigned mentor

6. Implementation
Handbook reviewed to identify the employee’s current status in the program (this will happen daily and each time the SSW changes Mentors).
Prescribed information for the day reviewed utilizing the SSW Discussion Guide
Mentor will communicate site specific differences and encourage dialog
Site specific differences documented
Progress documented
Handbook returned to the SSW to be used until program completion

7. Implementation Handbook Completion
Supervisor will complete and sign the Program Completion Form recommending graduation.
Administer the appropriate knowledge check
Site manager signs the Program Completion Form
Employee scheduled for graduation
Handbook filed with Knowledge Check

8. Quick Reference Material

9. Quick Reference Material

10. Program Tracking Log

11. QUESTIONS?