1. Benefits Gateway™

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3. Problems Facing Employees & Employers
Different 800#s for different benefit programs is time-consuming and often frustrating
Minimal, if any, coordination among different benefit programs/vendors
Employees have problems getting to the right place at the right time
Fragmentation is costly and negatively impacts service and employee productivity
Reporting is segregated, leaving room for errors 2

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5. A Single Phone Call
Benefits experts connect employees to all health-related benefits through a single 800# (e.g., medical, dental, EAP, pharmacy)
Flexible design; clients dictate which benefits/vendors to include
Health Advocate development team coordinates intra-vendor setup and processes
Supported by the latest information and telephonic technology
Turnkey communications program
Smooth transition to Health Advocacy service for help resolving healthcare and insurance-related issues
Unlimited support available 24/7 4

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8. Streamlined Administration
Health Advocate Development Team:
Organizes client’s information into orderly game plan
Identifies data feeds/information collection processes
Develops intra-vendor protocols
Establishes coordinated network and mapping across vendors
Determines best use of IVR system
Provides ongoing communications to keep all vendors informed 7

9. Turnkey Communications
Vendors
Program introduction; ongoing communication and support
Clients
Orientation for key internal benefits team
Engagement planning; reminders for HR
Employees
Launch communications (print/electronic)
Workplace awareness (posters, table tents)
Ongoing promotional materials (print/electronic) 8

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11. Reduces employee frustration and confusion when accessing benefits
Simplifies the entire benefits experience
Personalized support gets employees to the right benefit, quickly and easily
Maximizes benefits utilization
Increases productivity
Seamless integration with Health Advocacy and other services
Saves time and money 10

12. Avoids misplaced calls, fragmentation and duplication of services
Simplifies administration
Eases burden on HR staff
Improves benefits utilization
Ensures that employees/issues do not “fall through the cracks”
Turnkey implementation and communications support
Increases employee productivity
Fully integrated with Health Advocacy service 11

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